Direct Express
Reviews and Complaints
Blacksburg, Virginia
Cant access funds
No answer after being on hold for 56 min. I got cut off. I kept saying reps were busy answering other calls and to continue to wait, but they hung up on me.
Preferred solution: a differnt direct deposit
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Verified ReviewerMoney is bieng taken off my card again
$400 of my money has been taken off my card I would like it returned back to my card it has shorted me for my bills
- It helps when im out
- Money keeps bieng taken off my card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Restricted
Where is my money from Directexpress. Comerica and directexpress are thieves. Take your money and will not help you.
Troy, Illinois
Lost Old card and don't remember my pin number
- - I thought you were Direct Express; I finally reached them and got excellent results.
- - I apologize for the complaint; both companies are awesome.
I thought you guys were direct express! I have reach them finally and gotten excellent results.
I don't know how i missed that,excuse the complaint.
Thanks for your carrying and concern. Both companies are awesome ...
User's recommendation: Great
Portland, Oregon
- - On hold for hours disputing charges.
- - The agent canceled the card and did not resolve a T-Mobile refund.
- - Money was charged after cancellation via autopay.
Ok first they don't awncer there phone I was on hold no kidding 4 *** hours my phone. Battery died an all I wanted was to dispute some charges but the lady I talked to was mean to me an didn't do wat I was asking her to do wa to just get my money back from T-Mobile an getting out no she cancelled my card had to make a report on why ? I don't know I didn't say my card was missused or stolen or anything like that but the company that took my money I canceled with them long ago an the still took money from direct auto pay after I canceled with them but no it's impossible| to get eny help from direct express iam going to get a real bank to deposit my money into not you ever again your customer service sucks beyond sucks lol of you who work there I'd fire every one of you for being lazy an in compartment bad bad service ppl
User's recommendation: No no an *** no would I
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Verified Reviewer |
Greer, South Carolina
Cant get my money
- - Three-day wire transfer delay; funds return to my card.
- - Lights and water are being turned off.
- - It's 3:30 a.m. with high call volume.
This is the most inept lying *** company I have ever dealt with in 66 years. Been waiting on a wire transfer for 3 days.
It goes back on my card.
Meanwhile, my lights and water are getting turned off, and there is no food in the house. And it's 3:30 in the morning, and they have a high call volume.
- There or no pros
- There liers cheats an cons
Preferred solution: My damn money and customer service
User's recommendation: Dont use these dumb sobs
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Verified Reviewer |
Honolulu, Hawaii
My card is being declined.
I tried to purchase an item at Walmart using my DX card, and the machine declined it. I used it yesterday, and it worked fine. Help!
Preferred solution: I would like for my card to work again and not be declined
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Verified Reviewer |
Las Vegas, Nevada
Lost card and has been used by someone else
- - Card was lost; a new Direct Express card was issued.
- - Unauthorized charges include Lyft 11.xx and 300 ATM withdrawal; balance is negative; others not made by me.
I lost my card and had reported it to direct express. They issued new one but now i see that the money i had on it has been taken.
The balance is -
.35. i used 11.??
For lyft and 300 atm withdrawl. The rest i didnot do.
- Convienience
- Cant get a hold of a human to talk to
Preferred solution: Full refund
User's recommendation: It is impossible to get a hold of a live person at direct express its so frustrating
I have rent due in 4days. I have been trying to get a hold of someone to talk to but have not.
I reported it lost/stolen on the 5th. A whole week went by to get to this point. I need money to pay rent.
Please expedite at least 400.00 so that i may pay on time. Thank you
Palo Alto, California
I am not a pissed customer I called to get a replacement direct deposit card because mine got lost and I was very pleased with the person I spoke with. I paid the $17 extra because I need my money
There was no problem with the situation at all. Please don't refer to me as a pissed customer. I am a pleased customer I am in desperate need to get my new card because I need
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Verified Reviewer |
Las Vegas, Nevada
Taking too long to reach the company to resolve this as quick as possible
- - Unable to talk to a person to resolve this quickly.
- - I have been going in circles for days.
- - I have no other means of getting money to pay my rent.
The biggest problem is not being able to talk to a person to resolve this quicker. I have been going in circles for days now. I am sick over the loss and have no other means of getting money to pay my rent.
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Verified Reviewer |
Burlington, North Carolina
Negative 7,620,520 because they *** suck d$$$$.
- - Extremely dirty, rotten garbage with roach infestation.
- - The reviewer expresses strong hatred toward Direct Express.
This is by far the lowest, grossest, rotten garbage, pal dumpster juice, slime, roach-infested, herpes-yellow discharge, snot-dripping, butt-fucking, toad-licking, dog-sucking-ass crabs, tard burger, crusty diarrhea, yeast infection. It would be a beautiful day when that company blows up and no one ever has to deal with the *** again. Direct Express, I hate you, burn in *** and go *** your mother.
Preferred solution: Blow up and never hear the name ever again
User's recommendation: Run away as fast as possible
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Verified ReviewerThey Will Not Or Can Not Prevent Hacks of the card and then wont follow through on Disputes even if they are Obvious!!!!
Express Debit hacked again. No reimbursement!
No record of disputes! On hold for 3 1/2 hours.
Getting the runaround. Just want my money back!
- Are no longer dependable and are vulnerable to hacks
Preferred solution: Full refund
User's recommendation: Do Not Do Business With Direct Express
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Verified Reviewer |
Indianapolis, Indiana
I have never in my life had to deal with the B's from people who don't know what they are doing oh wait my bad yes they doing the just keep repeating the same B's line for line as they are given t
- - Activation took over a week with no access to funds.
- - I've sent all requested info but still can't use the card and am on hold for hours daily.
I just got my first card ever called to get it activated only to get the run around for over a week now still unable to get to my money that's on my card I've sent them everything they ask me for . It's really bad when you lose you place to live due to some other person B's I know I've lost mind due to them not helping me only keeping me from my money . Still not been able to use my card and have had to sit on hold for a hour or more everyday in the last 7days I even got put back on hold for about hour just for asking to talk to a manager.
User's recommendation: Use someone else
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Verified Reviewer |
Champlin, Minnesota
Card declined Repetedly , Call and wait forever on phone , Direct express rep on phone thinks it's so funny . He says if we decline your card everytime you try to use we block it for more days.
- - Card is repeatedly declined at grocery stores and ATMs.
- - Long wait on hold with Direct Express support.
- - Rep blocks card for days and claims a bug.
Loaded card repetedly declined , at my regular grocery store, at ATM s ect. So hours wait on phone .
Direct express rep thinks it's so funny , says we block your card and everytime you try to use it we will block it for more days. So he says do not use your card for a while some days and it should work again, Lies and states your card has a bug. Your card we did not like one ATM you tried so we block it. Just blocks my card randomly over and over .
DO NOT GET A DIRECT EXPRESS CARD you will be sorry.
Guy on phone is a real joker thinks it is real funny. I think their employees are crooked too.
User's recommendation: Get direct deposit a no min checking account.
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Verified Reviewer |
Dover, Pennsylvania
No personal connection
I moved, and my mail from you is still going to the wrong address. I no longer live at 307 Park Ave; I am in a different county.
User's recommendation: Never
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Lazy= Using speech to text to post a business complaint. And not proofreading it.