Jarrod M Moi

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Verified Reviewer

Customer service will not answer fir 4 days now. I can't pay my bills bc my card is locked and I can not get help. I'm about to be evicted bc of direct express

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My card has been locked since the 1st, i cant access my card to pay my bills. And i have been calling the 24/7 support line for 4 days and sat on hold for 30 minutes over 100 times. Nobody will answer and i can not acces my money to pay my bills. I
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1 comment
Guest

This happened to me too. My account was stolen by a lowlife scammer and I could not contact Direct Express customer Service from July 28 to Aug 7,2023.

I finally called Treasury Department, hit a random prompt, explained the issue and the agent transferred me to a Direct Express Department that would help me.

She even stayed on the line until I had a live agent. Try calling the number where you sign up to get Direct Express, they can help.

Anonymous
map-marker Howell Township, New Jersey

No customer service for 4 days my money no replacement card can’t pay bills. Senior citizen money new card where? No delivery # no recordings. Too busy call another time for 4 days!!!! My money to Fri

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Friend who works there thief answers phone fraudulent company no customer service all peak time 34 hours!!!
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User's recommendation: Do not use take money out

Marilyn C Oyo

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Verified Reviewer

My card number not recognized

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I tried to change my pin, and it changes my account number! Now it varies between logged in to my account to locked.
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Preferred solution: Let me into my account, so I can change my pin!

User's recommendation: BE SAFE ONLINE!

Sherry D Tzq

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Verified Reviewer

Total frustration

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This bank denies access to funds or accts at times for extended periods. No warning. NO explanation. 3 days trying to reach anyone by phone. Never talked to anyone. Direct Express brags about 24/7 support. That is a lie, joke or both.
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Pros:
  • Its free from the us govt
Cons:
  • You might starve and sanity is at risk trying to deal with dx

Preferred solution: Deliver product or service ordered

User's recommendation: believe me and avoid DX

TANGELIA M

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Verified Reviewer

My money not on there yet what is going on

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Why my money ain't on my card us been nothing but a hassle since I started using this card???h*jejdjfjdjhdjdjfjdjdjdjdjdhfjfhdjejeu8suejdhdhh
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Loss:
$609

Preferred solution: Full refund

User's recommendation: I want my money

Anonymous
map-marker Savannah, Georgia

Poor service

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I have nothing good to say about direct Express while I was in the hospital I lost $2,000 there was no way that I could have spent any money I didn't even know I was in the world they said all the charges were approved. You can't call them they won't answer their phones.

I just tried to sign up for something so I can talk to them through text and it flashed on the screen after I agreed that I would be charged $49.99 a month after 7 days and there was no way to get out of it and now I can't even get back to it. And the only reason I give him a one on anything is that was because that's the lowest you can go I have lost thousands of dollars using their service and it's forced on me by the government because I don't have a banking account and never will we should start a class act lawsuit or whatever you call it against direct Express anybody interested my email address is RSA204@***.com

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User's recommendation: I do not recommend anyone that has any other way to get their money to use direct Express

Athey R

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Verified Reviewer

To report my replacement card being stolen

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I truly need to talk to customer service my bank just got stolen and been trying to talk to someone for over a hour to put a stop on my card
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Preferred solution: Full refund

User's recommendation: Answer phone better

Anonymous
map-marker Ceres, California

Bad service

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Direct express replace my dedit card with out me knowing. Took my money now Im doing a despute some of my services were cancel no money on my debit card. I do not recommend this company n their employees.
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User's recommendation: Never use direct express

Bryianna J

Terrible service

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Put your money in direct deposit with a BANK!! Direct Express is terrible!!! They kept my money until their verification was approved... I sent several legal documents of my personal information... They said they never received it and ask for more documents... It wasn't comfortable. Literally on the phone for days trying to get my card unlock
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Pros:
  • Its a very helpful program
Cons:
  • Have you on hold longer then 4 hrs
  • Dont respond fast enough

Preferred solution: Verification Approved My card activated

User's recommendation: Put your money in a bank account not direct express

Bryianna J
map-marker New York, New York

Fraudulent

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Bryianna They kept my money from me for 6 days due to identify myself.. I sent mutiple documents and they still haven't verify me... Its been 6 days i have been waiting for a verification from Direct Express... And still haven't been resolved.. This is the worst customer service i ever experienced in my life... They need new or more workersi
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User's recommendation: Switch everything to a bank not direct express

William M Vvh

Lost card

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The worst company I have ever dealt with so hard to get through to customer service. Their automated service is the worst I have ever dealt with. No way to get through to a live operator and when you do they transfer you to an automated line and you get nowhere. And if you ever use their card and try to get a refund, it is impossible.
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Loss:
$60
Cons:
  • Worst company i have ever dealt with no way to get through to a customer representative

Preferred solution: Full refund

User's recommendation: Find another company to deal with

Nakiesha R

I’ve been calling no answer

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My card was sent to the wrong address! Ive been calling no one answering or it says its to high call volume. This is ridiculous
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Cons:
  • No communication

Preferred solution: Deliver product or service ordered

User's recommendation: Petition for live chat!

Karyn M Bmu

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Verified Reviewer

BOTH MY CARDS !!

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I need to speak to a real person or I'm gonna get thrown out of my home. YOUR Sending me one replacement for my SSI the other 1 Someone deleted it is not valid the car ending in 2406. I need that money todayou pay my rent.
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Preferred solution: My card Ending in 2406 has been. Canceled a one I get on the first of every month

1 comment
Guest

Please I need to speak to A real person . I'm pissed

Jennifer D Sjj

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Verified Reviewer

Can not contact them

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A credit was put on my card 2 days ago an it still isn't showing an when i call it says due to heavy call volume I'll have to call back now for 2 days it's very aggravating
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Loss:
$198
Cons:
  • Everything about them

Preferred solution: Full refund

User's recommendation: Do not use

Ian K Egr
map-marker Chicago, Illinois

Expired card

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I been calling for the past days trying to get a representative an all its saying do to hight call volume they cant transfer me to anyone this is ridiculous
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