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starting in may of 2018 to the end of october 2018.... this "bank" allowed $ 25,000 to be fraudulently removed from my account....

is was informed that I had to notify the companies and I had to attempt to recoup any funds.... what is their job? to place a freeze on my account for $1.00.... but to blantently ignore my request to look into my account....

any other banks treat their customers like this?...

is there a class action suit against these as*holes!? include me PLEASE PLEASE

Product or Service Mentioned: Direct Express Account.

Reason of review: Poor customer service.

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Cynthia C

The squeaky wheel gets the oil. The few victims that were able to recoup their monies were the ones who complained to the local police, bbb, identity theft, their representatives and DirectExpress.

If you are able to get through to them please maintain your cool. Be firm and let them know that you are aware of the consumer laws. has a wonderful template that you just need to fill out and they produce a letter. Plus they advise you on the steps that need to be taken next.

I was fortunate to recoup my monies(almost 2K) within a month and you can too.

Join our class action suit against DirectExpress by Contacting Jacki Lynn at Do not lose hope.