Direct Express Reviews

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UNREAL menu on their phone. You just get bounced around from menu to menu, no real person. EVER. I'm locked out of my account online and there is no way to get a hold of them to reset it. I need information for my disability payment and can't ever get in touch with...
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1 comment
#1034244

Yes, I know the feeling. They totally suck.

I have been locked out of the on-line account for a year or more and numerous try's to get a new password. Their phone menu leads you in circles as do the people on the phones. I'm disgusted with the program but see no way out.

Would love to meet the CEO of this and twist his boy's off. Haven't filed a congressional complaint but what's the use anyway, they don't care about anything either, too much interest in getting their raises.

Only way out is to die!

ID
#693899 Review #693899 is a subjective opinion of poster.
Location
Gig Harbor, Washington
Product
Direct Express Account
Reason of review
Poor customer service
Getting a human being on the line is impossible. The fees are so high. Read the fine print. You will be charged by them and the bank to take cash out, so take it out in large amounts. Paying electronically usually doesn't work. The card wont work at a gas station. No...
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1 comment
#1100424

Mine wont work at gas pumos eather

ID
#693364 Review #693364 is a subjective opinion of poster.
Cons
  • I hate direct express
Reason of review
Bad quality
Loss
$800
Preferred solution
Price reduction

Direct Express Did Not Even Investigate My Dispute

Direct Express lied to me telling me that they worked on my case which they did not,they sent me a responds much too fast,I called many times and they give me the run around and just to get rid of me.I hate direct express I wish we did not have to go through them for business a company called H&H Furniture took money from my credit card of $539.40 which Direct Express could see the transaction which they still told me that I needed to prove to them they my money was taken which I don't understand what else that they needed from me,I have spent about $35.00 just to fax them which when I called them they told me that they never ever receive any fax from me at all which was nothing but lies,this is my complaint about Direct Express Christopher Shannon Aug/05/15
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2 comments
#1022956

I have a friend on disability and has not been able to get his money put on his card even though SS says they have paid it. If he hadn't gotten help from neighbors he would have been on the street.

He even has a lawyer working on it but to no avail. It is criminal what they are doing. If they do this to a million people think how much compounded interest they make.

He has a two year old and a single parent and they don't care. I wish I could write to someone who could do something.

#1049596
@PissedConsumer1022956

Its not criminal its Civil. It only becomes criminal when you prove they took the money and never gave him access to it.

While I am on Social Security I went thru Walmart Money Card. If you deposit over $750 a month (I think that is the amount) there is no service charge and I have access to it at around 2 a.m.

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ID
#678077 Review #678077 is a subjective opinion of poster.
Location
Yakima, Washington
Product
Direct Express Debit Card
Cons
  • I hate direct express
Reason of review
Poor customer service
Loss
$419
Preferred solution
Full refund
New Reviewer
Direct Express - Horrible customer service, held hostage unable to transfer direct deposit
Last month I made admittedly unusual purchases with my Direct Express debit card but they were nonetheless made by me and ONLY me. DE took it upon themselves to close my account due to 'suspicious activity' with no notice whatsoever. I had moved and did not realize I...
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5 comments
#1426835

On the last page of your statement the last line reads direct express and direct express logos in service marked of the United States department of treasury financial management services do you understand this is not a bank this is the treasury department

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ID
#677370 Review #677370 is a subjective opinion of poster.
Location
Garland, Texas
Product
Direct Express Debit Card
Cons
  • Customer service
Reason of review
They're holding my money hostage.
The right hand does not know what the left hand is doing.People are like robots.call and call and call have to tell same story over and over. Your card,oh sorry you can't use we'll fix it,24 hrs.later,still can't use oh sorry,you can use tomorrow,maybe.Oh we canceled...
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ID
#675812 Review #675812 is a subjective opinion of poster.
Location
Dolores Hidalgo, Guanajuato
Product
Direct Express Debit Card
Reason of review
Poor customer service
Preferred solution
Why does it have to be so complicated,fix your problems,make things run more smoothly.

Direct Express - Account Review from Brentwood, Tennessee

My husband had his s.s.check stolen 2 months in a row the hackers call change his address and had a new card issued last month finally got a new card and direct express took money from my account for the Ives new card and my new card and now they turned around and done again and just like everyone else said level 2 is a joke.Why can't this be stop they won't tell you anything because of privacy of the hackers address my wife did get someone to tell her it is in Miami Florida and we are in ky.never been to Florida. They all need shut down.
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2 comments
#1106565

The same thing happened to me on 2/3/16. Someone from Miami, FL stole $851.00 from me.

I live in Georgia.

I pray we all get our money back. God bless.

#1015821

I lost 13.00 off my card today and also the 1st atm withdrawal is supposed to be free but I have been charged a fee rvery month for the 1st withdrawal on.

Money that the statement says I have isn't the same amount on the card.I would get a regular Bank Account except we're moving soon and then I'll get one.No more card at this time I have no choice.

