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Direct Express in Murfreesboro, Tennessee - A call was placed to chnge address and get new card in my name,

1.0
Details
went to get my $ at 1 am, card denied,call bank @7am, to find out a change address and a new card was sent to miami fl,i live in tn same place 20 yrs,this person used my card and in 3 transaction wiped out my acct,by 311am,PLEASE DONT USE THIS COMPANY,,,,its been 15 days they havent send me no papers nothin JUST LIES,my # will now go to a private bank.,i do pray i get my money back i filed fraud and idenity theft on on this address in fl, and coamerica bank and direct express,STAY AWAY FROM DIRECT EXPRESS,
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2 comments
Anonymous
#1106571

Same thing happened to me on 2/3/16. It appears someone in Miami, FL has access to our personal information and I feel the only way to get that is within Direct Express.

They stole $851.00 from me. I've lived in Georgia all my life.

Anonymous
#1013783

Same thing happened to my husband only they would tell us is out of Miami Florida nothing else about the address so we can go after them it happen last month said it was fixed and turned around they did it again this month

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Review
#621866 Review #621866 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
fraud
Loss
$8400
Preferred solution
Full refund
Tags
  • SSD

Direct Express - Customer Care Review from Wyoming, Michigan

Went pay bill online through using direct express card said declined friday, saturday, sunday nothing called customer service there like everything clear fail mention cant use credit card through mercant unless run debit card transaction only thanks for wasting my time someone owes me apology company send payment does not care about customer they add on late fees tried phone, online know pay by person oh can't rent uhaul cause prepaid in advance what lot drama!!!!.
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Review
#618716 Review #618716 is a subjective opinion of poster.
Reason of review
Problems with payment

Charge Review

1.0
Details
This company has.Been taken my money off my card and i have dispute out of the *** with company iam 500 in the negiative and this had been going on sense november and iam tird of dealing with these people they need to be shut down taken advatage of people thats on disability
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Review
#615483 Review #615483 is a subjective opinion of poster.
Reason of review
Problems with payment

Direct Express - Social Security Site Review from Bellevue, Washington

On 2/19 I 'enrolled' by calling the # on social security site, but called today to find out no enrollment was found. I gave all types of personal info to the enrollment rep. The supervisor Jennifer refused to locate the phone call and agent to resolve the issue. Seriously, I gave (apparently by being naive) social security numbers for myself and my kids, along with bank info. I know, dumb but I thought if this company is being used by social security then it's legit. Nope. And for no one there wanting to fix it makes it worse!
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Review
#600352 Review #600352 is a subjective opinion of poster.
Reason of review
Poor customer service

Direct Express Debit Card Review

1.0
Details
The last couples of months money has Ben missing from my direct express card I really noticed it last nite something needs to b done it don't make no sense jgamble
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Review
#592247 Review #592247 is a subjective opinion of poster.
Reason of review
Problems with payment

Deposit Review

1.0
Details
A few days ago money had been deposit to my card any questions were answered by clicking through the idea operations center has been living about money deposit. ...
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Review
#582919 Review #582919 is a subjective opinion of poster.
Reason of review
Poor customer service

DIRECT EXPRESS ALLOWED FRAUDULENT MEXICAN CHARGES ON MY SOCIAL SECURITY DEPOSIT WITHOUT ONE QUESTION

MY JAN. 1, 2015 SOCIAL SECURITY DEPOSIT WAS PLUNDERED IN A MATTER OF ONE DAY IN MEXICO WITHOUT ONE QUESTION FROM DIRECT DEPOSIT AS TO CHARGES THAT WERE IRREGULAR. THEY DID NOT PROTECT MY MONEY. TOOK THEM 10 DAYS TO SEND ME A FRAUD FORM AND NOW THEY SAY IT WILL TAKE 90 DAYS TO INVESTIGATE. I CALL AND THEY SEND ME TO LEVEL 2 WHICH TAKES 1/2 HOUR ON HOLD AND THEN IT GOES DISCONNECT. FRUSTRATED BEYOND WORDS. THIS IS NOT LUXURY MONEY- THIS IS SOCIAL SECURITY SURVIVAL/RENT MONEY. HOW DARE THEY ALLOW CHARGES THAT SHOULD SEND AN IMMEDIATE RED FLAG AND THEN NOT EVEN STAND BY THEIR IRRESPONSIBILITY.
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Review
#582287 Review #582287 is a subjective opinion of poster.
Reason of review
Problems with payment
This company is questionable and should NOT be used for Social Security Disability direct deposits. It is impossible to contact their customer service. Yesterday I spent 35 minutes on hold waiting for a live operator to speak with to attempt to correct an issue. When...
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Review
#579770 Review #579770 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • SSD

Direct Express - Credit Card Charge Review from Poteet, Texas

I disputed a charge and just remembered it was for doctor. I now cant get through to stop it my claim number they gave me 1-2259293107 please help me my number is 8017020033
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1 comment
ScoreSense
#928702

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

Review
#579665 Review #579665 is a subjective opinion of poster.
Reason of review
Problems with payment

Application Review

1.0
Details
Just want to say that on the app all of a sudden the same pin number that i have used for months now does not work and i cannot get my balance on the phone when i need it...:-(
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Review
#579640 Review #579640 is a subjective opinion of poster.
Reason of review
Poor customer service