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Direct Express in Live Oak, Florida - Havnt been able to acess my money for5 days

2.0
Details
okay I lost my card for about 2 weeks ago I ordered a new card. They screwed up address I reorder a mother card for 2 day delivery it never came I called they said it won't be there till the 13 Oct 2 more weeks I said I need my money now so order another card 2day delivery well the card they said wouldn't be here till the 13 came yesterday they wouldn't activate they sorry you'll just have to wait
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Review
#1674756 Review #1674756 is a subjective opinion of poster.

Direct Express in Pinellas Park, Florida - Activate new card

1.0
Details
My new card is not working needs to be activated
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Review
#1670921 Review #1670921 is a subjective opinion of poster.
Reason of review
Access/ activation issues
My Direct EXpress account was hacked into on 02/21/2019 thru 02/28/2019....totaling over $1,800.00. I called as soon as I noticed. The agent accused me of giving my card to someone because he stated the transactions were with the card in hand using the “chip” and that...
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1 comment
ExuberantFinWhale665
#1726379

They are horrible people working there...for most part. I am also 'waiting' to be reimbursed and not holding my breath.

Write your congressmen and Senator. Direct Express is under investigation for mishandling funds. actual bank is Commercia.

Google complaints for them and Direct Express. A NIGHTMARE.

Review
#1609720 Review #1609720 is a subjective opinion of poster.
Cons
  • Fraud on my account and no refund
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
Tags
  • Direct Express Ssi

Direct Express in Spring Hill, Florida - Can't access my account August 8, 2019

1.0
Details
I have tried a number of times on various days. Getting a lawyer at this point.
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Review
#1616912 Review #1616912 is a subjective opinion of poster.

Direct Express - Did not recieve my cardyet

I need my card right away
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Review
#1677633 Review #1677633 is a subjective opinion of poster.
Pros
  • When i first got it worked great
  • No charges monthly and convenient
Cons
  • Difficult to contact
Tags
  • No Customer Service Available

Direct Express in Titusville, Florida - Incompetence

1.3
Details
You can call 25 times a day and you will never get through. This is the worst bank for customer service avoid it at all costs.
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Review
#1564037 Review #1564037 is a subjective opinion of poster.

Spoke to severalcustomer service people, over two days (Tiara, Michael and Ivan) who refused to help and were rude when I asked for assistance to get on my Direct Express account.

When I asked Ivan to speak to a customer service supervisor he argued with me that I didn't need one, when I said I did, he disconnected the call that took me 30 minutes. Tried to call back twice and they said they had too many calls and to call back. I tried back the next day and Michael said he would connect me with internet support, and after a 30 to 40 min. wait I spoke to Tiara who said she couldn't help me and I should wait 5 business days for someone to call me back. I told them I had an appt. with SS the next day.
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Review
#1623603 Review #1623603 is a subjective opinion of poster.
1.0
Details
My sister just took her and her kids lifes cause derict express played a dumb game on playing wt her funds we no this is a play of gang s ya lking and we havve a lawyer working on all party onvolved and ferict exprress is one ofthem
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2 comments
Cynthia C
#1622008

My condolences. They must be stopped.

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Review
#1435972 Review #1435972 is a subjective opinion of poster.

Direct Express in Apopka, Florida - Cancelled my card

5.0
Details
I will like a replacement card my card is lost i need a new card
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Review
#1452963 Review #1452963 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions

Direct Express in Largo, Florida - Not on time/job lackers

1.0
Details
Shipping did not do their job... VERY VERY BAD BUSINESS
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Review
#1289494 Review #1289494 is a subjective opinion of poster.
Reason of review
Poor customer service