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Direct Express in Walnut Creek, California - Sucks

Social Security should not contract services with Direct Express. They disconnect callsvon people that are elderly and disabled. Tonight Janae refused to help my mom who is in the hospital and then disconnected the call. Brittany, supervisor which I use supervisor loosely was nothing but rude argumentative and again disconnected the call. It is hard enough for elderly and disabled individuals to use automated systems and then to be repeatedly hung up on is unacceptable. Brittany went as far as to argue that people usiny their services are not customers. I rate them zeros ib all categories.
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Review
#1699564 Review #1699564 is a subjective opinion of poster.
Product
Direct Express Debit Card

Direct Express in North Hollywood, California - Had enough dealing with this business closed acct.

1.0
Details
After constant trouble with this card i closed by direct deposit. Do not trust this business. Horrible. Rude customer service. Will withhold your money. No more done
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1 comment
RealEmu739
#1757857

I can't even reach them. They have my whole monthly SS benefits and have frozen my account. I'm helpless

Review
#1671701 Review #1671701 is a subjective opinion of poster.

Direct Express in Los Angeles, California - Need to get out of the banking thing

1.0
Details
Needed new card. Took from friday to the following thursday. The only way i acheived this was to keep redialing waiting around on hold for aleast 4 hrs then they would hang up. Redial again. On one occasion a lady answerd her english was so bad i didnt mind when she put me on hold again. When i did get the problem solved the operator made it sound like it was my fault even though i clearly told her it would say your card will be there in two days then hang up no option to enter new card. No excuse get out of banking.
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Review
#1645916 Review #1645916 is a subjective opinion of poster.
Product
Direct Express Debit Card

Direct Express in La Habra, California - Becouse you take money off my card 49.50

I would like my 49.50 back on my card
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Review
#1644346 Review #1644346 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Problems with payment
1.0
Details
June 27 someone broke in my car and stole my ID Social and direct express card. When I called to report it stolen the people had changed my pin. So Direct Express cancelled my card I was told. When I didn't receive a new card, I called and reported that I didn't get a...
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1 comment
merow9657
#1741914

yes they are a joke make you wait 3 hours to talk to someone then refuse to refund our money they are thieves and i have file a police report next is a thief charge on Direct Express who are a fraud

Review
#1642672 Review #1642672 is a subjective opinion of poster.
Product
Direct Express Debit Card

Direct Express in North Hollywood, California - Horrible

1.0
Details
Put a freeze on my card for suspiscious activity. Cant get anyone to talk to in fraud department kerps ringing ringing. Three days now. Cant pay rent cant access my card. NO ONE ANSWERS PHONE.
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Review
#1615093 Review #1615093 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$708
Preferred solution
Full refund

Direct Express - I need 6 months of banks statements for michael woods 3802 rosecrans box 302 san diego ca 92110

Michael woods (619)379-4084 requesting 6 months of banks statements for Michael woods 3802 Rosecrans street box 302 san diego ca 92110
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Review
#1589015 Review #1589015 is a subjective opinion of poster.
Reason of review
just need 6 months of back banks statements

Direct Express in San Francisco, California - Expedited card did not arrive on time

Never received a card been over 30 days
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Review
#1585714 Review #1585714 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund

Direct Express in Los Angeles, California - Unprofessional card services

They fail to contact me they said someone called and change my address had my card frozen they treated me like a criminal they failed to contact me by phone or by mail to confirm if this was me requesting a new card in an address change and I'm just appalled I need to find a lawyer
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Review
#1572698 Review #1572698 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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Direct Express in Los Angeles, California - Unprofessional card services

Direct Express - Unprofessional card services
They fail to contact me they said someone called and change my address had my card frozen they treated me like a criminal they failed to contact me by phone or by mail to confirm if this was me requesting a new card in an address change and I'm just appalled I need to find a lawyer
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Review
#1572697 Review #1572697 is a subjective opinion of poster.