Gonzales, Louisiana
Not resolved

I don't know which is worse the company, the robot employees or the incompetent supervisors. While my son was hospitalized his DE card was stolen.

The thief went to ATM's and withdrew all his money (over a $1000). Using my Power of Attorney I called to report the theft. They would not accept my POA and would not take the claim. When my son came out of recovery I called to let him tell company they could talk to me but they still would not.

Although it was reported before 10 days they still denied returning his money, was very rude, and closed the claim. My son called to find out why claim was closed and they said because he had given his pin to a caretaker. My son is a parapelgic and tried to explain why he had to give to caretaker to pick up medical supplies, groceries and medicine. The ROBOT kept repeating you gave the pin it's not fraud.

He explained the caretaker had nothing to do with it that it was someone else. They ended up hanging up on my son, oh and that was the supervisor. I have no idea why the Social Security office uses such a terrible incompetent company.

Before you use this company read all the complaints. I wish I would have before my son used them.

Product or Service Mentioned: Direct Express Debit Card.

Reason of review: Problems with payment.

Direct Express Pros: Convienance of the card.

Direct Express Cons: Customer service, Fraud department, Rudeness, Waiting time on phone.

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Cynthia C

Please share your experiences with James Simms at jbsimms@erikpublishing.com. He is collecting disgruntled consumers stories concerning their services with Direct Express


Update: I filed a police report for the stolen money. In less than a week the police got the film from ATM machine and Walmart.

I posted the picture on my son's Facebook with a comment "either return the money you stole from my son's direct express card or I will press charges to the fullest. Federal prison will not be fun.

I had the full amount back the next day. Direct express never did a thing to help us.


I truly feel your pain. My entire disability check was stolen by someone in Miami, FL.

I live in GA. I've been given the runaround time and time again. The best thing to do is send an email to Comerica. www.comerica.com.

There's a link on there to send an email. I'm so very sorry this happened and I pray everyone who Direct Express has stolen from will be compensated.


I have NEVER experienced anything like it. They were more concerned about my son getting his zip code wrong than they were about the crime.

I have filed a complaint with the Sheriff department and believe it or not they are even giving them trouble. I plan on giving them as much grief as they have given me and my son. Because they would not take the claim and help him he now is past due on rent, electricity turn off, telephone turned off all while he still lays in the HOSPITAL.

They are pathetic to say the lease. Thank you for your response and I'm sorry they treated you like that as well


You can also go to the Better Business Bureau in Texas website and file a complaint AND send an email to SSA and The White House!! It's time to stop allowing Direct Express to take our money. As many people as possible needs to flood the BBB in Texas online with complaints.


Same thing is happening to me. Sone one in Miami, FL took all my money. Did you ever get your money back?