Product: Direct Express Claim Clear all filters (14 of 14 reviews match)
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1.0
Details
Direct Express - Horrid Customer Service

Update by user Sep 04

I would like to correct this happened July 14th not August 8th. 8/08 is when I tried to follow up on claim. So it has been almost 60 days fir a simple reverse fraudulent unauthorized chatge.

Original review posted by user Sep 04

A company charge a fraudulent amount to my card 99.00, supposedly their annual...
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Review
#1644849 Review #1644849 is a subjective opinion of poster.
Service
Direct Express Claim
Cons
  • All of the above
  • Poor custoner service
  • Always down and embaresing when you can not pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund
Tags
  • Customer Service Was Dreadful
  • Get Rid Of Direct Express
1.0
Details
Direct Express - Fraud

Update by user Sep 10

I have been on hold with direct express for at least a total of 24 hours in the last month.. Talk to someone then put me on hold over and over again....

Original review posted by user Sep 10

in August 2019. I had six on authorized charges on my account. I was able to get three of them refunded by the...
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Review
#1649968 Review #1649968 is a subjective opinion of poster.
Service
Direct Express Claim
Pros
  • Convience of opening account
Cons
  • Bad customer service
  • No fraud resolution
Reason of review
Problems with payment
Loss
$225
Preferred solution
Full refund
Tags
  • bad service
  • disputes
  • Direct Express Ssi
  • Get Rid Of Direct Express
1.0
Details
I have an obvious case of fraud where a $1800 purchase was made on MY card in the Middle East! Direct Express has refused to speak to me about it. They denied my claim in less than 24 hours claiming I authorized the transaction! No appeal, no rational explanation, no...
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Review
#1588578 Review #1588578 is a subjective opinion of poster.
Service
Direct Express Claim
Cons
  • Customer servive
  • Fraud department
  • Fraud
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • US Direct Express 26 Unauthorized
  • Direct Express Scam

Direct Express - Cardholder

Hi i wanting for a settlement to feel out that my aunty stoled my money for August and September I been waiting for three to five business days two times
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Review
#1665793 Review #1665793 is a subjective opinion of poster.
Service
Direct Express Claim
Pros
  • Always have been good
Cons
  • Fraud dept
Reason of review
Problem with delivery
Loss
$1534
Preferred solution
Deliver product or service ordered

Direct Express - Someone took money off my card

I was transferred was on hold several minutes then someone just hung up i tried calling back said was busy call back later. I reported my card stolen on the 13th because i realized my card was missing and there was a withdrawal of 140.00 taken off on the 12th and that was my rent money when i called and reported it the lady was very nice said i could possibly get what call loan thing and get it put back on my card while investigaion going on. Please i desperately need thst money its me and my disabled son thays the only income we have. Thank you my phone number is 580 210 1818
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Review
#1629169 Review #1629169 is a subjective opinion of poster.
Service
Direct Express Claim
1.0
Details
Hours after receiving my November 2018 SS deposit into my Direct Express account, I received a low balance alert. I notified DE immediately of the pending fraudulent charges. I was told they could not stop the pending charges. My card was cancelled & I was mailed a new...
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1 comment
Cynthia C
#1633409

Please contact J Simms at jbsimms@erikpublishing.com. He is gathering information in the hopes of starting a class action suit

Review
#1446929 Review #1446929 is a subjective opinion of poster.
Service
Direct Express Claim
Pros
  • I would like to recoup my money
Cons
  • Fraud claims
Reason of review
Poor customer service
Loss
$793
Preferred solution
Full refund
Tags
  • Direct Express Scam

Direct Express - Denied my Father provisional credit

1.0
Details
Denied father Provisional credit on 10th business day.
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Review
#1478795 Review #1478795 is a subjective opinion of poster.
Service
Direct Express Claim
Reason of review
Return, Exchange or Cancellation Policy
Six bussness , where takeing money off my bank card, Had ono permission by the sol owner of my bank card , I have anew card as we speck. Claim 12/24/2018. sign return paper 12/31/2018 .
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1 comment
Anonymous
#1634048

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express.

We are a group of disgruntled people who are tired of being robbed.

Make sure you contact your police department, identity theft.gov and FDIC. GOOD LUCK.

Review
#1453615 Review #1453615 is a subjective opinion of poster.
Service
Direct Express Claim
Reason of review
FRAUD
Loss
$157
Preferred solution
Full refund

Direct Express in Memphis, Tennessee - Need to talk to someone

Some charges been took outof my account ans that i havent purchased
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Review
#1507483 Review #1507483 is a subjective opinion of poster.
Service
Direct Express Claim

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts
3.1
Details
After waiting two months and after numerous phone calls to discuss the status of my claim I recieved a letter telling me that they close the investigation and needed more information and to call them. Well, tonight I thought i would get this call over with since I a...
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3 comments
Anonymous
#1638150

I have put in my claim and they tell me they have not recive it and i did not do this in a timely mather i have done every thing they have hask of me in that timely mather i also fax the a copey and hand written for some reson no one can find. This paper work this happen to me onece befor now why both times this happens last time i gave every paper work to show what happen and i was denied after 30 daysbut not given reson why this is not right

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Review
#1349861 Review #1349861 is a subjective opinion of poster.
Service
Direct Express Claim
Reason of review
Poor customer service