Direct Express
Reviews and Complaints
Money taken off my card
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Verified Reviewer | Riverside, CaliforniaTerrible customer service
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scranton, PennsylvaniaStolen stimulus money from Durect Express
Right after receiving government money on May 2020, ( into my government bank account) ... ironically my stimulus money was transferred into a international bank!!
Tinkoff
bank2bak card was on my statement!! Along with international fees and their international insurance related company THEAA!! This was unauthorized by me. Point Blank!
Depending on the day you call ( which is actually after midnight in order to get a live customer service representative), is like playing Russian Roulette ( pun intended).
Very inconsistent each time you call. The only thing they are consistent at is asking for your Social Security number. Rule number one, who wants to give out your Social Security number when thats our live and die in the USA? Theres definitely something going on that only the customer service center can know.
Who hires these people that have access to our Social Security number?
Is there a criminal background check? Theres not even a bank belonging to direct express! I spoke with Comerica and the rep said that all they do is supply the plastic for direct express !!
What a croc!! FDIC means that the bank is insured and so are we.
What is so hard about giving back the customer hard earned money? Immediately!
User's recommendation: Do Not Use this “bank”!!! They even charge you for replacing the card and expediting shipping ($4.00 and $13.95 respectively)
Report stolen card
User's recommendation: I would definitely recommend Direct Express to all of my family and friends.
My debit card still has not come in yet
Preferred solution: New card sent overnight
User's recommendation: Maybe
Dispute transaction
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Jordan, UtahNo money
Preferred solution: My money on my direct express
Fraud
Preferred solution: Full refund
User's recommendation: Run from Direct Express
Balance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA new card
Preferred solution: Need a new card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent activity on my account
- Customer service sucks direct
Preferred solution: Full refund
User's recommendation: If I was you get a regular bank account because direct express customer service sucks
I need someone to call me from the fraud department as soon as possible U-Haul customer service try to send me there several times and how I got totally disconnected I don't know and I'm very upset th
Preferred solution: Full refund
User's recommendation: I don't know I need someone to call me as soon as possible before I call my lawyer because I do have a sue
I need my card to start working
- Used to reverse wrongful charges immedietely now long forms
- Fraud on my account and no refund
Preferred solution: Been waiting for October’s check. And November is coming. So I would like to still get my 2 month checks
On the 3rd of Oct , I didn't not receive my posted ssi money..it wasn't put on my card..I called them for 4 days and I've been unable to speak to anyone..they transfer me from one recording to another
User's recommendation: Watch your app closely cuz direct express can't b trusted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mifflinburg, PennsylvaniaI want to know why my card isnt working
- No pros
- Cannot speak to agent
Preferred solution: Let the company propose a solution
User's recommendation: Direct Express sucks
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