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I had $543.00 drained from my Direct express account and have tried for two days non stop to try and file a claim with their dispute dept. only to hear "we have a high call volume, please try again" or to be hung up on.

I have a limited amount of resources and they let my acount be completely drained and there is no way to file a complaint! They show lack of interest or compassion and no concern, and I really need what little money I have!

I have HIV/AIDS and PTSD, OCD, and I am Bi-Polar and i can really do without the stress of not knowing if I'll have money when I wake up to get me through the month. Can someone please help?, because I feel like I'm drowning.

Product or Service Mentioned: Direct Express Debit Card.

Reason of review: Poor customer service.

Monetary Loss: $543.

Preferred solution: Full refund.

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Hopefully you have got a hold of the proper department by now. In the future do know that all banks/pre-paid card's CSA lines will always be flooded during the beginning of the month (or what they like to call disbursement).

Trying to get a hold of them is extremely difficult due to the amount of people calling. All companies try to staff as many people as possible during this time...but it is typically never enough to deal with every single solution. Please seek the PO BOX on Direct Express's website to consider sending in your own written summary of what happened to you. Be as specific as possible!

Include your name, case number (if available), DOB, Address; anything that would help them pull up your account. It is possible to begin a dispute once they receive the information before you even speak with a representative!

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