Direct Express Contact Information

Card Enrillment Center:

  • (800) 333-1795

Customer Service:

  • (765) 778-6290 International calls
  • (888) 741-1115 Toll-Free

Hearing impaired:

  • (866) 569-0447

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Currently you can call only US numbers.

Headquarters Address:

Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States

Other Info:

24 hours a day, 7 days a week

Social Networks:

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Summary of Direct Express Customer Service Calls


Customers Contact Direct Express to Ask about:


  • “Want to know where mydirect express card is”
  • “Find out where mi momey went off my card”
  • “I've lost my card and think someone is using it”


  • “Checkbalance”
  • “Want my money directly deposited into my personal account”
  • “Trying toset up online account. New card has not yet arrived.i also need to check spendable do i proceed???”

Request for Information:

  • “Need to no how much money i have”
  • “Requesting replacement card with chip.”
  • “Check my card status”

Shipping and Delivery:

  • “I need my tracking number for UPS”
  • “Need tracking number”
  • “Will be deliver to me Maurice Bryant 975 North Vendome apartment 110 Los Angeles California 900”

Return/ Replace:

  • “Need replacement card”
  • “A $100 dollars was return back 12/30/2017”
  • “Check status on replacement credit card”

Activation/ Cancellation:

  • “Cancel card”
  • “Activate new card”
  • “I cancel an order the merchant said call so that hold can be taking off asap”

Payments and Charges:

  • “A pending charge to a service i no longer have”
  • “To dispute a transaction that was made on the first of the month”
  • “To dispute a transaction”


  • “Refund not showing up”

Product/ Service:

  • “I did not order a card why am i getting one”


  • “Wrong address”
  • “Cuz they suck”
  • “My car is expired and cannot get another one for some reason”

Direct Express Rating Stats

1.6 out of 5 stars
based on 218 reviews
See all 405 reviews reviews

Rating stats

  1. 150 reviews
  2. 37 reviews
  3. 17 reviews
  4. 4 reviews
  5. 10 reviews

About Direct Express

Top 5 Direct Express Products

Debit Card, Account

Top 5 Likes about Direct Express

Convienance of the card, Lack of fees is nice, Security like social security, Convience of opening account, Whole package

Top 5 Dislikes about Direct Express

Customer service, I hate direct express, Waiting time on phone, Fraud, Customer service was dreadful


The Direct Express Debit MasterCard is issued by Comerica Bank in accordance with a MasterCard International Inc. license. Comerica Bank serves as a fiscal agent of the US Treasury Department. Direct Express is a prepaid debit card which is used for electronic transfer of social security benefits. No sign up fees are required. Cardholders do not have to cover monthly account fees as well. Any credit lines are not provided. The Direct Express card can be used to transfer funds to a bank account, make purchases, pay for gas, and buy money orders. Cardholders cannot deposit private finance to the card.

Direct Express reviews and complaints

Direct Express is ranked 24 out of 307 in Cards category

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Direct Express Stats

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Number of Calls

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