Last month I made admittedly unusual purchases with my Direct Express debit card but they were nonetheless made by me and ONLY me. DE took it upon themselves to close my account due to 'suspicious activity' with no notice whatsoever.
I had moved and did not realize I hadn't put in a change of address, most likely due to the fact that it's a hellish experience to deal with them by phone and it cannot be done on line so I forgot. I'm moving again and called today to report the address change. Before the robot could even answer my call, I was confronted by 2 different 'promotional' offers then disconnected. After finally getting through to a real person, was informed that my account was on hold, to fax 2 forms of identity or else.
Also they will not allow me to change to another financial institution which has been ongoing for years now and I've just let it go but no more. I am more than p**sed; it's my hard earned money and my right to do what I want to with it.
This person wrote the review because of "they're holding my money hostage." of direct express debit card from Direct Express and attached a photo. Reviewer claimed that he or she wants Direct Express to read this review and look into the issue (if any).
The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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