277 views
0 comments

They list on there web site "Customer Service is available 24 hours a day, 7 days a week" GOOD LUCK!! I have had an account with them for 5 years no issues until this year. Twice this year they have placed my card status: on "Fraud Suspension" with no cause. I have NOT claimed fraud activity, there was no fraud activity but they are holding my funds hostage the first time this happened I was shopping, went to check out and the card was declined I felt so ashamed standing there with $300 plus in items on a Saturday, store was packed, when I called I was treated like a criminal that was trying to get into an account that wasn't mine after trying for over 2 hours to reach some one. Here I am today in that same boat, I looked up my account online to check the balance and the card status is in "Fraud Suspension" again!! WHY!! And again I can't get through to customer service. I again made no claim of fraud, the last time I had to fax a copy of my DL & S.S. card to prove who I was and get the suspension lifted. The only good thing is they lifted the suspension quickly, that same day.

On Direct Express Web Site -

For all questions related to the Direct Expressยฎ card, cardholders should call:

โ€” Customer Service: 1-88*-741-****

โ€” Hearing impaired: 1-86*-569-****

โ€” International: 1-76*-778-**** (Collect)

Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

โ€” Reporting lost or stolen cards

โ€” Balance inquiries

โ€” PIN changes

โ€” Transaction history requests

โ€” Registering a complaint about a card issue

โ€” Questions about card usage

โ€” Questions about international card usage

WRITE TO US

You can also write to us at

Direct Expressยฎ, Payment Processing Services

P.O. Box 245998

San Antonio, TX 78224-****

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Location: Dunedin, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Direct Express Reviews

  1. 1061 reviews
  2. 195 reviews
  3. 117 reviews
  4. 91 reviews
  5. 134 reviews
Direct Express reviews