Cherie G Tdk

Government blocked my calls ordered replacement card but can't get thru

Government blocked my calls to direct express I cant verify tracking number or call to verify balance or has card arrived to 4816 isleta blvd sw albq n m Cherie Gallegos 505 649 ****
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Loss:
$1056
Pros:
  • When i first got the card it was good

Preferred solution: I can’t get thru I’m blocked by governmrnt n I’m to have a replacement exspidited today n can’t verify

User's recommendation: Find a better way of government hates n blocks u

Cherie G Tdk

I can’t verify account n never received exsoedited card can’t get they to this company help

Help cant get thru to resolve n verify exsoedighted card hasnt arrived Cherie Gallegos 4816 isleta blvd sw albq n m 87105 Cant get thru to verify tracking info HELP
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Pros:
  • Government blocking my calls to company
Cons:
  • Fire them in governmrnt doing this to people

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Seminary, Mississippi

Never available at the most important reasons

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My disabled mother which is blind Card was stolen and I have been trying for two days to call and get somebody on the phone through Direct Express to speak to someone about canceling the card and getting a new one and getting her funds back that was stolen from her and I cant never get anyone to answer the phone at any time of the day.
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Loss:
$336

Preferred solution: Full refund

James P Uhg

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Verified Reviewer

I need the tracking number for my new card

I wasn't given a tracking number for my new card. I asked, but they hung up on me. So, I am now trying to get one now, so I can track my card.
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Pros:
  • Dont need a bank account
  • Always on time
  • How fast my card came
Cons:
  • Need tracking number

Preferred solution: Tracking number

User's recommendation: Yes great company still

Leslee W

To dispute charges

I called and couldn't get thru to them since they closed my account. My money was stolen out of account. I need to file a dispute so I can get my money back. How can I get a hold of someone?
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Loss:
$656

Preferred solution: Full refund

Dennis S Yll
map-marker Los Angeles, California

To sign up for direct deposit for social security

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Yes there is, but if it's possible for y'all to send me an application to fill out for the direct Express debit card plz &;; here is my address 3236 W 60th St Apt 18 Los Angeles CA 90043
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Lisa P Uve

Fraud

5 th time someone took my money, issued themselves my card, took all my money, withdrew it all in Texas, how do they keep getting away with this, I have to suffer for weeks upon weeks
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Loss:
$3000

Preferred solution: Full refund

1 comment
Mary D Hva

yes Lisa I have had something similar happen to my direct express account someone hacked into my account and has been making purchases to stuff on google but I found an article on direct express I wish I was able to share it on here with all of the direct express customers nut I don't think that I can

Lynda b Imu

Cardreplacement

Calling the number can't speak to a real person high volume of calls .... Just need a replacement card ...
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Pros:
  • Good when got card
Cons:
  • Never answer phone or written mail
  • Never can get thru the lines for service
  • No humans

Preferred solution: A card replacement

Pam F Pwd

Card won’t work

Call number on back of card and no one ever answer. Just music playing for HOURS !!!!!!!!$!$$!!!!!!!!!!!!!!!!!!!!
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Kylor Dvs
map-marker Barrington, Rhode Island

Need to talk to someone

I enrolled in direct Express at the end of May it is now in July 10th and I have not received my card so someone needs to call me or reissue me a new card and send it express mail overnight please and thank you
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Laura S Spv

I can’t get through on the phone for a week

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I sent in the proper Id received a email telling me to call and I cant get through for one week, my card is locked no one answered the phone
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Preferred solution: Talk to someone to release my card, I sent in all the personnel info and ID

Wayne M Vxf

Lost or stolen card

I called to cancel a lost card. I was charged extra for expedition of the package. That was in May ....I still have not received it.
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Loss:
$15000
Pros:
  • Usually works pretty well
Cons:
  • Website is useless

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Extreme poor customer care

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web site does not offer tech assistance and the call center takes hours and calling multiple times. Leading to financial and emotional and physical distress. Support is not provided as offered . The company is horrible at providing help making our financial payments an ghost bank? it should be a crime for this financial institution to not provide customers better help.
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User's recommendation: one of the worst financial institutions in the USA.

scott g Ajy

I want my ssi switched to my chime card every month

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They said call back another time and hung up on me. Due to a higher than usual call volume. Kiss my fat *** I just want my ssi to be sent to a different account.
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Cons:
  • Nobody ever to talk to in there customer service department
  • Treating people badly
  • Terrible phone system

Preferred solution: take my business elsewhere

User's recommendation: have your direct deposited funds on a diff account. Scratch these guys off ur daily probs

Kimberly K Pkj

Replacement card hasn't arrived

I called and ordered a replacement card and it was supposed to expidete in 2 days its been 5 days and never received it.
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Loss:
$793

Preferred solution: Deliver product or service ordered

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