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ID
#674499 Review #674499 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Product
Direct Express Account
Reason of review
Problems with payment

Direct Express Card Review

Transactions are being made, but not by me! $84 transaction I DID NOT SPEND! Who is taking my money???
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ID
#668291 Review #668291 is a subjective opinion of poster.
Location
Havre, Montana
Reason of review
Pricing issue

Direct Express Card Review from Everett, Washington

Direct express lists my ss deposit on my statement as this. For the benefit recipients of the account. They cant explain why? There are also ivr transfers and fees with just a ref number but they dont know how or what they are. Almost all my cash withdrawls at atms have been duplicated and taken out twice from the card. Wrote a billion letters made a billion calls. I filed fraud and they denied the claim overnight. Bozos and rip offsl.p.
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ID
#664160 Review #664160 is a subjective opinion of poster.
Location
Everett, Washington
Reason of review
Bad quality

Rude, threatening driver

Driver accidentally drove me off the road onto a kerb. Instead of apologizing, he abused me for not giving him way when he clearly did not see my small car when he changed lanes. He then drove alongside me for 2 km yelling abuse and threatening me. It was very scary. Poor driving is understandable as there was lots of traffic and he was driving a bug truck and i was in a small car. But the vile threatening abuse for 2 km is a very poor reflection on the company. Will never use them after the raid rage incident.
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ID
#661924 Review #661924 is a subjective opinion of poster.
Location
Narrabeen, New South Wales

Direct Express Debit Mastercard Review from Arlington, Texas

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2, what a joke. I was lied to by GLORIA and treated like I was the thief. I live on this money and cant pay my bills or food. Was told could take up to 45'days to invrestage when I found video of person stealing my money within five minutes of my own investaging. Fraud department is a joke. Not a good place to have checks deposited - ok until there is a problem and then you are a problem to Diect Express.
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ID
#661329 Review #661329 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
Bad quality

Debit Card Review

Why is my social security disability payment not in my account yet?
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ID
#659237 Review #659237 is a subjective opinion of poster.
Location
Germantown, Maryland
Reason of review
Problems with payment

DirectExpress Nightmare

I have an issue with DirectExpress after finding fradulent unauthorized charges on my account and calling them to dispute the charges they told me i had to wait 5 days till the charges either went through or were put back on my card so i waited the 5 days in the mean time they cancelled the card and issued a new one. When I called back after the 5 day waiting period they sent me to second level dept the lady asked a bunch of questions then said they were sending me some papers it would take 3 to 5 callendar days to recieve them and to fill them out sign then and return them asap. I was also given a service request number and told to stay on the line for an automated message so i did the message said that it can take up to 45 days to complete the investigation and in some cases up to 90 days. I was like what the heck she could have told me that. Its now been 6 days and i have not recieved the papers they said they were sending. Im starting to think they are looking for an excuse to not have to give me my money back. If I had any other choice i would not use this card.
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1 comment
#1049620

It is 3 - 5 business days. If you do not know the process of a credit or debit card here it is.

When you use a card a charge is put onto your card as a pending charge. The company where you used the card sends a payment invoice to your financial institution with the correct amount and that is when the charge goes from a pending to a charge. If the invoice is not sent into your agency by a specific time the pending charge is deleted and the funds are released back into your account. Your credit, or in this case debit, company has to wait for the correct amount.

Then they start researching at that point. Either your signature, or if you dispute that, a video of you, or the thief, using the card. If the charge was online, and all online purchases has a copy of the IP number where the charge came from.

All of this takes time.

It is a pain in the rear. If you are living paycheck to paycheck, like ALOT of people do, it is better to take your money out of the card when it is released to you and pay in cash for everything

ID
#652220 Review #652220 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina
Reason of review
Poor customer service
Loss
$206
Preferred solution
Full refund

Direct Express - Staff Review from Shreveport, Louisiana

I called you changed my father's address cuz he is the card holder I told them in which said his name was Chad then Alex regardless he starts yelling at me saying he can't give me the information after the fact that my dad got on the phone and told him he could I'm his authorized representative and handle all his affairs call back again and was hung up on ridiculous is what they are disrespectful and who looks at this *** isn't there someone above these people that we could speak to does anyone even cares the question worst service I've ever received in my life
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ID
#651199 Review #651199 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Reason of review
Poor customer service

Direct Express - Debit Card Review from Howell, New Jersey

Calling customer service they pass you on to levels you repeat me ss screws questions let me look that up ok why did payment to auto pay bills not go though. We advise you to get new card why why corp but a compermise on card why why you don't tell me in letter from corp on on now I have to do all this because why terrible maze of customet service you get pd by hour I waste my time as senior on dam phone then get cut off no one calls back
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ID
#648713 Review #648713 is a subjective opinion of poster.
Location
Howell, New Jersey
Product
Direct Express Debit Card
Reason of review
Poor customer service

A call was placed to chnge address and get new card in my name,

went to get my $ at 1 am, card denied,call bank @7am, to find out a change address and a new card was sent to miami fl,i live in tn same place 20 yrs,this person used my card and in 3 transaction wiped out my acct,by 311am,PLEASE DONT USE THIS COMPANY,,,,its been 15 days they havent send me no papers nothin JUST LIES,my # will now go to a private bank.,i do pray i get my money back i filed fraud and idenity theft on on this address in fl, and coamerica bank and direct express,STAY AWAY FROM DIRECT EXPRESS,
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2 comments
#1106571

Same thing happened to me on 2/3/16. It appears someone in Miami, FL has access to our personal information and I feel the only way to get that is within Direct Express.

They stole $851.00 from me. I've lived in Georgia all my life.

#1013783

Same thing happened to my husband only they would tell us is out of Miami Florida nothing else about the address so we can go after them it happen last month said it was fixed and turned around they did it again this month

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ID
#621866 Review #621866 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Cons
  • Customer service
Reason of review
fraud
Loss
$8400
Preferred solution
Full refund