Dothan, Alabama
Not resolved
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money

I have had two major incidents with Direct Express. First of all , I was in Franklin NC . I was in a Knights Inn . I got very sick and went to the hospital.I was to be in for some time . I had the security guard go get my items from motel room. He told the staff , I was no longer there. When I got out I complained to the staff , no avail. I complained to Direct Express , they did there usual 30 days plus , and denied me.

This was for 180.00 dollars.

I then was in In town suites in Dothan Al . I booked the room for 5 weeks. At the end of 4 th I told the staff , I was leaving and could I get a refund . They said no and called corporate , which they said no again. I called Direct Express, sent in all records , all receipts. I showed I was not there. They could not and would not find me able to get return of money.

Product or Service Mentioned: Direct Express Debit Card.

Reason of review: Bad quality.

Monetary Loss: $340.

Preferred solution: Full refund.

Direct Express Cons: Fraud dept.

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