cornell j Lrf
map-marker Chicago, Illinois

REFUND

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Refund my money because I did not get my new card until today which is Tuesday . I paid for overnight last Thursday
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Loss:
$18

Preferred solution: Full refund

Latasha F Opm
map-marker Louisville, Kentucky

Got money missing e mail with drew

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Got a with drew that I did Mack I want my money put back on card it came e mail purchase I tick to someone last night they say too call back today
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Loss:
$70

Preferred solution: Full refund

Rhonda B Xhy
map-marker Houston, Texas

I can't get my card to work

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My card won't tell me anything It's like I'm trying to get somebody else's card I've had COVID and can't remember and get confused easy.
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Preferred solution: My card fixed

Reyes H

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Verified Reviewer
| map-marker Sacramento, California

Need to stop a transation

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Hi. I'm still trying to get through...Now they're saying high call volume due to current stimulus payments. I've been calling every day at all hours and can't get through. Very frustrated and somewhat Angry upset. I tried that live chat and they don't handle unauthorized transactions, plus it's expensive. I've written them (D.E.) Doubt if I'll hear anything back. I need to settle this... Thanks.
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Resolved
William R Egk

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Verified Reviewer

Resolved: Need new card

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Updated by user Sep 02, 2021

Company fixed the issue and I have been provided with apology.

Original review Sep 02, 2021
Chip got broke won't read card anymore so had to get new card card broken can't use it anymore so go
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Pros:
  • How fast my card came
  • Payment time frame
  • I used to like them when they gave me my money
Cons:
  • Customer service is horrible

User's recommendation: Trying get new card

Anonymous
map-marker Long Beach, California

Just sick and tired of having to spend hours waiting for some moron to reactivate my card after one Google purchase got it flagged, FIVE GODDAM MONTHS IN A ROW.

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What more do you want? These retards flag any transaction they don't understand, and getting your card reactivated takes hours. Yeah, I said hours.
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User's recommendation: Go with Chime or net spend!

1 comment
Guest

All the damn time with that, it's driving me nuts

Anonymous
map-marker Greenville, North Carolina

Illegally witholding my funfsditect express said a merchant i deal with

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Direct express is deliberately keeping my debit card minus144.00.Merchant named says they made no hold on card.Failire to fix by monday will cause a disabled senior. Me to go without medicine.Merchant would even been on three way.I cant get help zzz Last night on hold 2 hours and still no help Today i keep being transferred and put on indefinite hold
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User's recommendation: Look how is a debit card minus 144.00 No help ever available

Angelique P Axy
map-marker Chicago, Illinois

Login and balance

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My name is Angelique purches I Can't login into my direct express account and I have missing money. Ggdgfgbgdfggddnhdbhnnhhvvfb
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Preferred solution: Full refund

Joan M Tuh
map-marker Houston, Texas

Trying to download direct express for SSI app

Im trying to download the app of ordinal direct express . Im very upset about this app that I cant open after download the app
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Preferred solution: Problem to download the App of Direct Express to check my account

Anonymous
map-marker Mckinleyville, California

Get a new card

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Direct express is making go through so *** to get a replacement card. *** direct express, and the unprofessional employee who gave me the run for a replacement card. It was bad enough I lived through being robbed passing through Oakland California on Amtrak train.
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User's recommendation: *** direct express

James F Trn

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Verified Reviewer

I'm trying to order and card because I was robbed

Hey I'm trying to contact customer service about me getting robbed at gun point when I was getting out the car I tried calling 188874**** and It hangs up every time my contact number is 601316**** I need someone to contact me asap
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Loss:
$353
Anonymous
map-marker Sunapee, New Hampshire

Its now 555pm. I have been trying to ger customer service since earlier today. I cant get live customer service for possible fraudulent activity.

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I ordered a new card I think the month before last. I had it sent to Brockton Mass before I reached my final destination in New Hampshire. I called to check my balance and check the activity. I couldnt! The automated service said my pin was wrong and was not getting my card number and social security number. I tried to use the direct express cite. That was not helpful. They said my ematl already existed not helping me. I'm too out done! On the phone, they wouldnt give me the status of a card they say was ordered, so I dont know if it was me or possible fraud.
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User's recommendation: make customer servtce more accessible on website and phone.

Marisol B Evv

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Verified Reviewer
| map-marker The Bronx, New York

Stollen card

My card isnt working , I'm asking that I get a new one overnight if possible. I still have my card with me its just not working for any atm
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Preferred solution: Full refund

Anonymous
map-marker Opelousas, Louisiana

Online account

I am locked out of my account I need it to be reset I also need my routing and account number as soon as possible
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Lynnann Tal
map-marker Schenectady, New York

Didn't receive my card

Direct Express - Didn't receive my card
Direct Express - Didn't receive my card - Image 2
On the 2nd of November I filed for a new card and prior to that around the 15th of October I first filed for my missing card starting with 5115 ending with 7616 they sent me a card the starting numbers of 5332 which was in linked to my account so on the 1st of the month when my money was on my account I could not withdraw it from a ATM because you sent me the wrong card now on the 2nd I files refiles for another card that starts with 5115 and Nate and I asked for it to be expedited and to be expedited without the charge of expedition because your guys sent me the wrong card in the very beginning and I believe y'all guys *** eat the $13 and change for the expedited charge for my card to get to me because it's now Friday 3 days later when I paid for two day Mail. I am very displeased because now it is Friday the 5th of November and I still haven't received my direct Express card please waive the fee for me for the expedited mail because it did not get expedited in 2 days
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