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Direct Express in North Hollywood, California - Had enough dealing with this business closed acct.

1.0
Details
After constant trouble with this card i closed by direct deposit. Do not trust this business. Horrible. Rude customer service. Will withhold your money. No more done
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1 comment
RealEmu739
#1757857

I can't even reach them. They have my whole monthly SS benefits and have frozen my account. I'm helpless

Review
#1671701 Review #1671701 is a subjective opinion of poster.
1.0
Details
June 27 someone broke in my car and stole my ID Social and direct express card. When I called to report it stolen the people had changed my pin. So Direct Express cancelled my card I was told. When I didn't receive a new card, I called and reported that I didn't get a...
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1 comment
merow9657
#1741914

yes they are a joke make you wait 3 hours to talk to someone then refuse to refund our money they are thieves and i have file a police report next is a thief charge on Direct Express who are a fraud

Review
#1642672 Review #1642672 is a subjective opinion of poster.

Direct Express in North Hollywood, California - Horrible

1.0
Details
Put a freeze on my card for suspiscious activity. Cant get anyone to talk to in fraud department kerps ringing ringing. Three days now. Cant pay rent cant access my card. NO ONE ANSWERS PHONE.
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Review
#1615093 Review #1615093 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$708
Preferred solution
Full refund

Direct Express in Los Angeles, California - Need to get out of the banking thing

1.0
Details
Needed new card. Took from friday to the following thursday. The only way i acheived this was to keep redialing waiting around on hold for aleast 4 hrs then they would hang up. Redial again. On one occasion a lady answerd her english was so bad i didnt mind when she put me on hold again. When i did get the problem solved the operator made it sound like it was my fault even though i clearly told her it would say your card will be there in two days then hang up no option to enter new card. No excuse get out of banking.
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Review
#1645916 Review #1645916 is a subjective opinion of poster.

Direct Express in Los Angeles, California - Unprofessional card services

Direct Express - Unprofessional card services
They fail to contact me they said someone called and change my address had my card frozen they treated me like a criminal they failed to contact me by phone or by mail to confirm if this was me requesting a new card in an address change and I'm just appalled I need to find a lawyer
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Review
#1572697 Review #1572697 is a subjective opinion of poster.

Direct Express in La Habra, California - Becouse you take money off my card 49.50

I would like my 49.50 back on my card
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Review
#1644346 Review #1644346 is a subjective opinion of poster.
Reason of review
Problems with payment

Direct Express - No tracking number was sent to my phone . Have no clue where my new card is .

Please help me with this . I order a new card due to losing the prior. I cant get threw custom service because its say I have no card on file active. What should i do without the tracking number switch was never sent to my phone . I also did 2day shipping , Wednesday oct 9 2019 its now friday . No card no tracking nunber im so irritated with this..
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Review
#1677961 Review #1677961 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Direct Express in Houston, Texas - No customer seevice

1.0
Details
I have neen tryung ti gt throught to firevt express for 4 days and no amswer just revordimg. I neef yo speak with someone asap
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Review
#1677634 Review #1677634 is a subjective opinion of poster.
1.9
Details
Tried to use my card 2/25 and was declined in spite of having plenty of funds in the acc. Attempted to go on line to check the acc. and was told I was using the wrong pin. And the acc was frozen for my protection. As usual unable to contact costumer service. So I know...
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Review
#1516623 Review #1516623 is a subjective opinion of poster.
Cons
  • No representative can speak to me
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions

Direct Express - I need 6 months of banks statements for michael woods 3802 rosecrans box 302 san diego ca 92110

Michael woods (619)379-4084 requesting 6 months of banks statements for Michael woods 3802 Rosecrans street box 302 san diego ca 92110
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Review
#1589015 Review #1589015 is a subjective opinion of poster.
Reason of review
just need 6 months of back banks statements