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1.0
Details
On 9/3/19 went to withdrawal money and it was denied now this is our only income at this time and in my husbands name so let me explain we have been married 30yrs i handle all the paperwork and anything to do with direct Express my husband on heavy pain medication so...
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Review
#1645137 Review #1645137 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details

Update by user Sep 16

nothing at all

Original review posted by user Sep 15

I have been trying since 09/04/2019 to remove this bad charge to my card. I have been on for 4 separate occasions for over 1 and half each time. I have tried every day to get through and could not. I got through but I have to be put to another dept , that...
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Review
#1654567 Review #1654567 is a subjective opinion of poster.
Cons
  • Difficult to contact
  • Good at taking from you and the worst customer service
  • Hundreds of complaints
Reason of review
Can not get a hold of anyone who can fix this
Loss
$20
Preferred solution
Full refund
1.0
Details

Update by user Sep 12

They just take it from you and then it takes days to get ahold of them

Original review posted by user Sep 12

I spent 50 minutes on the phone on hold finally I said *** it keep the *** money and hung up bad business don't use for your SSI payments
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1 comment
StableGreyMouseLemur965
#1747793

Please change method of benefit payments. US Direct Express is the worst company that you can get your benefits through.

They can not be reached by phone and they allow people to steal, fraud and con their cardholders out of their benefits without any resolutions to the cardholders.

I spent an entire month calling this company and in the end--they allowed a scammer to rob me of 122.97. That was my rent money.

Review
#1652333 Review #1652333 is a subjective opinion of poster.
Pros
  • No pros
  • No pos
Cons
  • Let anyone take money from your account
Reason of review
Poor customer service
Loss
$144
Preferred solution
Full refund
Tags
  • bad service
1.0
Details

Update by user Sep 10

oh see you removed my last complant as you dont want everyone to see Direct Express is a dam fen thief

Original review posted by user Sep 10

Cant not be trusted as we found out they are in on the scams as they got a share of the money they stoled from me nothing but thieves liars that likes picking on us...
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Review
#1649967 Review #1649967 is a subjective opinion of poster.
Pros
  • No humans
Cons
  • Scam lies
  • No fraud resolution
  • Poor custoner service
Reason of review
there dispute center a joke and getting cut off all the time
Loss
$1500
Preferred solution
Full refund
Tags
  • disputes
  • Get Rid Of Direct Express

Direct Express - Track card

4.0
Details
I need to track my card to see when it is coming
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1 comment
StableGreyMouseLemur965
#1747789

This company will not help you track the card. They are terrible.

Review
#1652659 Review #1652659 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$759
Preferred solution
Kno when it's being delivered

Direct Express - Fraud on my account

1.0
Details
I also had fraud on my account & filed a police report. Direct Express refused to reimburse me. I became homeless. They are just as bad as the thieves who stole my $1400.
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Review
#1654209 Review #1654209 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Full refund

Direct Express - Horrible, horrible, horrible

1.0
Details
this has to be an inside job, no bank has ever been this bad going to have to fight to get my funds they let someone change my address, two times, take funds out and won't activate the card they sent me, call the Dept of Texas banking, the thing that makes me think this is an inside job is because treasury knows about direct express yet keeps using them never thought our govt. would get this bad
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1 comment
RealEmu739
#1757849

I can't even reach directexpress at all and my account is frozen

Review
#1672449 Review #1672449 is a subjective opinion of poster.

Direct Express - Their Customer Service is beyond bad.

1.0
Details
I had a order on Amazon for product that would not be capable of fullfilling my needs. I canceled it on 9/3 /2019. It was listed as pending cash purchase. I called amazon , they gave me a code saying it had been released. I called Direct Express today after waiting a hour to speak to a REP. She was very rude and condescending. She said they had to wait 5 days not 2 days like Amazon said. She said thats the way it is with credit cards.I told her I have a Direct Express cards for 20 years . She did not care , and said I was being unreasonable. It is my money and I need it back , not sitting in Direct Express Coffers.
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Review
#1646196 Review #1646196 is a subjective opinion of poster.
Cons
  • I need my money
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
1.0
Details

Update by user Aug 09

Difficult to talk to live person & kept me on hold for over e hrs when I did Reach live person

Original review posted by user Aug 09

I am disabled & have had many hospitalizations recently so disn't realize they don't send statements out & i didn't have internet. June 3rd $400 was gone from my acct. So i...
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Review
#1617516 Review #1617516 is a subjective opinion of poster.
Cons
  • No fraud resolution
  • Poor custoner service
Reason of review
Fraud activity they won't resolve
Loss
$1200
Preferred solution
Full refund
Tags
  • US Direct Express 26 Unauthorized
  • Direct Express Scam

Direct Express - Worst financial institution

1.0
Details
this is the worst financial institution I've ever used. When I call their always too busy and then it hangs up on you and tells you to call later. When you do get through you get put on an hour wait at least. LeAnn Rimes you can't report the car stolen and the thief is racking up more dollars on your card. Consumer beware do not use this financial institution they suck. Never again. Monday I'm changing and never using again.
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Review
#1647448 Review #1647448 is a subjective opinion of poster.
Cons
  • No customer service you can tget through
Reason of review
All the above
Loss
$100
Preferred solution
Change bank that doesn't SUCK.
Tags
  • Usdirectexpressis The Worst