Product: Direct Express Customer Care Clear all filters (39 of 39 reviews match)
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You call and you have to put in your last 4 didgets of your card.Then your card number. Then your SS number. Then you get an automated person. You are never given the option to speak to a manager or a real person, who will give you the answers you want. You get threw...
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Direct Express Customer Care
#1118669
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I'm missing $600 from an unauthorized transfer and frustrated because I can't get an answer from them I am making an appointment tomorrow with my local SS office to change to another type of direct deposit and maybe find out where my money went. Two thumbs down for Direct Express...
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2.3
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Direct Express Customer Care
#1112235
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My daughter and my disability money was stolen off my Direct Express Card by my roommate Henry Williams while I was hospitalized at Aspire health partners. I called my card before I went inside that he took advantage of me and use all of my money leaving me without any...
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Anonymous
Mrs. Gee

If you ever have a fraudulent charge please follow these steps. Cancel your card with direct express. Then write them a letter explaining the charges...date of fraud...amount....

1.0
Product
Direct Express Customer Care
#1096481
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Direct Express - Customer service calls

#1092688
2.4
Details
I have on several occasions tried to contact customer service representatives and got a recording stating they were experiencing heavy call volumnes and was told to go online or call later. Then the call was terminated. Wow! Maybe they should hire more service operators. This has happened on more then one occasions!
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Diversity of Products or Services
Product or Service Quality
Reliability
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Value for money
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Direct Express - Calling about my call i been trying get with someone for two days please call asap 2054841751

#1068555
Cant get anyone please call me 20548451751
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Direct Express Customer Care Review

#977559
Direct express customer service staff are the rudest people I have ever had to deal with. Nasty, nasty. Down right mean. I stopped using this card. The people you have to deal with are seem to go out of their way to be difficult and nasty. Ronda
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Direct Express Customer Care Review

#933172
Hi i waa done unfairly by direct ecpress i aent a fraud letter back they went amd twisted my words aroumd and i lost all my money and i will NOT recommend this app to no one i will go a little higher
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My money was taken. I can't get level 2 to help me
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Anonymous
Sandrenia Davis

It's such an shame that we are victims because our money was stolen. Yet we have to go thru so much just to talk to someone in the level 2 department that they are rude an...

1.0
Direct Express Prince Frederick, Maryland
Product
Direct Express Customer Care
#1086394
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My brother passed away 2 years ago, and filed all the paperwork to Direct Express, with NO contact whatsoever! Finally called Social Security, they said money was returned June of 2017! I have not received anything from them at all!! Called customer service, gave me...
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Anonymous
KDJ

My mother passed a year ago and Inam currently in the same situation. I've submitted all of he appropriate paperwork and still...nothing. DE doesn't have a direct line to thei...

1.0
Product
Direct Express Customer Care
I didn't like
  • Customer service was dreadful
#1082905
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My card was stolen and I was told I would get a refund in about 14-30 days.I called to make sure they received my claim,yet I could never get through to their level 2 team which were the only ones who could tell me anything about the dispute yet for 7days 10-15...
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1.0
Product
Direct Express Customer Care
#1073110
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Upon calling local SSA, I was rudely told either get a "bank" or deal with Direct Express. I reported the mounting cases of fraudulent debits with Direct Express and their unmitigated refusal to honor reimbursement. I asked if I could have direct deposit to a...
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Anonymous
Anonymous

Direct Express just took my entire SSI and I can't get anyone on the phone.

Anonymous
Anonymous

Get an account at your local credit union, or suffer the consequences, your choice.

1.0
Product
Direct Express Customer Care
#1046144
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As pretty much everyone has stated here, dealing with Direct Express is like dealing with robots reading a script from a computer screen. I made a purchase for an event in Tn. All I received from the promoter is a acknowledgement of what I paid for via Email. The event...
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Anonymous
Madas***17

I've even reported Direct Express business tactics to the FBI for Internet fraud and haven't heard from direct Express about the $257.00 that was defrauded from my account fro...

Anonymous
DirectFriend

Did you ever receive the paperwork that Direct Express sends you? That's the paperwork they're asking about, not the refund paperwork from the company you made the purchase wi...

1.6
Product
Direct Express Customer Care
I didn't like
  • Way they talk to you on the phone
  • All of the above
  • Customer service
#1041334
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What to do if Direct Express refuses to help you... The next step
What to do if Direct Express refuses to help you... The next step
I am writing a review for Direct Express prepaid debit for Government Benefits. I had read hundreds of dissatisfied consumers. I had unauthorized activity on my card, my claim was denied. I provided a Notarized statement, police report, proof where I was when the...
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Anonymous
Melinda knight

There supposed to refund my money back on my card how long will that take need it back ASAP

Anonymous
Madas***17

I even tried to file complaint with BBB in Austin. When I got to pg.3, the site kept sending me back to page 2. All info was filled in so why was page misdirecting me?

1.0
Product
Direct Express Customer Care
I didn't like
  • Fraud claims
  • Hundreds of complaints
#1025571
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I had my money stole by a family member and made a complaint with them the took long to send my papers so i couldnt get my money in 10 days then they took another 40 days and denied me my money saying i gave my pin its diabled people who cant walk we have nurse and...
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1.0
Product
Direct Express Customer Care
#1003952
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