Product: Direct Express Debit Card Clear all filters (139 of 139 reviews match)
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Direct Express - An employee used my information to change my address

1.3
Details
An employee used my information to change my address, cancel my card and send a new card to a different address 4 times. Then Directexpress charged me every time they sent out a new card totaling $62. I called, each time, to correct the problem and even I could not change my address because it has to be done through U.S. Social Security and yet it was changed by DirectExpress and never changed at Social Security. Clearly an inside job. Most of the first people to answer their phones cannot understand the problems or know anything about how to fix them.
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Author
Product
Direct Express Debit Card
Cons
  • All
Reason of review
Internal Fraud
Loss
$10000
Preferred solution
Full refund
Review #1588934 is a subjective opinion of poster.
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2.0
Details
The month of June a food delivery service app...Menulog, located in Australia...thought I am such a nice person to have food delivered to someone 17 TIMES which amounted to over $250 in charges. Ok, it’s obvious that it wasn’t me. Don’t you think DE would have flagged...
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Author
Product
Direct Express Debit Card
Pros
  • At first they were on the ball
  • Most of the time no problems
  • When i first got it worked great
Cons
  • Didnt care i had no food until paid back
  • Being in financial distress because of direct express
Reason of review
My account was robbed
Loss
$500
Preferred solution
Full refund
Review #1587602 is a subjective opinion of poster.
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Direct Express - Not good

1.0
Details
I lost my card so they sent me another one.on the 10th day i called them and they said they would send me another one.got the first one the next day and tried to activate it and they told me the card was canceled and my new one had been expedited 2 day.this was friday and said it would be here tuesday.its not in my mailbox and i was charged $14.95 and $4.50 for a new card.you SUCK.if anybody knows of a different place to get my money thru please let me know.
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Author
Product
Direct Express Debit Card
Pros
  • Most of the time no problems
Cons
  • Horrible service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Review #1582362 is a subjective opinion of poster.
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Direct Express - Expidited card

My direct express card suppose to have been here
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Author
Product
Direct Express Debit Card
Pros
  • Worked great until now
Reason of review
Problem with delivery
Preferred solution
Price reduction
Review #1577770 is a subjective opinion of poster.
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Direct Express - Pissed off

I lost my card 3days ago this morning my card was in front of my house on steps thàts wen I called the card and found out there had been money taken off with out permission
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Author
Product
Direct Express Debit Card
Reason of review
Poor customer service
Loss
$600
Review #1575761 is a subjective opinion of poster.
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Direct Express - I’m trying to track my card

I’m trying to track my card
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Product
Direct Express Debit Card
Review #1574752 is a subjective opinion of poster.
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Direct Express - No Card No Tracking Info

I’ve Been Looking For My Card For 5 Days It Was Sent Out On The 26th Today Is The 1st & Still no Card I Need My Money NOW!
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Author
Product
Direct Express Debit Card
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Review #1573582 is a subjective opinion of poster.
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Someone stole 116.00 dollars off my direct Express card

1.0
Details
Well I went to a store and used my card and then to a ready teller but when I got to Walmart my money was gone
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Author
Product
Direct Express Debit Card
Review #1548895 is a subjective opinion of poster.
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Direct Express - Liars & theives

1.0
Details
My,experience with direct express fraud services..has been horrific.They,are liars & theives.Stay,away from this company.My,card was hacked several times...they did a fake investigation..send a letter saying they found no fraud.Madness!,they need to be shut down.
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Product
Direct Express Debit Card
Review #1543398 is a subjective opinion of poster.
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Reported direct express

1.0
Details
Reported this company to the ssa inspector general for fraud and theft which is the employees and management stealing from the people the theft isnt hackers its coming from the inside and this company needs to be shut down and prisioned for their crimes against people
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Author
Product
Direct Express Debit Card
Review #1538902 is a subjective opinion of poster.