Direct Express LIES!!
They list on there web site "Customer Service is available 24 hours a day, 7 days a week" GOOD LUCK!! I have had an account with them for 5 years no issues until this year. Twice this year they have placed my card status: on "Fraud Suspension" with no cause. I have NOT claimed fraud activity, there was no fraud activity but they are holding my funds hostage the first time this happened I was shopping, went to check out and the card was declined I felt so ashamed standing there with $300 plus in items on a Saturday, store was packed, when I called I was treated like a criminal that was trying to get into an account that wasn't mine after trying for over 2 hours to reach some one. Here I am today in that same boat, I looked up my account online to check the balance and the card status is in "Fraud Suspension" again!! WHY!! And again I can't get through to customer service. I again made no claim of fraud, the last time I had to fax a copy of my DL & S.S. card to prove who I was and get the suspension lifted. The only good thing is they lifted the suspension quickly, that same day.
On Direct Express Web Site -
For all questions related to the Direct Expressยฎ card, cardholders should call:
โ Customer Service: 1-88*-741-****
โ Hearing impaired: 1-86*-569-****
โ International: 1-76*-778-**** (Collect)
Customer Service is available 24 hours a day, 7 days a week and handles calls related to:
โ Reporting lost or stolen cards
โ Balance inquiries
โ PIN changes
โ Transaction history requests
โ Registering a complaint about a card issue
โ Questions about card usage
โ Questions about international card usage
WRITE TO US
You can also write to us at
Direct Expressยฎ, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-****
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
Location: Dunedin, Florida
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