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1.0
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My card had charges of 590.00 on it from a Walmart in Tampa, Florida. I live in Illinois. Direct Express cancelled the card and is sending me a new one. I have to wait 5 days to see if the charges go through. If they did go through than I have to dispute the...
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1 comment
Anonymous
#1181662

This happened to me as well with my card this month as well.

Fortunately I got someone on the line who worked with to explain the process.

They cant reverse or dispute pending charges.

You can try to contact the location where the charges took place and see if the company will stop them. If they happened in store for example, most can not halt or reverse the transaction.

Once it has gone through you can then dispute the charges which take about 45-90 to get processed and returned to your new card once you receive and activate it when you receive it.

Document everything! File a police report and fill out the paperwork they send you when you dispute the charges on your old card.

Call them again and punch 3 to report a lost, damaged or stolen card, explain your situation once more about your old card. If all else fails go to your local social security office to try and resolve the issue and file a complaint. I live in Kansas City and someone just used all the money on my card at a Best Buy in Costa Mesa California. So I am in the same exact spot you are.

Criminals are using card skimmers to steal your card information and produce copies of them now and well as sell the info. That is why they are putting chips in cards now to hopefully prevent.

Hang in there. Go report it to Social Security immediately.

Review
#876468 Review #876468 is a subjective opinion of poster.
Cons
  • Customer service was dreadful
  • Waiting time on phone
  • Rudeness of this customer rep
Reason of review
My card got robbed and Direct Express does not guarantee my money will be returned.
Loss
$590
Preferred solution
Full refund
DO NOT TRUST YOUR MONEY WITH DIRECT EXPRESS
I don't know which is worse the company, the robot employees or the incompetent supervisors. While my son was hospitalized his DE card was stolen. The thief went to ATM's and withdrew all his money (over a $1000). Using my Power of Attorney I called to report the...
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6 comments
Cynthia C
#1618247

Please share your experiences with James Simms at jbsimms@erikpublishing.com. He is collecting disgruntled consumers stories concerning their services with Direct Express

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Review
#783991 Review #783991 is a subjective opinion of poster.
Pros
  • Convienance of the card
Cons
  • Customer service
  • Fraud department
  • Waiting time on phone
Reason of review
Problems with payment

Direct Express - Customer Care Review

4.3
Details
I have actually had decent financial dealings with Direct Express/ Comerica Bank. I will however add that getting in touch with customer service was a challenge. Once I did, they were helpful. I didnt recieve my new card within the time proximity told to me, but as long as you stay on top of things like that they are pretty helpful. Would have rather gotten my card much sooner, awful close to the expiration date.
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Review
#995830 Review #995830 is a subjective opinion of poster.

Direct Express - Account Review

I had a check company take money out of my account and I hadn't used that company in over 6 months... I had told them I didn't have the money to pay and offered to make payments they refused my payments and didn't try to take money out of my account or anything then six months later they take money out of my account and I called Direct Express and Direct Express said they're doing investigation. well they're supposed to send me paperwork if I had it back within 10 days then they would give me the money while they investigated. I didn't get the paperwork for over 20 days everyday I called and they give me these explanations but it was in the mail. Then I got the paperwork I overnighted because they finally gave me an extension I couldn't overnight it they have no physical address. Everytime I try to talk to somebody and hang up are you getting running around or no answer or hang up on and then they told me after I fought it and found it they refuse to give me my money back because I had dealings with this company is doing six months prior and once that company refused to take any payment arrangements they had no longer had authorization to take money from my account and they had no authorization to take money from it anyway. Also the law is if you have a Social Security check going into a bank account and it is direct deposit none of that money could be touched by anybody like that. Unless I had money over my social security that could be touched but not my Social Security and it had to be money that did not come from my social security check so the bank was supposed to investigate that before they even let them touch my money when I called and even sent them the laws they refuse to look at it that way anything to do with it and I told me that they were not give me my money back if I may not even call back because it was closed they no longer let me fight it.. I have called Social Security they won't get involved even have been laughed at by then Social Security nobody will help me I've tried and tried I've been fighting this for almost a year I need help I need my money that was $498 I don't understand how our government would not investigate the company before they recommended and automatically sending those tracks we can't have checks mailed to us they have to go into that account if we don't have an account some people cannot get bank account and I don't want to do a prepaid card and the government shouldn't put on makeup put on money on a card that is not trustworthy I want my money back
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Review
#979587 Review #979587 is a subjective opinion of poster.
Reason of review
Problems with payment
0610 am, 12-06-16, called needing information pertaining to a recent transaction. The woman who took my call was named Sherry Ann. When I asked to speak to her supv. I was told that she did not have one. Then she said I needed a valid reason to ask to speak to a supv....
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1 comment
Anonymous
#1563726

Direct Express is the worst run business I have ever encountered.

Review
#967832 Review #967832 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on December 07, 2016

2.1
Details
Went to the atm to withdrawal money an I got beat an they still *** charged me. Now I have to wait on paper work.feel it out then send back an wait.... Tht Is *** up tlking bout 45-90 business days. *** they took my money so fast give it back fast....
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Review
#969036 Review #969036 is a subjective opinion of poster.
Reason of review
Poor customer service
Put on hold and transferred without being told why. Tried to dispute a charge. Repeatedly transferred to a line that hangs up on me. Told I could do it online but no one can show me how to do this and there actually is no way to do it online. Told by customer service...
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1 comment
WordOfMouth4Change
#1257188

I had my account hacked in July for $668 and of course freaked out. I called DE and followed their instructions to fill out a form and sent it in same day I received it in hope that it would arrive to them before 10 business days were up.

Fortunately the dispute form arrived in time and my account was credited on the 10th business day. I suggest you do what I did to see results as there is not much else the reps can do but take your info and send out the form.

Review
#975220 Review #975220 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
1.0
Details
I had my wallet stolen so I called to have it replaced. Charged me to send it by ups. But tells me they can't give me tracking number until day of dilivary. Ups never comes. So I order another one so they are not charging me at all because of the weather so I get my...
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Review
#917320 Review #917320 is a subjective opinion of poster.
Reason of review
Order processing issue

Direct Express Debit Mastercard Review from Ogden, Utah

Direct Express Debit Mastercard Review from Ogden, Utah
I still have not had my questions answerd
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Review
#941094 Review #941094 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Nov 02, 2016

I also have been calling and cant get thru i want to know what info this company has on me that hackers now have

Original review posted by user Nov 02, 2016

My money was drained from my account from a atm in a different state i have my card took over 3 hours to get thru then i was told to fill out form that will...
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3 comments
Anonymous
#1237080

This is very strange that the same exact thing happen to me on the 3rd. Direct express is saying someone withdraw money from my account in 2 transactions when I know this is impossible cause the only debit to my account is in my possession

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Review
#947901 Review #947901 is a subjective opinion of poster.
Reason of review
Problems with payment