Kadeshia Tgn

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Verified Reviewer
| map-marker Ferndale, Washington

I am disappointed us direct express hasn't informed their clients with how long should we be having problems with their service.

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I was supposed to be receiving a card I ordered on the 17th and have not received it I've been calling the company the 188 number for over 5 days I haven't spoken to one person and my bills are going to be getting late fines on them
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User's recommendation: Communicate on their answering machine of the problem

1 comment
Guest

They don't have any machine that you could explain your concerns.

Anonymous
map-marker Providence, Rhode Island

Replacement card hasn't arrived

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I recently lost my direct express debit card and called customer service to report it and get a replacement.so I did and paid to be express delivery and get it in 2 days.well it never showed up so I tried to call customer service and kept getting no answer.finnally they called me back and redid the whole thing over and here it is no card again.
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User's recommendation: Try not use them if you don't have to

Hollie D Bsc

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Verified Reviewer

Balance

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I'm writing on behalf of Jay Buffington, someone has stolen from him the last 2 months at least. He is elderly and on a fixed income. We have struggled calling you guys to get a statement. I would very much like a statement sent to us for the last 3 months. This is fraud and we need your help please. U can call us at 713-376-**** please
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Loss:
$3000

Preferred solution: Full refund

Anonymous
map-marker Washington, Illinois

To find out my account information

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It took 5 days to get ahold of anyone to answer the phone. I had a fraudulent debit on my account and was trying to find out what it was and who did it.

As it turned out it was someone from another state. What irritates me is that I have to wait to get my money put back to my account. Also have to stop my card and get another one, so therefore it freezes my account until I get a new one. This is not the first time this has happened to me.

Someone from another state, yes. I am on SS and have only my income, so when this happens it makes life very difficult for me. What is wrong with people!! Now of course they have to send me papers to fill out and return to them.

I think it is all a bunch of bull. If you report it to them I don't know why they cannot take care of it on the phone. Very upset!! I still don't understand how they can claim to have high call volume for 5 days.

I tried calling up to 11 pm at night for four nights and as early as 6 am. It was like the service was no longer available and no one gave you any notification. I am not real pleased with direct express service. I have a hard time understanding why our SS chooses them for people to deposit their checks to.

They are not a very dependable company. Kind of scary!!

I could go on and on but I am done. Thank you for answering the phone after five days.

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User's recommendation: Go elsewhere! Maybe somewhere else you can at least get in contact with them. With direct express you have to depend on a phone call. I also could not contact them thru internet.

Anonymous
map-marker Chattanooga, Tennessee

They don’t answer the phone. And I’ve been sitting on the phone with him for about 20 minutes and they said the white. Was 20 minutes it was past 20 minutes I need a replacement card because someone h

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Direct Express - They don’t answer the phone. And I’ve been sitting on the phone with him for...
And Ive been sitting on the phone with him for about 20 minutes and they said the white period was 20 minutes it was past 20 minutes I need a replacement card because someone has used my card and hacked into my account somehow
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Crescent S

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Verified Reviewer

Terrible customer service

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Customer service refuses to work. Will instantly hang up when you try to get a hold of them. Terrible service.
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Pros:
  • Simple use for ssi
Cons:
  • Constantly hanging up for customer support

Preferred solution: A customer service representative.

Anonymous
map-marker Albany, New York

Couldn't get through there number called 8 times today and been trying to log on derect express app no luck either

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Couldn't get through on number called many times over and over and over and over no luck tried to go to www.usderecrexpress.com and Couldn't log into card very unhappy there are several charges I know nothing about so call me 838 202 **** thank you Robert Naples
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User's recommendation: Fix long waits for calls

Donnette Djr
map-marker Ryomgard, Midtjylland

I cant get cash out of a cash station

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I wait all together an hour on the phone. The last lady I talked ti hung up and did not solve probl.
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Charlotte W Cla

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Verified Reviewer

Money was taken out without my permission

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Tried to talk to a real person, and I keep getting hung up on. I WANT TO TALK TO A REAL PERSON!!! NOW
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Would Not Recommend

Resolved
Roxie P Awu

Resolved: Lost card

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Direct Express - Lost card
Direct Express - Lost card - Image 2
Updated by user Aug 29, 2022

Company fixed the issue and I have been provided with product replacement.

Original review Aug 29, 2022
I don't know what happened to it. I need that card though. I need to know exactly what happened to my daughters benefits card. If someone can help me in any way possible that would be greatly appreciated. I can't do anything further until I have that card but I need that card so please someone help me please
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Preferred solution: Deliver product or service ordered

Jenny G Auq
map-marker Springfield, Illinois

It wont let me transfer my money

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I'm disabled so I can't get out to get the things I need so I order them. It won't let me transfer money to my cash app card so I can order my groceries and medicine. Can you please help? Thank you so much
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Preferred solution: To be able to transfer my money

kenneth p Dzx
map-marker Salem, Oregon

They ripped me off more than once

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Updated by user Jul 21, 2022

Nothing yet they are not interested in doing the right thing

Original review Jul 21, 2022
I got on several times a charge on my direct express card I complained file the forms yet they did not put the money back on my card withen the 10 days and they said the charges were good I contested that and they just blew me off and closed the files I can do nothingget a bank or credit union loaca ok y
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Loss:
$300
Cons:
  • Steal money from the poor

Preferred solution: Full refund

User's recommendation: Get a local bank or credit union

Rebel P Nzs
map-marker Chicago, Illinois

Reorder replacement card again since address was never verified in the first place

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Ordered replacement card to then verify address but it was sent off before any address was verified, now it's been12 days and we still do not have the card. I call through to talk to someone that can verify that address and I can't get through to talk to someone to help with this situation and get a new card out to us immediately!!
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Loss:
$524

Preferred solution: Deliver product or service ordered

Jane C Sjv

Very upset.

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Updated by user Jul 04, 2022

It hasn’t

Original review Jul 04, 2022
I tried to buy an air conditioner on Ebay and my card wont let me. And theres only 10 left. My card wont let me buy on Facebook marketplace either. I need this card to work !! HELP
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Pros:
  • Direct express
Cons:
  • There bs

Preferred solution: Let the company propose a solution

User's recommendation: Answer the phone with a live person

MarkA556412

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

I’m having an issue with my account. I was charged without my knowledge

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Direct Express - I’m having an issue with my account. I was charged without my knowledge
My account was doubled charge also I have concerns about the most recently transaction. For example, the item IC intercart it was made without my knowing. I have reached out to them and notified them of this error! Would you please help me in getting this matter resolve. Currently, at this moment Im disabled on a fix income Please help me resolve this issue my contact info is markanthonydjr85@***.com or by phone @ 205207****Thank you for your time and service. Its deeply appreciated! Especially willing its still pending. Enjoy the remainder of your day! Love Mark A.
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Loss:
$107
Pros:
  • Valuable
Cons:
  • No customer service you can tget through

Preferred solution: Full refund

User's recommendation: Update your software so that users are to make more access to there accounts. Mainly the software is horrible- I have no way to dispute no transaction