Direct Express Reviews

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New Reviewer

I can’t verify account n never received exsoedited card can’t get they to this company help

Help cant get thru to resolve n verify exsoedighted card hasnt arrived Cherie Gallegos 4816 isleta blvd sw albq n m 87105 Cant get thru to verify tracking info HELP
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ID
#2667714 Review #2667714 is a subjective opinion of poster.
Pros
  • Government blocking my calls to company
Cons
  • Fire them in governmrnt doing this to people
Preferred solution
Deliver product or service ordered
New Reviewer

Government blocked my calls ordered replacement card but can't get thru

Government blocked my calls to direct express I cant verify tracking number or call to verify balance or has card arrived to 4816 isleta blvd sw albq n m Cherie Gallegos 505 649 ****

User's recommendation: Find a better way of government hates n blocks u.

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ID
#2667692 Review #2667692 is a subjective opinion of poster.
Pros
  • When i first got the card it was good
Loss
$1056
Preferred solution
I can’t get thru I’m blocked by governmrnt n I’m to have a replacement exspidited today n can’t verify
New Reviewer

Cardreplacement

Calling the number can't speak to a real person high volume of calls .... Just need a replacement card ...
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ID
#2666765 Review #2666765 is a subjective opinion of poster.
Pros
  • Good when got card
Cons
  • Never can get thru the lines for service
  • No humans
  • Never answer phone or written mail
Preferred solution
A card replacement
New Reviewer

Card won’t work

Call number on back of card and no one ever answer. Just music playing for HOURS !!!!!!!!$!$$!!!!!!!!!!!!!!!!!!!!
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ID
#2664728 Review #2664728 is a subjective opinion of poster.
New Reviewer

Bank statements can not get into account

My new email address Codynarron@***.com Can not get into my old account need help ASAP call me at 515 298 ****
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ID
#2664156 Review #2664156 is a subjective opinion of poster.
Location
Marshall, Wisconsin

Dispute on my card

I have not heard anything back from direct express, and it's upsetting me and I can't seem to get to talk to a live person when I call, it's all overwhelming to try to find out what is going on with this all!! Please HELP!!!i
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ID
#2663653 Review #2663653 is a subjective opinion of poster.
Location
Fargo, North Dakota
New Reviewer

I have yet to receive my payments and have been waiting since February.

DoIm really upset because my wallet was stolen from me the beginning of 2021 and I ordered a new card and havent received it. I have $2500 dollars sitting on that card and Ive been starving without cash, even with a full time job I cant afford anything but the very bare necessities. I just need my money so I can do something productive and feed myself.
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ID
#2662002 Review #2662002 is a subjective opinion of poster.
Cons
  • Terrible cistomer service terrible services
Preferred solution
Deliver product or service ordered
New Reviewer

Need to no where my card is

I paid extra money to have my car sent to me faster I never got the card it was supposed to been to be to me by the UPS truck I need to know where my card is
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ID
#2661949 Review #2661949 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Haven’t received card yet

My friend hasnt received her new card in the mail yet she paid $13 dollars to have a new sent to her in 2 days. When she calls the customer service it says theres no active account and also says her social number can not be found
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ID
#2661292 Review #2661292 is a subjective opinion of poster.
Preferred solution
Information on why I haven’t received my new card yet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Markia Stanton

Markia Stanton filed a dispute with her bank and they deducted 180 dollars on July 1st then 250 dollars on July 2 out my bank account. I need to file a dispute against her I want my money back.
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ID
#2661009 Review #2661009 is a subjective opinion of poster.
Product
Cash App Account
Loss
$430
Preferred solution
Full refund
New Reviewer

Money took off my card

I ordered a 8$ garment and was charged 145$ I would like this order cancelled and my money returned to my card.

User's recommendation: Don't order anything.

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ID
#2661001 Review #2661001 is a subjective opinion of poster.
New Reviewer

Lost or stolen card

I called to cancel a lost card. I was charged extra for expedition of the package. That was in May ....I still have not received it.
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ID
#2660549 Review #2660549 is a subjective opinion of poster.
Pros
  • Usually works pretty well
Cons
  • Website is useless
Loss
$15000
Preferred solution
Full refund
New Reviewer

To dispute charges

I called and couldn't get thru to them since they closed my account. My money was stolen out of account. I need to file a dispute so I can get my money back. How can I get a hold of someone?
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ID
#2660319 Review #2660319 is a subjective opinion of poster.
Loss
$656
Preferred solution
Full refund
New Reviewer

I have not received my card.

Please check it for me. I haven't seen my SSD in months. I'm broke. I haven't been able to get anyone on the phone and want to see what is going on with me and my money.
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1 comment
#2031879

I found another number for direct express and I did get a human on the phone I'm hoping this number will help some people out just hope when you call this number that they have your name and information in there system if they don't then you just have to keep calling the number on your card until they answer the phone if they ever do the number I found is 1-86*-***-****

ID
#2660075 Review #2660075 is a subjective opinion of poster.
Location
Buffalo, New York
Loss
$10000
Preferred solution
Deliver product or service ordered
New Reviewer
My girlfriend did not order a replacement card and when she calls direct express they are always busy to call back it say 24/7 well none answers and I'm pissed off because she needs her money to get her meds so if she dies they are really going to be in trouble how can...
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1 comment
#2031883

I understand your frustration believe me only thing I can suggest is to keep calling the number on the back of her card also one time I called Comerica Bank and told them that I've been trying to get a hold of direct express and the person was able to transfer me to a direct express person I learned today that direct express has several different phone numbers but not all of them will have your name or your ss number or card number in there system I'm so stressed and mad at direct express so I know how you feel but there's really not much else you can do just keep calling in my opinion direct express needs to be shut down

ID
#2660014 Review #2660014 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$803
Preferred solution
Full refund