I had $543.00 drained from my Direct express account and have tried for two days non stop to try and file a claim with their dispute dept. only to hear "we have a high call volume, please try again" or to be hung up on.
I have a limited amount of resources and they let my acount be completely drained and there is no way to file a complaint! They show lack of interest or compassion and no concern, and I really need what little money I have!
I have HIV/AIDS and PTSD, OCD, and I am Bi-Polar and i can really do without the stress of not knowing if I'll have money when I wake up to get me through the month. Can someone please help?, because I feel like I'm drowning.
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Poor customer service.
Monetary Loss: $543.
Preferred solution: Full refund.