I have actually had decent financial dealings with Direct Express/ Comerica Bank. I will however add that getting in touch with customer service was a challenge.
Once I did, they were helpful.
I didnt recieve my new card within the time proximity told to me, but as long as you stay on top of things like that they are pretty helpful. Would have rather gotten my card much sooner, awful close to the expiration date.
Review about: Direct Express Customer Care.