Customer service
Diversity of Products or Services

On or before January 28, 2016, Direct Express issued someone in Miami, FL a debit card using my information.The ONLY way to do that is someone would have to know my SSN, birthdate AND pin number.

Something smells fishy and it ain't me!! How could they do that knowing I live in GA!! So, today 2/3/16 my disability check, $851.00 was withdrawn from my account from an ATM in Midtown Miami. I've lived in GA all my life.

When I finally talked to someone at Direct Express, they told me it would take 45-90 for a dispute to be granted. REALLY??? I'm on disability for a reason. SSA was no help.

The nasty rep I spoke told me once SSA releases funds to Direct Express, it's out of their hands. That BS!! If you contract Direct Express, they should be governed in some way by the SSA!! Don't *** on me and tell me it's rain; I know the difference.

With all the complaints I've read on here, something needs to be done about Direct Express. I sent emails to the U.S.

Department of Treasury and The White House.This is ridiculous.

Review about: Direct Express Debit Card.

Reason of review: Debit card was issued to someone using my personal information..

Monetary Loss: $851.

Preferred solution: Full refund.

I didn't like: I hate direct express.

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Campbellsville, Kentucky, United States #1319497

I agree with you!I had 257.00 removed.

There would have been more if I hadn't caught it and had the card discontinued.

Direct Express is giving me the same b.s.

Luke it's MY fault.

I'm reporting their a__es to FDIC tomorrow morning and filing a complaint.

You are right, SSA should be able to intervene.Since they contract these pirates, why can't they have Direct Express investigated?!

Pittsburgh, Pennsylvania, United States #1235447

What ever happened the same thing happened to me i think its the company

to Danni2016 Owosso, Michigan, United States #1281450

Sam's thing happened to me too. What ever did happen?

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