Product: Direct Express Customer Care Clear all filters (48 of 48 reviews match)
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I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order...
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Anonymous
Actuallycyndi

I was given the fax # by a very nice customer service representative.I calledto double check and was told they don’t “usually handle disputes from the fax #” and I should al...

Anonymous
George

Hi. My husband had his Direct express hacked on the 3rd of February. We were passed around for several hours in the phone. They at customer service at direct express said they...

1.0
Product
Direct Express Customer Care
I didn't like
  • Lack of transparency
  • Violation of fdic consumer protection law 6500
  • Abuse of customers by fraud department
#1183764
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after all of my initial story, I firmly believe that Direct Express has a mole. When the caller that called in to obtain my account balance sparked the temporary restriction on my account, how could the same number phone in on 1/23 and file a lost card shut down my...
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3.7
Product
Direct Express Customer Care
I liked
  • No charges monthly and convenient
I didn't like
  • Not enough employees and does not prompt customer service
  • Customer service
  • Management
#1181929
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Anytime I try to contact Direct Express, they route you thru a menu system that does not allow you to speak to a person. Terrible service! I am contacting the Treasury so they are aware. U.S. Treasury Electronic Payment Solution Center (877) 874-6347...
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1.0
Product
Direct Express Customer Care
I didn't like
  • No representative can speak to me
#1171137
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I tried many times, more than 8 times in a roll to get a representative.It will not give options to a representative !! Can't even get another phone number to call these people !! I even called back to where you apply. They say they don't have higher up staff. Can't...
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Direct Express Customer Care
#1162925
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Direct Express - TERRIBLE

A client of mine lost wallet. Been trying to reach someone on phone for three days. No response. No person answers. Get out on hold and then it hangs up. Tried three times just today and on third try it automatically hung up right away. Now his wallet is out there with this card his license and all his other stuff. Can’t reach anyone to get resolved.
1.0
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Additional Fees
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Diversity of Products or Services
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Product or Service Quality
Reliability
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Value for money
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Direct Express Customer Care
#1161632
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Direct Express - My dad didn't get his ssa money

Always has his deposit same every month. Nothing for December. Called customer service more than once. No help there. Where's his money?
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Direct Express Customer Care
#1160711
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Ive been trying to get in contact with customer service about getting a new replacement card for the past three days.I haven't had any luck getting ahold of anyone. I get placed on hold everytime while wait for a customer service specialist. I'll be on hold for 45mins...
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Direct Express Customer Care
#1142531
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00 purchase was made Which i have No Knowledge Of at all so ive tried to Contact Direct Express and the first person to answer HUNG UP AND WAS VERY RUDE then i keep calling back to get thru the DAMN machine just to be hung up again on something's going on I don't know...
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2.3
Product
Direct Express Customer Care
#1141953
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Direct Express - They keep hanging up before I get to talk to customer servic

It's been like that since 7 o'clock our time up until a minute ago. My card needs to get in blocked because of this problem that wasn't done by me it's costing me to be evicted and my bills being two months late.
Product
Direct Express Customer Care
#1140554
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You call and you have to put in your last 4 didgets of your card.Then your card number. Then your SS number. Then you get an automated person. You are never given the option to speak to a manager or a real person, who will give you the answers you want. You get threw...
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Product
Direct Express Customer Care
#1118669
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