Contact Information

Direct Express Phone Numbers

Toll-Free Number:

  • (888) 741-1115 Toll-Free

Card Enrillment Center:

  • (800) 333-1795

Customer Service:

  • (765) 778-6290 International calls
  • (888) 741-1115 Toll-Free

Hearing Impaired:

  • (866) 569-0447
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Corporate Office Address:

Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States

Other Info:

24 hours a day, 7 days a week

Help in Social Networks:

Summary of Direct Express Customer Service Calls

1024 TOTAL
02:27 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Direct Express to Ask about:

Cards Question:

  • “I have lost my card”
  • “My card is lost”
  • “Fraud on my debit card”

Account Question:

  • “Checkbalance”
  • “My account”
  • “Need help with a transmission to my account”

Request for Information Question:

  • “Requesting replacement card with chip.”
  • “To ask a question”
  • “To check my balance on my account”

Shipping and Delivery Question:

  • “I need to know where is my new card at”
  • “I need my tracking number for UPS” , Review # 1671709
  • “To get my tracking number”

Return/ Replace Question:

  • “Change address”
  • “Change address and phone zip code”
  • “To track my replacement card.”

Payments and Charges Question:

  • “I need a copy of my transaction on Oct 2 2019”
  • “Been charged unknown items” , Review # 1670855
  • “My last 10 transactions”

Activation/ Cancellation Question:

  • “Need to cancel my card”
  • “Cancel a stolen card”
  • “Activate new card” , Review # 1670921

Refund Question:

  • “Refund not showing up cards not working”
  • “I would like a refund” , Review # 1669222
  • “Refund not showing up”

Product/ Service Question:

  • “To order a card for new payees”
  • “I did not order a card why am i getting one”

Staff Question:

  • “Was asked for personal information by customer service”
  • “There no *** way to talk to someone”

Website/ Application Question:

  • “I need to update my email address on the direct express website”

Other Question:

  • “To change my address”
  • “Dispute case”
  • “Money”

Direct Express Rating Stats

1.6 out of 5 stars
based on 406 reviews
See all 783 reviews

Rating trend


Direct Express Privacy Policy
Direct Express and Direct Express's' agents acting on Company's behalf, collect nonpublic personal information about The Client The User's name, address, telephone number, social security number and date of birth) from information on The Customer's card application or enrollment form and information from The Client's transaction history. do not release personal nonpublic financial information obtained in connection with this card program about current or former cardholders to anyone, except: to process and/or enforce transactions with Website and with others; to facilitate The User's card enrollment and agency payments/adjustments; as permitted or required by law, regulation, legal process or court order; to report to local, state and federal authorities if Direct Express believe a crime may have been committed involving a card; or as otherwise requested by The User of Website The Company restrict access to nonpublic personal information about The User to Company's agents and employees who have a need to know that information in order to process The Customer's card and transactions. maintain physical, electronic and procedural safeguards that comply with federal regulations to guard The Customer's nonpublic personal information. Check The Customer's balance/hear transaction history.
Direct Express FAQ
It's Safe: No need to carry large amounts of cash and no risk of lost or stolen checks. It's Easy: The User's money is automatically deposited to The Customer's card account on payment day each month. The User of company services won't have to wait for the mail to arrive. Most services are free. There is no cost to sign up for the card and there are no monthly fees. While there are fees for a limited number of optional transactions, it is possible to use the card for free. The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. Additional authorized retailers may be offered in the future. Buy money orders at any U.S. Post Office. Mary would only pay a fee to the Post Office for the money orders. Use her Direct Express card without paying any fee if her landlord and utility company accepts Debit MasterCardÂ.
Top Direct Express Services

Customer Care, Shipping Service, Card Replacement

Top Direct Express Products

Debit Card, Account

Direct Express Pros and Cons

Pros: Convienance of the card, Lack of fees is nice, Worked great until now, No charges monthly and convenient, I would like to recoup my money

Cons: Customer service, Lack of service, I hate direct express, Fraud, Violation of fdic consumer protection law 6500


The Direct Express Debit MasterCard is issued by Comerica Bank in accordance with a MasterCard International Inc. license. Comerica Bank serves as a fiscal agent of the US Treasury Department. Direct Express is a prepaid debit card which is used for electronic transfer of social security benefits. No sign up fees are required. Cardholders do not have to cover monthly account fees as well. Any credit lines are not provided. The Direct Express card can be used to transfer funds to a bank account, make purchases, pay for gas, and buy money orders. Cardholders cannot deposit private finance to the card.

Direct Express is ranked 27 out of 362 in Cards category

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