Direct Express
Reviews and Complaints
Government blocked my calls ordered replacement card but can't get thru
- When i first got the card it was good
Preferred solution: I can’t get thru I’m blocked by governmrnt n I’m to have a replacement exspidited today n can’t verify
User's recommendation: Find a better way of government hates n blocks u
I can’t verify account n never received exsoedited card can’t get they to this company help
- Government blocking my calls to company
- Fire them in governmrnt doing this to people
Preferred solution: Deliver product or service ordered
Never available at the most important reasons
Preferred solution: Full refund
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Verified ReviewerI need the tracking number for my new card
- Dont need a bank account
- Always on time
- How fast my card came
- Need tracking number
Preferred solution: Tracking number
User's recommendation: Yes great company still
To dispute charges
Preferred solution: Full refund
To sign up for direct deposit for social security
Fraud
Preferred solution: Full refund
Cardreplacement
- Good when got card
- Never answer phone or written mail
- Never can get thru the lines for service
- No humans
Preferred solution: A card replacement
Card won’t work
Need to talk to someone
I can’t get through on the phone for a week
Preferred solution: Talk to someone to release my card, I sent in all the personnel info and ID
Lost or stolen card
- Usually works pretty well
- Website is useless
Preferred solution: Full refund
Extreme poor customer care
User's recommendation: one of the worst financial institutions in the USA.
I want my ssi switched to my chime card every month
- Nobody ever to talk to in there customer service department
- Treating people badly
- Terrible phone system
Preferred solution: take my business elsewhere
User's recommendation: have your direct deposited funds on a diff account. Scratch these guys off ur daily probs
Replacement card hasn't arrived
Preferred solution: Deliver product or service ordered
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yes Lisa I have had something similar happen to my direct express account someone hacked into my account and has been making purchases to stuff on google but I found an article on direct express I wish I was able to share it on here with all of the direct express customers nut I don't think that I can