Direct Express Contact Information

Toll-Free Number:

  • (888) 741-1115 Toll-Free

Card Enrillment Center:

  • (800) 333-1795

Customer Service:

  • (765) 778-6290 International calls
  • (888) 741-1115 Toll-Free

Hearing impaired:

  • (866) 569-0447

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Currently you can call only US numbers.

Headquarters Address:

Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States

Other Info:

24 hours a day, 7 days a week

Social Networks:

Summary of Direct Express Customer Service Calls

570 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
02:27 AVG CALL DURATION
19% ISSUES RESOLVED

Customers Contact Direct Express to Ask about:

Cards:

  • “Need a card”
  • “Cause my money was lost on my card .” , Review #1416968
  • “Want to know where mydirect express card is”

Account:

  • “Checkbalance”
  • “Want my money directly deposited into my personal account”
  • “Trying toset up online account. New card has not yet arrived.i also need to check spendable balance.how do i proceed???”

Request for Information:

  • “Check my pay date”
  • “Need to no how much money i have”
  • “Check my card status”

Shipping and Delivery:

  • “I need my tracking number for UPS”
  • “Need tracking number”
  • “Will be deliver to me Maurice Bryant 975 North Vendome apartment 110 Los Angeles California 900”

Return/ Replace:

  • “Need replacement card”
  • “A $100 dollars was return back 12/30/2017”
  • “Check status on replacement credit card”

Payments and Charges:

  • “My last 10 transactions”
  • “A pending charge to a service i no longer have”
  • “To dispute a transaction that was made on the first of the month”

Activation/ Cancellation:

  • “Cancel card”
  • “Activate new card”
  • “I cancel an order the merchant said call so that hold can be taking off asap”

Website/ Application:

  • “I need to update my email address on the direct express website”

Refund:

  • “Refund not showing up”

Product/ Service:

  • “I did not order a card why am i getting one”

Other:

  • “Forinfo”
  • “Tgeft”
  • “Tranctions”

Direct Express Rating Stats

1.6 out of 5 stars
based on 240 reviews
See all 442 reviews reviews

Rating stats

  1. 163 reviews
  2. 39 reviews
  3. 21 reviews
  4. 4 reviews
  5. 13 reviews

Rating trend

About Direct Express

Top 5 Direct Express Products

Debit Card, Account

Top 5 Likes about Direct Express

Convienance of the card, Lack of fees is nice, Security like social security, No charges monthly and convenient, I would like to recoup my money

Top 5 Dislikes about Direct Express

Customer service, I hate direct express, Waiting time on phone, Fraud, Customer service was dreadful

Summary

The Direct Express Debit MasterCard is issued by Comerica Bank in accordance with a MasterCard International Inc. license. Comerica Bank serves as a fiscal agent of the US Treasury Department. Direct Express is a prepaid debit card which is used for electronic transfer of social security benefits. No sign up fees are required. Cardholders do not have to cover monthly account fees as well. Any credit lines are not provided. The Direct Express card can be used to transfer funds to a bank account, make purchases, pay for gas, and buy money orders. Cardholders cannot deposit private finance to the card.

Direct Express reviews and complaints

Direct Express is ranked 26 out of 330 in Cards category

Area Served

USA

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Direct Express Stats

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