Product: Direct Express Debit Card Clear all filters (75 of 75 reviews match)
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Please alert anyone that you know receiving disability benefits through Direct Express to take necessary precautions so that it doesn't happen to them. I'm going to abbreviate the story. Approx. 2 weeks ago, on 1/18/2018 I called and was checking my balance on my card...
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Anonymous
Anonymous

From checking around it seems that many people have all of a sudden had their social security number compromised in order to commit this fraud. Well it seems that their may be...

2.8
Product
Direct Express Debit Card
I didn't like
  • Constant wait and no security measures to prevent the fraud
#1177361
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Two weeks ago I called to get my balance and the automated system said that my pin wasn't associated with my card and asked me to change my pin.After 6 years? This is weird so I did. The next day I called again and said that my pin wasn't associated with my card and...
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Anonymous
Anonymous

I strongly suggest that either have the government deposit the money into your personal bank account or if unable to do this; call them and tell them that you want security qu...

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Direct Express Debit Card
#1175246
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Direct Express - Card deactivated without notice

They deactivated my card for suspicious activity. They Never called sent a letter or email. The suspicious activity was i changed my pin at 2 am. Now they are charging me 14 for a new card to get here in 2 days. Until then i have no money. Oh they can send my money to moneygram if i pay 8. *** you direct express
1.2
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Additional Fees
Customer service
Diversity of Products or Services
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Product or Service Quality
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Value for money
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Product
Direct Express Debit Card
#1175233
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Direct Express - It is horrible!

I have been trying to speak to a real person for four hours. My card was comprised and my whole check is gone. I hate Direct Express!
Product
Direct Express Debit Card
#1170289
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2 separate times my card has been declined due to incorrect billing address.I have plenty of money in the account but am unable to access it. I have repeatedly called customer support. The automated help line has nothing related to the problem and the system always...
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2.0
Product
Direct Express Debit Card
I didn't like
  • Customer service
  • Lack of service
#1170272
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Direct Express - Horrible

On the 3rd my husband used cared one time then we could not use at all our rent is due we got kids and when u call they saying all lines busy this is ridiculous
2.0
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Value for money
Product
Direct Express Debit Card
#1161973
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Since none of our information was matching up cause they changed everything including the address we couldn’t even get a hold of direct express customer service for about a half hour trying to punch in random numbers. We kept getting disconnected until finally we got...
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1.0
Product
Direct Express Debit Card
#1161629
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Direct Express - Horrible Customer Service

Had problem accessing my account this morning, have tried calling customer service all day, keep getting a recording that I need to call back later. Finally reached someone and she hung up on me! Card compromised and cant get money or help!!!!!
Product
Direct Express Debit Card
#1140614
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Direct Express - Y'all went in my Cadillac took $106 hundred $5 $53 and $56 f

I placed the order on December 1st at Walmart my first order came to $40.78 the second order came to $ $17.93 I looked at my bank statement y'all took $106 or $105 of $53 $ I've been trying to contact you but I can't get through that's my rent money I took $320 out that my money so when are we all going to give it back
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Direct Express Debit Card
#1140387
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Direct Express - They allow people to *** into your card information

With this debit card there is no protection against any type of theft. Remember to use at your own risk! Keep all records of transactions made each month and note any strange transaction that has taken place. Also I would suggest withdrawal of all funds each month as soon as funds are available for this card.
Product
Direct Express Debit Card
#1124798
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