On or before January 28, 2016, Direct Express issued someone in Miami, FL a debit card using my information. The ONLY way to do that is someone would have to know my SSN, birthdate AND pin number.
Something smells fishy and it ain't me!! How could they do that knowing I live in GA!! So, today 2/3/16 my disability check, $851.00 was withdrawn from my account from an ATM in Midtown Miami. I've lived in GA all my life.
When I finally talked to someone at Direct Express, they told me it would take 45-90 for a dispute to be granted. REALLY??? I'm on disability for a reason. SSA was no help.
The nasty rep I spoke told me once SSA releases funds to Direct Express, it's out of their hands. That BS!! If you contract Direct Express, they should be governed in some way by the SSA!! Don't *** on me and tell me it's rain; I know the difference.
With all the complaints I've read on here, something needs to be done about Direct Express. I sent emails to the U.S.
Department of Treasury and The White House. This is ridiculous.
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Debit card was issued to someone using my personal information..
Monetary Loss: $851.
Preferred solution: Full refund.
Direct Express Cons: I hate direct express.