Product: Direct Express Account Clear all filters (45 of 45 reviews match)
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RE: Direct Express, Payment Processing Services P.O. Box 245998 San Antonio, TX 78224-5998 Customer Service: 1-888-741-1115 (The Direct Express Debit MasterCard card is issued by Comerica Bank) "Account Suspension" To whom it may concern: I am Disabled & receive my...
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1.0
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Direct Express Account
I didn't like
  • Customer service
  • Waiting time on phone
  • Rudeness
#1234767
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Direct Express - Social Security Benefits

Go to the ATM can't receive your money cause they got the money in there so tight then you call Direct Express they want you to do there job hay my case wasn't even open for 45 days sad. Im on a fix income I just want to know why did they cresit the acct and turn around and take it back off
1.0
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Direct Express Account
#1211229
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I got the number to Comerica which controls Direct Express. Their fraud department is impossible to reach. That tells me if they are that busy, than Direct Express is horrible. That money is directly deposited from the treasury department. They can't keep federal...
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Direct Express Account
#1206484
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this was told to me by a direct express employee who then hung up on me! i stayed up til 3 am in morning est,then was able to make my complaint! after weeks they finally put a provisional credit that a couple of weeks later my complaint was denied.the only reason i was...
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Direct Express Account
#1168640
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My account with Direct Express was looted on Dec. 27, 2017. Used a cloned card. They were able to change my pin number without any notice to me from Direct Express. Direct Express has no daily withdrawal limit so they were able to empty my account. Direct Express is...
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1.7
Product
Direct Express Account
I liked
  • Convience of opening account
I didn't like
  • Everything else
#1162460
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Direct Express - Return of a hotel room deposit of a $100 dollars has not bee

It has not been put back by Direct Express and it was released back 12/30/17 is it anyway this process be speeded up before my autopsy kickin for my cat insurance that's due yesterday
Product
Direct Express Account
#1160245
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So I just change my card and still got charged for my card...I think that was wrong and they aught to pay for not proctecting our money and it is a government card at that...it's been 6 months hadn't heard nothing out of direct express not even apology are nothing.....
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1.3
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Direct Express Account
#1160221
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Someone made a duplicate card. I believe direct express is trying to cover up a mass theft from card holders being hacked. Anyone else have this experience.
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Anonymous
J.B. Simms

Direct Express insulates itself from customer scrutiny by using a call center and not allowing customers to speak to a banking official. I have banking and investigative exper...

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Direct Express Account
#1141289
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Direct Express - Can't get ahold of them customer service sucks can't get an

Can't get ahold of you to resolve an issue of being charged $700 on my card which I never received out of the cash machine can't get a claim number can't talk to a live person. get transferred, disconnected .called no less than 50 times. I need my issue resolved my phone numbers 425-281-9367
1.0
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Direct Express Account
#1140740
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I got a call from direct express that my card had been compermised and was canceled and they was issuing another one I ask her how much was stolen from my account she said all of it!!! I ask her when they would put my money back on because they knew it was fraud they...
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Anonymous
danielle

this happened to me also . I was like if you know they used it fraudulently why is it gonna take so long to refund the money. that was my nephew money

Anonymous
very mad consumer

i had the same thing happen to me twice

1.0
Product
Direct Express Account
#1136353
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