Product: Direct Express Customer Care Clear all filters (0 of 55 reviews match)
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My card expired and hadn't received the new one. Called them and they sent it to my old address in the former town i lived in even after i changed the address online. I paid for a replacement to come in 2 days and i told them i needed money in the meantime they told me...
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1.0
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Direct Express Customer Care
#1246906
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I tried to track the package just to find out that the address is in Texas!? I live in Tennessee? I called direct express who not only were rude and unprofessional but also unaware that their system had been hacked!! I was asked to submit 2 forms of indentification ;...
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1.0
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Direct Express Customer Care
#1226735
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Direct Express - FML...I GIVE UP

I'm crying and have no hope. I'm a 6'4" big man, and their customer service line had reduced me to bring screaming and shaking. Idk what to do. They suspended my card, sent it to wrong address and then told me they could do money Gram for my funds. But y continually keep having up on my after transferring to the moneygram Dept. Not asking for help. {{redacted}}
2.0
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Direct Express Customer Care
#1201541
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Some kid hacked my sons Play Station account and got my Direct express (or should I say Direct access) card info. and in 6 hours he banged me for $284.00. He bought several games and game packs that he downloaded. When I saw this I almost snatched my son up but he...
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Anonymous
Kevin

You botched the complaint process by failing to utilize the primary tool of successful griping : the written word transmitted via Certified Mail return receipt requested.-quot...

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Direct Express Customer Care
#1197747
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I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order...
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Anonymous
nola

I've been paying back a debt of just over 2000$ I'm supposed to be getting a sum of 733$ monthly but for over a year I've been receiving 650$ and my debt still hasn't been pla...

Anonymous
Stacey cogswell

I GOTTA SAY THANK YOU,, GOD HAS ANSWERED MY PRAYERS,, I'VE BEEN RIPPED OFF BY DIRECT EXPRESS TO MANY TIMES,, ALONG WITH MILLION OF OTHERS,,DEC I HAD NO XMAS AND MAY AGAIN NOTH...

1.0
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Direct Express Customer Care
I didn't like
  • Violation of fdic consumer protection law 6500
  • Abuse of customers by fraud department
  • Lack of transparency
#1183764
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after all of my initial story, I firmly believe that Direct Express has a mole. When the caller that called in to obtain my account balance sparked the temporary restriction on my account, how could the same number phone in on 1/23 and file a lost card shut down my...
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Anonymous
Anonymous

I did receive my 60.00, however my identity was still compromised.

3.7
Product
Direct Express Customer Care
I liked
  • No charges monthly and convenient
I didn't like
  • Management
  • Customer service
  • Not enough employees and does not prompt customer service
#1181929
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Anytime I try to contact Direct Express, they route you thru a menu system that does not allow you to speak to a person. Terrible service! I am contacting the Treasury so they are aware. U.S. Treasury Electronic Payment Solution Center (877) 874-6347...
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1.0
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Direct Express Customer Care
I didn't like
  • No representative can speak to me
#1171137
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I tried many times, more than 8 times in a roll to get a representative.It will not give options to a representative !! Can't even get another phone number to call these people !! I even called back to where you apply. They say they don't have higher up staff. Can't...
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Direct Express Customer Care
#1162925
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Direct Express - TERRIBLE

A client of mine lost wallet. Been trying to reach someone on phone for three days. No response. No person answers. Get out on hold and then it hangs up. Tried three times just today and on third try it automatically hung up right away. Now his wallet is out there with this card his license and all his other stuff. Can’t reach anyone to get resolved.
1.0
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Direct Express Customer Care
#1161632
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Direct Express - My dad didn't get his ssa money

Always has his deposit same every month. Nothing for December. Called customer service more than once. No help there. Where's his money?
1.0
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Direct Express Customer Care
#1160711
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