Product: Direct Express Customer Care Clear all filters (101 of 101 reviews match)
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Direct Express - Tracking number

1.0
Details
I have been hung up on 3x today after being on hold for 1 hr and 30 min
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Author
Service
Direct Express Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1582859 is a subjective opinion of poster.
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Direct Express - FED UP

After ordering a replacement card, the issuer never gave me my tracking number! ~PEEVED OFF
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Author
Service
Direct Express Customer Care
Reason of review
Order processing issue
Loss
$18
Preferred solution
Full refund
Review #1575895 is a subjective opinion of poster.
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Direct Express - Money transfer

I want to do money transfer
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Author
Service
Direct Express Customer Care
Pros
  • Worked great until now
Cons
  • Cannot speak to agent
Reason of review
Money transfer to
Preferred solution
Do money transfer
Review #1574552 is a subjective opinion of poster.
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Direct Express - Fraud

1.0
Details
Worst customer service filed a dispute they said my money was deposited back on my card and it wasn’t have been calling everyday for 2 weeks still no heyor they are down for technical difficulties just a bunch of lies
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Author
Service
Direct Express Customer Care
Cons
  • Abuse of customers by fraud department
  • Cutomer service
  • Fraud dept
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1568165 is a subjective opinion of poster.
0 comments

Direct Express - Incompetence

1.3
Details
You can call 25 times a day and you will never get through. This is the worst bank for customer service avoid it at all costs.
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Author
Service
Direct Express Customer Care
Review #1564037 is a subjective opinion of poster.
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Direct Express - I need to know where is my new card at

1.6
Details
358 east san ysidro Blvd San ysidro CA 92173
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Author
Service
Direct Express Customer Care
Review #1563556 is a subjective opinion of poster.
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Direct Express - Im calling you guys office over and over for my tracking number

Im looking to get my tracking number to see what time my card is getting to my house thank you
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Author
Service
Direct Express Customer Care
Review #1558509 is a subjective opinion of poster.
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Direct Express - Cause my money was lost on my card .

1.0
Details
I called you told you lost my card you gave me a new card but you're still putting half my money on the other old card that no longer exist
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Author
Service
Direct Express Customer Care
Review #1551875 is a subjective opinion of poster.
2 comments
Major abuse towards direct express customers! Direct express hires very uneducated and trailer trash style employees who laugh and are rude to the disabled. Many of the employees have been in jail and have no phone skills , disconnecting customers who they don't want...
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Anonymous
#1697251

The company that hired employees for direct express cannot hire criminals as for the trailer trash remark since when does someone biographical location account to someones beh...

Author
Service
Direct Express Customer Care
Reason of review
Poor customer service
Review #1543821 is a subjective opinion of poster.
0 comments

Direct Express - My name is Anne Hutchison yall did not send me my tracking number

My name is Anne Hutchison yall did not send my tracking number
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Author
Service
Direct Express Customer Care
Reason of review
Order processing issue
Review #1525880 is a subjective opinion of poster.