Update by user Apr 23, 2017
Called Direct Express today, Apr. 22.
The agent now tells me they got my fraud complaint paperwork, but it's under review. I asked why am I being treated like the person at fault. Being an FDIC facility, supposedly, why hasn't my account been reimbursed? It was like the agent was reading from a script.
My complaint is under review and they have no idea if I will get any money back.
Really? I'm filing a complaint with FDIC on Monday.
Original review posted by user Apr 23, 2017
A person from Hong Kong accessed my Direct Express card and made three withdrawals within a five day period. I found out when on the 6th of April I attempted to pay my auto insurance and my card was rejected.
I immediately called Direct Express, after multiple run around I was finally connected to a live person. My account was pulled up and they said a person in Hong Kong had debited my account for 127.00 on Apr. 2, twice again on April 6 for 77.00 and 25.00 or so dollars. For allegedly coffee products.
I don't drink coffee. Direct Express said they would send a "packet" for me to fill out and I had to get it back to them within 10 business days in order to get any money back. It took them 6 days to mail the packet to me. I mailed it back the same day, and when I called 5 days later, they stated they didn't get the packet.
Sounds like a ripoff or scam on their part. They claim to be an FDIC protected banking facility, then my stolen funds should have been immediately replaced and if the investigation proved it was my fault, then recoup from me. My Visa experienced a theft problem and my funds were immediately replaced that day.
Direct Express doesn't intend on replacing anything in my opinion. I will look into replacing where my disability funds are deposited, real soon.
Reason of review: Return, Exchange or Cancellation Policy.