Direct Express
Reviews and Complaints
Pissed off too
However my card was charged $52.92 over so I had to call and report it was an unauthorized transaction so therefore they stopped my car they also locked my account here it is the 9th of January and I still have not paid none of my bills I am now in default on two loans to finances and have not paid rent electric or nothing and have not got my card either our don't have a way to even get into my account to get my money I still have not paid none of my bills I am now in default on two loans to finances and have not paid rent electric or nothing and have not got my card either our don't have a way to even get into my account to get my money so I can pay them
I would like to get a new card which the one i have now will expire on jan 31 2022
Preferred solution: Renew my card
Because I need Assistance
Preferred solution: The Restrictions Remove off my Card So I Can Purchase Things on Google
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Valley City, UtahNobody ever answers the phone for CUSTOMER SERVICE
- Having access to my benefits available via cell phone
- Unable to contact customer service
Preferred solution: My card UNLOCKED so I can receive my money
Sent card to wrong address need to update address
- I need my money
Preferred solution: Update address so I can receive my card
Suspension of card
Preferred solution: An explanation of when my card will be activated again
Didn't receive my card
Preferred solution: Deliver product or service ordered
Stolen card
Preferred solution: Let the company propose a solution
Stolen card
Preferred solution: A new card overnight sent to me
Replacement card hasn't arrived yet and its been over 10 business working days
- Free of fees
- Customer service is horrible
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vandalia, OhioFraud
Preferred solution: Full refund
Lost card
Preferred solution: Speak with someone immediately
Card balance
- Call personal very in there ability to help consumers
Preferred solution: Get my account balance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pembroke, MassachusettsCan't spend my money where I want to.
- Can only use card in ways they want
Preferred solution: Deliver product or service ordered
User's recommendation: Use direct deposit if possible and avoid these scammers!
Missing my card
I was calling because I've been trying to call Non-Stop and can't get through I reported my card to be replaced on November 20th is December 4th I've have yet to receive my card I've seen charges I did not recognize I tried to report that on the 20th I would like to have my card expedited to me it's it's well over 15 days that I've been waiting they can charge me for the expedite which will take one to two days my name is Montressa Thomas they can check my account my account to report the activity on my card because when I called on the 20th and they sent me to that line I was on hold for so long that they disconnect it so I never got to report the charges that was on my card that I wanted to dispute so I need I've been trying to call them all this time to get in touch with them but because my card was mailed out it won't connect me to them it keeps hanging up saying when my card will be sent and it takes 10 days well it's 15 days now I need to speak to someone and I can't because my phone is off because it's 15 days so someone needs to do something this is not my fault I did it. in l
the time allowed they said 10 days is 15 they need to expedite my card and charge me
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