Product: Direct Express Debit Card Clear all filters (184 of 184 reviews match)
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1.0
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Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind
Direct Express - Liars and a fraud card company do not trust this company they will steal you blind

Update by user Oct 08

guess we cant reply to pissed consumer email got this so post everything here also when is my video going to be posted that you did on me. my email came back as Address not foundYour message wasn't delivered to noreply@pissedconsumer.com because the address couldn't be...

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1 comment
merow9657
#1749688

You will never see it this Direct Express is a thief stole $350.00 from me 3 months ago as the cops found out they are in on theses scams.SHUT DIRECT EXPRESS DOWN A FRAUD COMPANY THAT'S NOT A BANK.oH YEA THEY WILL REMOVE YOUR POST FROM HERE AS THEY DID MINE AND A LOT OTHERS THEY DONT WANT PEOPLE TO KNOW HAT THEY ARE THIEVES AND CAN NOT BE TRUSTED.BASTARDS THEY ARE TO STEAL FROM ME A CANCER AND DISABLE....Sheriff told me to sue Direct Express so i sue its going to be millions not hundreds since they made my health worse.Direct Express is a FRAUD and your dam right i am mad cause theses thieves are gettig away with it and theses sites we post on dont do a thing for us.

Review
#1644638 Review #1644638 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Money was stolen and they closed my case
Cons
  • Being in financial distress because of direct express
Reason of review
Problems with payment
Loss
$175
Preferred solution
Full refund
Tags
  • Scam
1.7
Details
Someone stole almost 900 dollars out of my account to purcase an iPhone. The person had it shipped to my home address with my name on it! I returned it right away, to the store in the return address. I reported it to Direct Express. The credited my account the funds in...
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4 comments
Anonymous
#1744712

Please send me an email at scotts@oig.treas.gov and I will request the BFS and DE to review.

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Review
#1641972 Review #1641972 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Card is convenient to use at any retailer or atm
Cons
  • Terrible phone system
Reason of review
Poor customer service
Loss
$881
Preferred solution
Reopen the claim and contact Virgin Mobile's finance department and verify the funds have been returned so that they can process the refund on my behalf
Tags
  • Customer Service Was Dreadful

Direct Express - Took 400 of my account for no reason

1.3
Details
Direct Express - Took 400 of my account for no reason
Got charge for something I did not purchase
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Review
#1668659 Review #1668659 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Charges 13 dollars for 2day delievery 4 days still no card
  • I would like to recoup my money
Cons
  • Inflexible internal rules need own statements for the past year
  • Not enough employees and does not prompt customer service
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund
Tags
  • Direct Express Fraud
  • Direct Express Scam
Resolved
1.0
Details

Update by user Aug 22

It was not resolved they refuse to resolve the issue

Update by user Aug 22

They get a big fat ZERO BEAWARE I WAS SCAMMED AND THEY REFUSED TO HELP GET MY MONEY BACK

Original review posted by user Aug 22

Some one made charges online using my card without a pin # and I called and talked to the fraudulent dept. I also talked with...
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Review
#1632409 Review #1632409 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • Convienance of the card
  • When i first got it worked great
Cons
  • Fraud dept
  • Fraud claims
  • All
Reason of review
Direct Express refused to help me get my money back after fraudulent charges and they did not investigate even with proof they denied me help and hung up in my face. They are rude and liars and make false assumption and refuse to help me get my money back
Loss
$400
Preferred solution
I want them to invrlestigate or I will file charges against them and will report them to the fraud decision of Social security and Better Business Bureau and I will write my local Congressman and alderman. I will get justice if I have to get a lawyer.
Tags
  • disputes
  • Scam
  • Direct Express Scam
  • Customer Service Was Dreadful

Direct Express - No card has arrived an Inga them take 17.50 for a expedite fee. I'm very upset.

3.0
Details
I have no cars deliverd and I had them take 17.50 for a expedite fee. I need my money returned to me because there is no card.
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Review
#1671195 Review #1671195 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Problem with delivery
Preferred solution
Full refund
1.0
Details
On July 28, 2019 I discovered 50+ transactions in a total of $429.00 on my statement with a three week period. None of which were authorized by myself, the card holder. I immediately notified Direct Express and demanded an investigation while disputing these charges....
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Review
#1675435 Review #1675435 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • No pros
Cons
  • No protection of funds
  • Extremely slow and non responsive customer service
  • Get in touch with customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$429
Preferred solution
Full refund
Tags
  • Direct Express Scam
  • Illegally Withholding Funds
  • Get Rid Of Direct Express

Direct Express - This has to be the worst company I have ever dealt with

1.0
Details
I have been trying to get a card since July. Now that it finally arrived I can't get anyone on the phone because they spelt my name wrong on the card that I have waived 6 months to get.. I am not at all happy with them at all
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Review
#1665134 Review #1665134 is a subjective opinion of poster.
Product
Direct Express Debit Card
Cons
  • Customer service impossible to get in touch with
  • Customer service no good at all
Tags
  • bad service
1.0
Details
If I could shut this company down--I would. They deserve -10 stars. They are TERRIBLE. This company allowed fraud on my card and numerous calls to this company did nothing. The stories of others is out there with the same issues. They are impossible to reach and if you...
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Review
#1654192 Review #1654192 is a subjective opinion of poster.
Product
Direct Express Debit Card
Cons
  • Allow fraud and scammers to steal from the poor
  • Cant access
  • Abuse of customers by fraud department
Reason of review
SCAMMED OUT OF MONEY BY NON-EXISTANT COMPANY/WEBSITE
Loss
$123
Preferred solution
Full refund
Tags
  • Denial
  • Direct Express Ssi
  • Customer Service Was Dreadful

Direct Express - Criminal fraud

1.0
Details
"Someone" stole all my Social Security benefits off my Direct Express card. I got all over the internet and found out this an epidemic, even though they were investigated by Congress last year and D.E.'s bank (Comerica) C.E.O. Ralph Babb said there were "a few hundred complaints" and they had "all been made whole". Social Security funds are being DRAINED through this Direct Express scam, and I would like to know if there's a connection between this lying C.E.O. and some of our lying government officials. Incidently, Comerica hired an off-shore company to handle "customer service" for D.E. cardholders. It's almost impossible to talk to an actual person or get any information since they have none. GET A DIFFERENT DEBIT CARD FOR YOUR BENEFITS AND CALL YOUR CONGRESSPERSON ABOUT THIS UNCONSCIONABLE CRIMINAL BEHAVIOR.
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1 comment
merow9657
#1749685

You will never see it this Direct Express is a thief stole $350.00 from me 3 months ago as the cops found out they are in on theses scams.SHUT DIRECT EXPRESS DOWN A FRAUD COMPANY THAT'S NOT A BANK.oH YEA THEY WILL REMOVE YOUR POST FROM HERE AS THEY DID MINE AND A LOT OTHERS THEY DONT WANT PEOPLE TO KNOW HAT THEY ARE THIEVES AND CAN NOT BE TRUSTED.BASTARDS THEY ARE TO STEAL FROM ME A CANCER AND DISABLE

Review
#1650428 Review #1650428 is a subjective opinion of poster.
Product
Direct Express Debit Card
Cons
  • Steal money from the poor
  • Elderly and the disabled
  • Fraud on my account and no refund
Reason of review
Poor customer service
Loss
$1600
Preferred solution
criminal investigation
Tags
  • Illegally Withholding Funds

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express - Not good

3.0
Details
Last time they delivery my card to the wrong house
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Review
#1670591 Review #1670591 is a subjective opinion of poster.
Product
Direct Express Debit Card