Anonymous
map-marker Pittsburgh, Pennsylvania

Money taken off my card

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There are three different companies. That I know longer what them to take money out of my account. I will deal with them ,however, stop the transactions. Please they on my card there names are me know what was taken they are My3bsc.com the amount taken is 39.90 nexted is Foreclosure Fortunes.ne is 69.90 last is Neighborhood Who 28.50 proof is on my account Thank you Charles Knight
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Brett M Fcl

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Verified Reviewer
| map-marker Riverside, California

Terrible customer service

Reapplied for card sept 11 and have yet to receive it. On hold for hours and reps I have talked to cant find my account or Ive called the wrong number??? Ive listened to so many excuses from these people. Not reputable. Sad excuse for a company.
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User's recommendation: Do not use

Jj R Ybj

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Verified Reviewer
| map-marker Scranton, Pennsylvania

Stolen stimulus money from Durect Express

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Right after receiving government money on May 2020, ( into my government bank account) ... ironically my stimulus money was transferred into a international bank!!

Tinkoff

bank2bak card was on my statement!! Along with international fees and their international insurance related company THEAA!! This was unauthorized by me. Point Blank!

Depending on the day you call ( which is actually after midnight in order to get a live customer service representative), is like playing Russian Roulette ( pun intended).

Very inconsistent each time you call. The only thing they are consistent at is asking for your Social Security number. Rule number one, who wants to give out your Social Security number when thats our live and die in the USA? Theres definitely something going on that only the customer service center can know.

Who hires these people that have access to our Social Security number?

Is there a criminal background check? Theres not even a bank belonging to direct express! I spoke with Comerica and the rep said that all they do is supply the plastic for direct express !!

What a croc!! FDIC means that the bank is insured and so are we.

What is so hard about giving back the customer hard earned money? Immediately!

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User's recommendation: Do Not Use this “bank”!!! They even charge you for replacing the card and expediting shipping ($4.00 and $13.95 respectively)

Shaketa Eoi
map-marker Pleasant Grove, Utah

Report stolen card

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My debit card was stolen and the CSR was extremely helpful and professional.
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User's recommendation: I would definitely recommend Direct Express to all of my family and friends.

Jennifer A Nfs

My debit card still has not come in yet

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Can someone call me 505-929-**** asap. I have a bill due On Friday. I can't talk to a live pey
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Preferred solution: New card sent overnight

User's recommendation: Maybe

Teresa R Shc

Dispute transaction

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Was on the phone for 2 1/2 hours tonite was transferred 4 times and sat on phone for another 30 min. I hung up was gonna call back but your sending new card the dispute is for $205.97 made on 9/21 doesnt say who made it and staff didnt know what to do but transfer me.
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Preferred solution: Full refund

Janet M Gvp

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Verified Reviewer
| map-marker South Jordan, Utah

No money

I didn't get my money on my direct express card. I need it to pay Bill's and when I call the number I get no one, I sat for 4 days and kept calling it.
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Loss:
$803

Preferred solution: My money on my direct express

Terry H Ovj

Fraud

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I'm beginning to think Direct Express is a FRAUD themselves. I have filed for a fraud case, get the run around, stayed on the phone for hours and hours. No results. I have a low opinion of this company. My advice to all who read, at 1:00 am in the morning when your money is placed on the card, go withdraw it out ASAP, they will NOT refund you money that was taken out by Fraud.
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Loss:
$472

Preferred solution: Full refund

User's recommendation: Run from Direct Express

Breea Jfz
map-marker Miami, Florida

Balance

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My screen is cracked on my phone Im having problems dialing number so I can check the balance on my card
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Sylvia Y Lmc

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Verified Reviewer

A new card

No one answers the phone I couldn't get a person on the line
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Loss:
$13

Preferred solution: Need a new card

Mary D Hva

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Verified Reviewer

Fraudulent activity on my account

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starting on the 15th of August someone started doing fraudulent activity on my account and on the 18th of August they did more before I knew it this person stole over $103.06 I've tried calling customer service but they have never answered the damn phone
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Loss:
$103
Cons:
  • Customer service sucks direct

Preferred solution: Full refund

User's recommendation: If I was you get a regular bank account because direct express customer service sucks

Ms Jessica J
map-marker Norfolk, Virginia

I need someone to call me from the fraud department as soon as possible U-Haul customer service try to send me there several times and how I got totally disconnected I don't know and I'm very upset th

money was stolen off of my card buy a Amazon customer and they notified me and I'm notifying you all you also that they did steal my money off of my card several times and tried to connect me to the fraud department and I kept getting disconnected Amazon called and notified me to get contact with you all concerning this serious matter and that's what I'm doing besides pissed commerce.com as well
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Loss:
$500

Preferred solution: Full refund

User's recommendation: I don't know I need someone to call me as soon as possible before I call my lawyer because I do have a sue

1 comment
Krystal M Ixc

I need someone to call me or email me about this incident

Diana V Ikf
map-marker Brooklyn, New York

I need my card to start working

My card isn't working and got mail saying fraud. I haven't done fraud and I don't know why they sent me a letter stating that
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Pros:
  • Used to reverse wrongful charges immedietely now long forms
Cons:
  • Fraud on my account and no refund

Preferred solution: Been waiting for October’s check. And November is coming. So I would like to still get my 2 month checks

Anonymous
map-marker Jasper, Alabama

On the 3rd of Oct , I didn't not receive my posted ssi money..it wasn't put on my card..I called them for 4 days and I've been unable to speak to anyone..they transfer me from one recording to another

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I've been unable to find out why my app says one thing and the company says another..I should b able to talk to someone about my money..they said it posted on the 3rd...but the money didn't go on my card..it's my right to find out how come they said it posted when clearly it's not on my card..I just want to find out why I didn't get my money..
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User's recommendation: Watch your app closely cuz direct express can't b trusted

Melissa B Fne

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Verified Reviewer
| map-marker Mifflinburg, Pennsylvania

I want to know why my card isnt working

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I gave up after waiting on hold for 2 hours for the third time today
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Pros:
  • No pros
Cons:
  • Cannot speak to agent

Preferred solution: Let the company propose a solution

User's recommendation: Direct Express sucks

1 comment
Guest

Had a problem trying to reach a live person ended up having to call social security three different times finally got someone sending a new card

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