I went to direct express card because my house was in forclosure! I am bipolar and i suffer with severe depression!
I wrote my pin number on the back of my card and place it in my dresser draw! I had a severe phychic breakdown and was admitted into the hopital for over two months! When i got out of the hospital; i got placed in an apartment in gilbert arizona and didnt have control of my card! I was told that my money was used by my daughter or and my husband who i was seperated from!
I lost alot of my money! When i finally got the phone number to direct express? I had problems trying to get a live operater on the phone! Then when i finally talk to some in the fraud department!
I was told to write a letter! Instead of them understanding they just sent me the debit transcipts!
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Poor customer service.