As pretty much everyone has stated here, dealing with Direct Express is like dealing with robots reading a script from a computer screen. I made a purchase for an event in Tn.
All I received from the promoter is a acknowledgement of what I paid for via Email. The event venue cut ties with the promoter for non payment of contract. Promoter stated on his web sight anyone not satisfied with change could apply for refund, and new venue (promised later that month, no venue named as of today May 1, 2017) which I did. After waiting a month, and not receiving a refund, I returned to sight to find "no refund policy" now in place.
No answer at phone listed, and no return of Email to sight. Sight is now no longer on line. I filed a dispute claim with Direct Express, was mailed and filled out twice, (because Direct Express claims they did not receive first one) this all took place in early Feb. original dispute was in Jan.
2017. I received a denial of dispute on April 31, 2017. On May 1 a call to Direct Express was placed, And I was told it was because I didn't have any documentation attached, after explaining to the robot, that this is part of the claim, because after the Email receipt, no other documentation was sent by promoter. New web sight of promoter has no way to contact them, old phone is disconnected, and after complaining on Face Book sight, I have been banned from posting on sight.
The robot posted the same sentence as first go around.
I asked to speak to someone in investigations, and was told "they do not take calls" I asked that they call me, and was told a internal memo will be sent, but no guarantee of a call back. It has been a nightmare, as if Direct Express is working with the crooked promoter of the event in question, and the customer is between a rock and a hard place, with no way to a resolution
Product or Service Mentioned: Direct Express Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $988.
Preferred solution: Full refund.
I didn't like: Customer service, Way they talk to you on the phone, All of the above, Hundreds of complaints.