Product: Direct Express Customer Care Clear all filters (119 of 119 reviews match)
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1.0
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Update by user Oct 07

Ok so shortly after I posted this & linked it to twitter. Direct express FINALLY picked up the Phone, after 2 HOURS of HOLDING. To find out, that My card was frozen due to some ATM that I had tried to get money from, that was an Out of Network ATM - only I did not know...

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1 comment
Anonymous
#1758617

As soon as I get my new card and withdraw my funds im closing my direct express card they are horrible!! Took me 2 days and 2 hours to talk to someone! Not counting the other hrs I was on hold.PLEASE PEOPLE IF U CAN GET A BANK ACCOUNT PLEASE DO SO CAUSE DIRECT EXPRESS DOES NOT CARE ABOUT ANY OF US!

Review
#1673791 Review #1673791 is a subjective opinion of poster.
Service
Direct Express Customer Care
Cons
  • Extremely slow and non responsive customer service
Reason of review
Access/ activation issues
Loss
$245
Preferred solution
Full refund
Tags
  • No Customer Service Avalible

Direct Express - Need to speak to someone about fraud

1.0
Details
Direct Express - Need to speak to someone about fraud
I have been trying to reach directexpress customer service for 3 days now. This is the 3rd time I have had issues but this time my account is frozen and I don't know why and can't reach directexpress at all in the meantime I can't even access my account or get ANY HELP AT ALL. I'm 63 disabled VIOLATED and HELPLESS!!!!!!!
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Review
#1672597 Review #1672597 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • No pros
Cons
  • Abuse of customers by fraud department
Reason of review
Poor customer service
Loss
$761
Preferred solution
Full refund
Tags
  • No Customer Service Available
  • Violated And Helpless

Direct Express - Replace my card

1.0
Details
they have *** response when you call. cant get a ice person. been trying all week. going to cancel the service
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1 comment
RealEmu739
#1757858

I can't reach them at all they have ALL my money

Review
#1671616 Review #1671616 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • Debit card
Cons
  • Not able to reach a person to talsk to
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Direct Express - Stop a pending transaction

5.0
Details
How can I stop a pending transaction to not go through that I did not give authority to.
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Review
#1671119 Review #1671119 is a subjective opinion of poster.
Service
Direct Express Customer Care
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund

Direct Express in Pinellas Park, Florida - Activate new card

1.0
Details
My new card is not working needs to be activated
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Review
#1670921 Review #1670921 is a subjective opinion of poster.
Service
Direct Express Customer Care
Reason of review
Access/ activation issues

Direct Express - Didnt get my card in mail

1.0
Details
My card was issued out on 6th of sept i still havnt got my card in the mail
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Review
#1670675 Review #1670675 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • Need a new cardnt back to me
Cons
  • Get in touch with customer service
Reason of review
Problem with delivery
Tags
  • Update

Direct Express - Fraud on my account

1.0
Details
I also had fraud on my account & filed a police report. Direct Express refused to reimburse me. I became homeless. They are just as bad as the thieves who stole my $1400.
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Review
#1654209 Review #1654209 is a subjective opinion of poster.
Service
Direct Express Customer Care
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Full refund

Direct Express - Card stolen & funds used

Why want any one contact me about my stolen card
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Review
#1649885 Review #1649885 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • New card would help
  • New card
Cons
  • Lack of service
Reason of review
Poor customer service
Preferred solution
Stolen caard

Direct Express in Silver Spring, Maryland - I was trying to contact u for two months to get a new card had a big head ache

1.0
Details
No where to go by phone no help don’t like your service
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Review
#1649773 Review #1649773 is a subjective opinion of poster.
Service
Direct Express Customer Care
Pros
  • I would like to recoup my money
Cons
  • Poor
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Full refund
Tags
  • Denial

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express - Their Customer Service is beyond bad.

1.0
Details
I had a order on Amazon for product that would not be capable of fullfilling my needs. I canceled it on 9/3 /2019. It was listed as pending cash purchase. I called amazon , they gave me a code saying it had been released. I called Direct Express today after waiting a hour to speak to a REP. She was very rude and condescending. She said they had to wait 5 days not 2 days like Amazon said. She said thats the way it is with credit cards.I told her I have a Direct Express cards for 20 years . She did not care , and said I was being unreasonable. It is my money and I need it back , not sitting in Direct Express Coffers.
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Review
#1646196 Review #1646196 is a subjective opinion of poster.
Service
Direct Express Customer Care
Cons
  • I need my money
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund