Update by user Sep 05, 2016
I finally got through and spoke with a rep. They told me that the previous rep had cancelled the EXPIRED card and not the missing replacement, therefore a new expedited card could not be sent, so this rep cancelled the "correct" card and re-issued one with 2 days shipping, I am supposed to receive the card on Wed 9/7, we shall see. I hope my utility company will understand!
Original review posted by user Sep 04, 2016
I was supposedly sent a new card as mine was about to expire. I never received it.
So I called and spoke with a rep, they assured me they were sending another one, I verified my address and waited, that was 2 months ago. So I called again, 4 days ago, I was told that they would cancel the first replacement, and send another, they offered expedited shipping for a fee of $13.00 and I would get my new card in 2 days, 2 DAYS, here it is going on 5 days and no card. I can't transfer funds either, their site keeps telling me I am entering an invalid code for my debit on a separate checking account. Unreal!
I won't even start about atm fees!
I have not been able to access my money for almost 3 months, now when I call, I get " were are currently experiencing heavy call traffic, please call again later" that's new.
Can't email them, I really need my money, this is outrageous! S.T - Springfield, Massachusetts
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Poor customer service.
Monetary Loss: $768.
Preferred solution: I Want My CARD!.