Product: Direct Express Customer Care Clear all filters (51 of 51 reviews match)
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Direct Express - FML...I GIVE UP

I'm crying and have no hope. I'm a 6'4" big man, and their customer service line had reduced me to bring screaming and shaking. Idk what to do. They suspended my card, sent it to wrong address and then told me they could do money Gram for my funds. But y continually keep having up on my after transferring to the moneygram Dept. Not asking for help. {{redacted}}
2.0
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Direct Express Customer Care
#1201541
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Some kid hacked my sons Play Station account and got my Direct express (or should I say Direct access) card info. and in 6 hours he banged me for $284.00. He bought several games and game packs that he downloaded. When I saw this I almost snatched my son up but he...
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Anonymous
Kevin

You botched the complaint process by failing to utilize the primary tool of successful griping : the written word transmitted via Certified Mail return receipt requested.-quot...

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Direct Express Customer Care
#1197747
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I called Direct Express immediately and gave them notice of the intrusion. Direct Express has allowed a provisional purchase, made on December 9, 2017, to be paid to the fraudsters on December 22, 2017. I had to resort to contacting the Better Business Bureau in order...
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Anonymous
Jo68

I'm with ya need more info here's email belle16507@gmail.com

Anonymous
Actuallycyndi

I was given the fax # by a very nice customer service representative.I calledto double check and was told they don’t “usually handle disputes from the fax #” and I should al...

1.0
Product
Direct Express Customer Care
I didn't like
  • Abuse of customers by fraud department
  • Lack of transparency
  • Violation of fdic consumer protection law 6500
#1183764
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after all of my initial story, I firmly believe that Direct Express has a mole. When the caller that called in to obtain my account balance sparked the temporary restriction on my account, how could the same number phone in on 1/23 and file a lost card shut down my...
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Anonymous
Anonymous

I did receive my 60.00, however my identity was still compromised.

3.7
Product
Direct Express Customer Care
I liked
  • No charges monthly and convenient
I didn't like
  • Not enough employees and does not prompt customer service
  • Management
  • Customer service
#1181929
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Anytime I try to contact Direct Express, they route you thru a menu system that does not allow you to speak to a person. Terrible service! I am contacting the Treasury so they are aware. U.S. Treasury Electronic Payment Solution Center (877) 874-6347...
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1.0
Product
Direct Express Customer Care
I didn't like
  • No representative can speak to me
#1171137
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I tried many times, more than 8 times in a roll to get a representative.It will not give options to a representative !! Can't even get another phone number to call these people !! I even called back to where you apply. They say they don't have higher up staff. Can't...
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Direct Express Customer Care
#1162925
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Direct Express - TERRIBLE

A client of mine lost wallet. Been trying to reach someone on phone for three days. No response. No person answers. Get out on hold and then it hangs up. Tried three times just today and on third try it automatically hung up right away. Now his wallet is out there with this card his license and all his other stuff. Can’t reach anyone to get resolved.
1.0
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Diversity of Products or Services
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Product or Service Quality
Reliability
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Value for money
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Product
Direct Express Customer Care
#1161632
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Direct Express - My dad didn't get his ssa money

Always has his deposit same every month. Nothing for December. Called customer service more than once. No help there. Where's his money?
1.0
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Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
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Product
Direct Express Customer Care
#1160711
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Ive been trying to get in contact with customer service about getting a new replacement card for the past three days.I haven't had any luck getting ahold of anyone. I get placed on hold everytime while wait for a customer service specialist. I'll be on hold for 45mins...
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Direct Express Customer Care
#1142531
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00 purchase was made Which i have No Knowledge Of at all so ive tried to Contact Direct Express and the first person to answer HUNG UP AND WAS VERY RUDE then i keep calling back to get thru the DAMN machine just to be hung up again on something's going on I don't know...
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2.3
Product
Direct Express Customer Care
#1141953
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