Product: Direct Express Account Clear all filters (32 of 32 reviews match)
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Sometimes a user will cancel their card but thankfully Direct Express has an info updater which allows charges to roll over to the new card. Other users whom we now identify as those trying to skip out on lawful charges will attemp to avoid payments by opening a...
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5.0
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Direct Express Account
#1128406
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My wife has had multiple amounts of money stolen off of her Direct Express social security card. She has tried many times to call Direct Express and get the correct forms to fill out but she could never get through to anybody phone calls get hung up on automatically....
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Anonymous
chris

so true

1.0
Product
Direct Express Account
#1113927
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I have changed my direct deposit to a more reliable bank and am so happy to be done with Direct Express. Customer service is just impossible and what they put you through is unreal. They cancelled the card and then there was fraud on the replacement card. I was...
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Direct Express Account
#1086411
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Direct Express - Never got my credit back on my debit card it was money taken

#1127583
1.0
Details
About a month and a half ago some transactions where done on my account so I reported it I was missing 300+ they said they would credit my money back but still no money it's not okay I'm a single mother I need my *** money NOW
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Direct Express - Money taken from my card nothing

#1110422
10 2 2017 money was taken from my card i didn't order anything
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Direct Express - Worse service ever

#1108777
1.0
Details
I had my whole disability payment taken due to Sonic's ***.Now direct express telling me that since it was a wire transfer I will have to wait 30 -90 days for my money if I can get it.In return my rent and lively hood is in Jeopardy.So consumer beware!!
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Direct Express - Dispute, thief

#1101790
1.0
Details
Creditor (wrongly charged) from 9 yrs ago charges $361.02 from my account out of the blue. How does this happen? D/EX says wait 5 days, nothing they can do!
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Someone used my card numbers out of country and I told direct express while it pending and they did nothing but close my account and send new card with 3.15 cents I'm on disability and need my money someone called easy cosmetics.de has my money.
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Anonymous
Jenny

Over 10 day still no paperwork no money this place is unbelievable

Anonymous
Jenny

Finally started investigation to with DirectExpress after I ask for supervisor 45 to 90 day until I get a answer

1.0
Product
Direct Express Account
#1083632
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My uncle lost over $6K due to romance and computer scams and first, they refused to even investigate, let alone credit back the romance scam money.Never investigated, lost 4500. The $1.5K happened last week, it's posted to the account now, tried 3 times to get through...
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1.0
Product
Direct Express Account
#1083257
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ok as we all know when we either r the peyee or the person that gets we dont get to choose the fin.company that holds and runs are money unlsee with get direct deposite. ok well i dont have that so i got my check at 10pm the night of the 29th of june. on the 30th at...
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1.0
Product
Direct Express Account
I didn't like
  • I hate direct express
#1073628
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On the 49.99 charge was from Roku tv service and they told me to contact my bank that this was a fraudulent charge.I did and sent all info and disputed charges. After cancelling my card and they sent another and Set up a fraud case with them. They wrote back and said...
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1.3
Product
Direct Express Account
I didn't like
  • Fraud
#1068914
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I receive social security through Direct Express. Someone accessed my account Dec. 30,2016 and stole 501.99. I reported it Jan. 1,2017. Direct Express told me to file a police report and they mailed me Dispute paperwork to fill out and cancelled my card and sent me a...
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Anonymous
Madas***17

I never got a cent reimbursement. Why? It's supposedly FDIC protected. I even contacted MasterCard and they we as flippant as Direct Express...maybe both Direct Express and Ma...

1.0
Product
Direct Express Account
#1034637
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When I tried to get someone to talk to at the Direct Express number on my card I was locked out. They claimed my pin # was wrong. It was way too easy to make a new pin #. I am positive I had my correct pin number. I don't have it stored anywhere, I have it memorized....
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Anonymous
Anonymous

You need to find another bank and have social security change your electronic deposits---NOW. Like you, I had Direct Express for several years until it was hacked and used to ...

Anonymous
TGreen

This is almost exactly what I experienced on 03/03/17 all around midnight while I slept also. I believe there is internal fraud going on with this company

1.0
Product
Direct Express Account
I liked
  • Convienance of the card
#1016991
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I had told them I didn't have the money to pay and offered to make payments they refused my payments and didn't try to take money out of my account or anything then six months later they take money out of my account and I called Direct Express and Direct Express said...
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Product
Direct Express Account
#979587
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