I am reading about human beings who are being treated with disrespect and this includes funds that are being issued by the government. Direct Express is mishandling these funds and it is treating human beings in the most horrid way.
Why is no one stepping in to stop this company from treating us the way they are? I've never in my life seen a company so bold in their rudeness before. Is it because they feel some kind of self obtained power?
We have to ripple waves and cause a big enough wave to stop these monsters.
Remember its not the employee all the time, the ones who hang up on you need to be fired. I agree on that. The other ones who have not provided a customer service phone line need to be mandated to do just that. As well as customer support with the IT department who I'm told are unreachable unless you put in a "ticket" and then you have five business days to wait it out until they call you back.
This is an ineffective system and Direct Express has chosen to use this and should be fired by the government.
Remember we had no choice with this system, we were forced to use it.
Product or Service Mentioned: Direct Express Customer Care.
Reason of review: Poor customer service.
Preferred solution: Please read my comments above about what is the problem here. .
Direct Express Pros: Lack of fees is nice.
Direct Express Cons: Waiting time on phone, Rudeness of this customer rep, Way they talk to you on the phone.