Product: Direct Express Money Transfer Clear all filters (9 of 9 reviews match)
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Direct Express in Midland, Texas - Giving freely with out a pin

1.0
Details
Put my *** back on my card
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Review
#1674001 Review #1674001 is a subjective opinion of poster.
Service
Direct Express Money Transfer

Direct Express - Someone took money off my card

5.0
Details
I really need my money back
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Review
#1671465 Review #1671465 is a subjective opinion of poster.
Service
Direct Express Money Transfer
Cons
  • I need my money
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund

Direct Express in Midland, Texas - Put my money back in stop given it freely to unknown companys

1.9
Details
A135.26 just grow kegs in walked out my acc
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Review
#1670870 Review #1670870 is a subjective opinion of poster.
Service
Direct Express Money Transfer

Direct Express - *** poor customer service.cannot report breached card,or get ANY service.

$300 disappeared from my account ,and you CANNOT get a hold of anyone to report it. They simply do not care about any customer service so they can keep yr money. You get a continued message loop on their customer service number until yr so pissed off, than it just automatically hangs up on you without talking to anyone.They are criminals running a racket for peoples benefits.Contacted my Senator because they are receiving Federal money, and need reported because that is a federal offense.they need to lose the Federal contract on that basis alone.
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Review
#1636303 Review #1636303 is a subjective opinion of poster.
Service
Direct Express Money Transfer
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
1.0
Details

Update by user Aug 24

I expect the company to mail a notice to all of there customers with this new policy. I expect the company to issue a notice on there website of this new policy. I expect the company to reprimand "Chaunetelle, ID#8122509, she should be retrained on how to properly deal...

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Review
#1634177 Review #1634177 is a subjective opinion of poster.
Service
Direct Express Money Transfer
Cons
  • Blocking transfer to my checking account 3 times in a row
Reason of review
Poor customer service
Loss
$300
Preferred solution
I expect the company to mail a notice to all of there customers with this new policy. I expect the company to issue a notice on there website of this new policy. I expect the company to reprimand "Chaunetelle, ID#8122509, she should be retrained on how to

Direct Express in Omaha, Nebraska - Suspension

1.0
Details
My aact has been suspended for over six weeks now. Direct express hasn't made any effort to contact me by phone or mail. After being on hold sometimes for over an hour, I'm told they can't help me unless I send a proof of identity. I don't have a driver's license or picture of. What can be done?
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Review
#1565673 Review #1565673 is a subjective opinion of poster.
Service
Direct Express Money Transfer

Direct Express in Dallas, Texas - Cardv

Jernigan my god what rhrhrbr
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Review
#1550238 Review #1550238 is a subjective opinion of poster.
Service
Direct Express Money Transfer

Direct Express Major Crooks

I know the feeling. My Direct Express card was hacked in April. It took 6days for my casemgr and I to even access my acct and file dispute. Claim denied twice due to bs reasons. Their investigation so full of holes it a joke. In May my card blocked to due fraudulent activity which took 6hrs to fix just to access my funds. On may9th I switched companies but still kept card open as well as app hoping my credit might be deposited but on May27th someone ordered another new DE card on my acct and changed my alert numbers to somewhere in Florida. The scammers have to have PIN access and even though fraud occurred 3 months in row company wont honor my original claim or return one phone call or email. This scam in worst way
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Review
#1549330 Review #1549330 is a subjective opinion of poster.
Service
Direct Express Money Transfer
Resolved
1.1
Details

Update by user Mar 07

My money was refunded to me by chase calling the bank and having direct express fix the impending issue at hand.I no longer am a direct express customer because of this issue.I no longer wish to use their services now or in the future nor would I suggest anyone else...

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Review
#1464486 Review #1464486 is a subjective opinion of poster.
Service
Direct Express Money Transfer
Pros
  • I would like to recoup my money
Cons
  • Customer service personal
  • Hundreds of complaints
  • Call personal very in there ability to help consumers
Reason of review
Order processing issue

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

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