Chicago, Illinois
Not resolved

The customer reps were very rude... They handled my concerned calls about MY ACCT very poorly..

Their atitude sucks... They didnt notate my concerns correctly.. Very incompetent...... This company shoukd be put out of business.....

Very poor. I rate no stars...

Product or Service Mentioned: Direct Express Account.

Reason of review: Poor customer service.

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File a complaint with the Better Business Bureau in Texas. You can do it online. Direct Express is not a member of the BBB and they have a F grade.


Go to They are the bank that Direct Express is under.

Leave a complaint under "contact us". That's what I had to do. My entire disability check was stolen 2/3/16, by someone in Miami, FL.

I live in Georgia. I pray all of us with a complaint will be able to get our issues resolved.