Direct Express Phone Numbers and Emails

Toll-Free Number:

  • (888) 741-1115

Customer Service:

  • (800) 333-1795
    Card Enrillment Center
  • (866) 569-0447
    Hearing Impaired
  • (765) 778-6290
    International
  • (937) 557-1821
More phone numbers and emails Less phone numbers and emails

Direct Express Contact Information

Direct Express Website:

Direct Express Help Center:

Corporate Office Address:

Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm (CST)


Other Location:

2367 E Pattonsburg Rd

Toluca,

Illinois 60415

Edit Business Info

Customer Service Rating and Reviews

1.6 / 5
Bad
Christopher L Aaq
Cannot pay a bill off my card, I have been Calling for 2 days and all i get is " we are experiencing heavier than usual call ...
1.0

My review and complains about the fact that I cannot get a hold of nobody and put two days now about my card not working so it sucks you guys customer service sucks sucks sucks. I cannot pay any ...

Keighan Cua
Card isnt working and cannot reach customer service

My son's social security benefits card (from Direct Express) is not working. I have tried calling customer service at least 15 times today and I have gone through every menu option available to n...

How to Contact Direct Express Customer Service?

Most Popular Number:

(888) 741-1115
  • Total calls: 14198
  • Issues resolved: 606
  • Last call: Aug 15, 2022

How to Contact Direct Express Via Phone?

Direct Express provides various phone numbers on their contact us page including a card enrollment number (1-800-333-1795), a customer service number (1-866-606-3311), and a phone number for people with hearing impairment (1-800-325-0778), and an international phone number (1-661-606-3311).
The card enrollment call center is open Monday to Friday between 8.00 AM and 6.00 PM CST while the other phone numbers are open 24/7. You can call the Direct Express phone numbers for different issues including lost or stolen cards, balance inquiries, changing your PIN, requesting transaction history, or questions regarding card use. You can also reach out to file a complaint.

How to Contact Direct Express Via Mail?

You can send a mail to the following Direct Express address:

Direct Express,
Payment Processing Services.
P.O BOX 245998
San Antonio, TX 78224-5998

How to Contact the Government Treasury Department about Direct Express Card?

If you have a comment or complaint about Direct Express for the Government Treasury Department, you can reach them via email at directexpress@fiscal.treasury.gov.
Both Direct Express and the Government Treasury department warn Direct Express cardholders against sharing their card details, name, and password either via phone, mail, or email identity and money theft by scammers.

Summary of Direct Express Customer Service Calls

22.6K TOTAL
CALLS
03:30 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Direct Express Customer Service?

Cards Question:

  • “See if my card was mailed”
  • “I lost the card and forgot my pin”
  • “Card lost and or stolen”

Account Question:

  • “Can't log in on new app for got info”
  • “Balance”
  • “Block log in”

Request for Information Question:

  • “Checking balance”
  • “Don't no how too email my ID verification”
  • “Information on my card”

Payments and Charges Question:

  • “Stop payments to a company”
  • “To sign up for direct deposit”
  • “Dispute transaction”

Shipping and Delivery Question:

  • “Did not receive card”
  • “Tracking”
  • “I have not received benefits from last 2 months”

Return/ Replace Question:

  • “Need replacement card”
  • “I need a replacement card”
  • “Because a replacemeat card was sent out that I didn't send for and I need to do an address change”

Activation/ Cancellation Question:

  • “Cancel card send new one”
  • “Cancel my direct Express account”
  • “Activate the card”

Product/ Service Question:

  • “Order a new card”
  • “Why is app not working to give me my balances??”
  • “Wanting info on receiving a loan directed to my card”

Staff Question:

  • “Cant get ahold of custermer service”
  • “I called direct express customer service number to report a card loss and they deactivated the wrong card”
  • “Walmart customer service”

Refund Question:

  • “Need a refund”
  • “My refunded”
  • “Refund my money”

Website/ Application Question:

  • “Need last two months Bank Statements to qualify for free application for hardship paid for Miracle Ear Hearing Aids”
  • “Your online site isn't working”
  • “To get help logging into website account keep saying information is wrong”

Employment Question:

  • “Available Job openingsb”
  • “Pay stubs”
  • “Because i had recive my paycheck on april 5 and didnt get it”

Other Question:

  • “For my blance”
  • “Jdhduduhs”
  • “Print out statement”

About

Direct Express Privacy Policy
Direct Express and Direct Express's' agents acting on Company's behalf, collect nonpublic personal information about The Client The User's name, address, telephone number, social security number and date of birth) from information on The Customer's card application or enrollment form and information from The Client's transaction history. www.usdirectexpress.com do not release personal nonpublic financial information obtained in connection with this card program about current or former cardholders to anyone, except: to process and/or enforce transactions with Website and with others; to facilitate The User's card enrollment and agency payments/adjustments; as permitted or required by law, regulation, legal process or court order; to report to local, state and federal authorities if Direct Express believe a crime may have been committed involving a card; or as otherwise requested by The User of Website The Company restrict access to nonpublic personal information about The User to Company's agents and employees who have a need to know that information in order to process The Customer's card and transactions. www.usdirectexpress.com maintain physical, electronic and procedural safeguards that comply with federal regulations to guard The Customer's nonpublic personal information. Check The Customer's balance/hear transaction history.
To read more: https://www.usdirectexpress.com/privacy_policy.html
Direct Express FAQ
It's Safe: No need to carry large amounts of cash and no risk of lost or stolen checks. It's Easy: The User's money is automatically deposited to The Customer's card account on payment day each month. The User of company services won't have to wait for the mail to arrive. Most services are free. There is no cost to sign up for the card and there are no monthly fees. While there are fees for a limited number of optional transactions, it is possible to use the card for free. The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. Additional authorized retailers may be offered in the future. Buy money orders at any U.S. Post Office. Mary would only pay a fee to the Post Office for the money orders. Use her Direct Express card without paying any fee if her landlord and utility company accepts Debit MasterCardÂ.
To read more: https://www.usdirectexpress.com/faq.html
Top Direct Express Services

Customer Care, Card Replacement, Shipping Service

Top Direct Express Products

Debit Card, Account, Deposit

Direct Express Pros and Cons

Pros: Worked great until now, No pros, Only if you can get a live operator they are helpful, I want my dam money, Convienance of the card

Cons: Customer service, I need my money, Cannot speak to agent, Customer service was dreadful, Customer service impossible to get in touch with

Summary

The Direct Express Debit MasterCard is issued by Comerica Bank in accordance with a MasterCard International Inc. license. Comerica Bank serves as a fiscal agent of the US Treasury Department. Direct Express is a prepaid debit card which is used for electronic transfer of social security benefits. No sign up fees are required. Cardholders do not have to cover monthly account fees as well. Any credit lines are not provided. The Direct Express card can be used to transfer funds to a bank account, make purchases, pay for gas, and buy money orders. Cardholders cannot deposit private finance to the card.

Direct Express reviews and complaints

Direct Express is ranked 33 out of 187 in Cards category

Area Served

USA

Payment Methods

VISAMasterCard

Edit Description

Compare Direct Express To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Netspend
2755 reviews
1.5
Chime Bank
1350 reviews
2.2
Green Dot Corporation
4289 reviews
1.4
Write a review
Do you have something to say about Direct Express? What happened? What can we help you with?
Submit review Don't show this popup