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My girlfriend did not order a replacement card and when she calls direct express they are always busy to call back it say 24/7 well none answers and I'm pissed off because she needs her money to get her meds so if she dies they are really going to be in trouble how can she get help with this

Monetary Loss: $803.

Preferred solution: Full refund.

Location: Orlando, Florida

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#2031883

I understand your frustration believe me only thing I can suggest is to keep calling the number on the back of her card also one time I called Comerica Bank and told them that I've been trying to get a hold of direct express and the person was able to transfer me to a direct express person I learned today that direct express has several different phone numbers but not all of them will have your name or your ss number or card number in there system I'm so stressed and mad at direct express so I know how you feel but there's really not much else you can do just keep calling in my opinion direct express needs to be shut down

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