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Someone made a duplicate card. I believe direct express is trying to cover up a mass theft from card holders being hacked. Anyone else have this experience

Product or Service Mentioned: Direct Express Account.

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Direct Express insulates itself from customer scrutiny by using a call center and not allowing customers to speak to a banking official. I have banking and investigative experience, and have lost money via fraud.

The Direct Express call center sent a card, and it will take months for the fraud department to contact the companies to get my money.

I have had to contact the companies myself. This is a disreputable manner in which to serve social security recipients.