Anonymous
map-marker Cedar Rapids, Iowa

Dispute

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They denied my dispute. And on top of that I called 3 times and was on hold for over an hour. That is ***
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Anonymous
map-marker Los Angeles, California

Will direct express accept deposits from paypal account

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I have a direct deposit with direct express for my social security. My question is. If Direct Express will accept deposits from PayPal into that account. And if so the charges And I need. The routing number and my account number. Charel Blaauw
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Sandra O Wgj

Activate my card

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Direct Express - Activate my card
I received a new card and trying to activate it has been a problem it's my second day and still getting a machine how hard can it be..really frustrating ugh!!!
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Loss:
$14

User's recommendation: Do not get this card

Anonymous
map-marker Baltimore, Maryland

Need information

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DE does not have a means to transfer funds to other cash/bank institution as PayPal and Chime !?!? Customer service suggested withdrawing the $1500.00 cash from Walmart cash services then deposit it to the other institutions WTF ?
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Anonymous
map-marker Indianapolis, Indiana

Failure for information reality

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I am not allowed to use my real number for direct express for getting into my real account. Failure to actually record accurate amount needed. Left out reality. I need 842.00
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Brenda B Gtb

Replacing card with no luck

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Could not speak with customer service at all. Telling me pin is wrong? I am not impressed I need a card
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Loss:
$251

Preferred solution: Replace card

User's recommendation: Patients

Anonymous

No problem

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Required social security to help me enroll because I was unable to do it on my own. The site was not user friendly
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Pros:
  • Free of fees
  • Debt card
Cons:
  • Difficult to find information

User's recommendation: Easier acess to customer service

Dennis S Yll
map-marker Los Angeles, California

To sign up for direct deposit for social security

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Yes there is, but if it's possible for y'all to send me an application to fill out for the direct Express debit card plz &;; here is my address 3236 W 60th St Apt 18 Los Angeles CA 90043
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Calvin G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My direct express card will not work

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They turn my card completely off where I can't use that ATM or anything else and I've tried to call them the last two days I've been on the phone over 5 hours trying to get a hold of them
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Cons:
  • Poor service to customers

Preferred solution: Let the company propose a solution

Felicia C Fco

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Verified Reviewer

They suck!!

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They are not there when you call You stay on hold for hours just to get disconnected. Bla-bla They block your card for unknown reasons and don't make themselves available to help you resolve it. Terrible Terrible Terrible!!!
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Preferred solution: My money.

Resolved
Sean K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can't get my money out

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Updated by user May 12, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review May 07, 2021
I have been dealing with direct express for a few years now, then last week I was locked out of getting my money for rent and bills. I tried to talk to the customer service rep both members were not helpful, and they treated me like I am someone else, so they refuse to unlock my account. They treat their customers so badly. There demanding that I send over ID AND Birth certificate over email or fax to prove I am real.
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Pros:
  • No pros
Cons:
  • Treating people badly
  • Thinking your someone else
  • Customer service wait time

Preferred solution: My account unlocked so I can pay for my rent and bills.

User's recommendation: Find somewhere else to use then direct express

Noway W
map-marker Salem, Oregon

Locked card

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I helped a client try to unlock her account, after she withdrew her rent money. She provided her address, phone #, D.O.B, social security number, EVERYTHING, and they would not unlock it. This is a credit card company, NOT SSA, they should not request that much for security. If someone stole the card, they would not know everything we answered. Absolute BS.
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Preferred solution: Deliver product or service ordered

User's recommendation: DON'T USE DIRECT EXPRESS

Kerry B Jur

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Verified Reviewer

Customer service

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You can never reach and customer service representative and even though they tell you how to go about doing it you still can't reach nobody to talk to always automated they need to change that. I have real issues that I really need to talk to people and really pissed off that you can't reach nobody
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Preferred solution: Better customer service and I definitely getting a hold of real people instead of the automatic service

User's recommendation: Do your complaints and maybe they can start changing if they get enough complaints

Anonymous
map-marker Brooklyn, New York

My card isn't working

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My issues have been resolved at this time. It was very difficult to get through to custemer service but finally I was able to speak to someone at 5am in the morning.
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User's recommendation: The best time to reach there customer service is early UN the morning or late at night. Otherwise its gonna be a nightmare.

Anonymous
map-marker Baltimore, Maryland

I Need A New Card

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I Can't Believe How Long It Actually Took for Someone to Answer My Calls? For Exactly 2 Days the Automated Voice Kept Cutting Me Off! All Night Long The Voice Said The System Was Overloaded With Calls ..And Then Boom..Hang Up? Finally ...11:25 Wednesday Night.. The Sweetest Angel...And She Was Really Helpful (Answered )..Of Course You Charged Me $13:50 to Send Card? Yeah Thank's!Shocked But ..She Was Very Helpful!
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User's recommendation: Take Something for the Headache!

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