State: Michigan Clear all filters (12 of 783 reviews match)
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Direct Express in Woodhaven, Michigan - Money missing no customer servicw

1.0
Details
My acct has been hacked and my bills are not paid i still have card and pin but cant even get live person to get this resolved
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Review
#1506721 Review #1506721 is a subjective opinion of poster.

Direct Express in Big Rapids, Michigan - My card was sent to somebody in wisconsin

they drained the new card and im not gonna get the money..im disabled and this is total crap..especially since i never..switched to it..social security did it..not me i wanted paper checks..like i always got and this is why..
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Review
#1515197 Review #1515197 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1382
Preferred solution
Full refund

Direct Express in Holland, Michigan - Never e er recieved my card

Been signed up way over 2 montha and never got card, email nothing whats wtong?
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Review
#1530610 Review #1530610 is a subjective opinion of poster.
1.0
Details
DIRECT EXPRESS CANT HELP YOU WHEN MASTERCARD PLACES FRAUD ALERT ON YOUR CARD
I HAVE BEEN PURCHASING ITEMS FROM TOPHATTER.COM FOR OVER 1 1/2 YEARS LAST MONTH ALMOST $1,000 LAST MONTH OVER 22 PURCHASES TODAY 1 CHARGE FOR $6.00 WHEEN MY BALANCE WAS $8449 WHICH WAS DECLINED FOR "UNKNOWN REASONS" I CALLED DIRECT EXPRESS AFTER 5 HRS OF TALKING AND...
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Review
#1203719 Review #1203719 is a subjective opinion of poster.
Cons
  • There bs
  • All of the above
  • Violation of fdic consumer protection law 6500
Reason of review
inability to provide numbers required by fdic and fair credit act
Loss
$1600
Preferred solution
company should have to compinsate for loss incurred and impliment proper law policy to provide consumer with needed info to try and resolve an issue or error etc.
Tags
  • Illegally Withholding Funds

Direct Express in Indian River, Michigan - Changed pin

Every three months my pin is being changed i am not changed the thing if u know who it is that does it i want the mf in jail their f","king with goverment money and needs to stop my number is {{redacted}} if someone wants to change it call me my number is:4176804163 last time couldn't use my checks for 3 months because of people messing with it if happens again i will be taking to owner of company finding out why this has been happen
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Review
#1380420 Review #1380420 is a subjective opinion of poster.

Direct Express in Redford, Michigan - Is there any money pending

Tell me if there any money coming
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Review
#1347271 Review #1347271 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Even though it was this customer service at Representatives job to answer the phone apparently I ruined ruined ruined her life by calling and asking a simple question which to twist my words and made it more complicated than what it was it was a simple question and I...
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1 comment
Anonymous
#1233835

Did you read this out loud before you posted it ?

Review
#935370 Review #935370 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I am reading about human beings who are being treated with disrespect and this includes funds that are being issued by the government. Direct Express is mishandling these...
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1 comment
Anonymous
#1310522

I just had a similar experience. I called my card to review my balance when I did I was told to put in my entire card number, when I did that I was transferred and put on hold for a while.

When someone finally answered my call I was told there was unauthorized activity on my card on March 23, almost 2 weeks before I called for my monthly deposit. I was never contacted from the company that anything had happened. I was put back on hold for a while and when she returned I was told that per their Fraud department they will have to issue me a new card and that it would take 2 weeks to receive my new card, I explained to her I can not wait 2 weeks my house payment is due among other day to day bills and the late fees I could not afford. She informed me at that time that I could request it for UPS delivery however I would be responsible for a 15 dollar charge to have it sent to me.

Of course I will pay this charge at this time since this will only put me 2 days behind on my bills and may be able to avoid the late fees. If this company had informed me that they knew about this 2 weeks prior I could have acted sooner and would avoid having to pay for a new card to be sent, when NONE of this was my fault. I feel the government should NO LONGER allow this company to be a part of this system. They should be investigated on the inside.

How is it possible that so many people have having this same problem, their money being taken or attempted to be taken from an ATM. This tells me there is something going on with DIRECT EXPRESS and it would seem to be inside involvement on their end. This should not be allowed to continue. And yes the fact that we were forced to us this company, how can we be told we HAVE to use them when there are SO MANY other company's that could supply a card with a security chip.

VERY UPSET with this entire mess. Someone needs to investigate these people ASAP. This is not protection and for all of us receiving disability/social security benefits CAN NOT afford to have any delays in receiving our monthly benefits. Someone has to know how this can be put forward for an investigation.

NOT ACCEPTABLE Who knows what other information has been used for any one affected by this such as social security numbers, addresses. Its time that this ends.

Review
#900990 Review #900990 is a subjective opinion of poster.
Pros
  • Lack of fees is nice
Cons
  • Rudeness of this customer rep
  • Way they talk to you on the phone
  • Waiting time on phone
Reason of review
Poor customer service
Preferred solution
Please read my comments above about what is the problem here.
I have filed 3 disputes with direct express since July 2 2016 when my card was used in CA. in 3 different cities within 5 minutes taking my whole SS check today I sent the 3rd dispute they say they haven't received the others but I did track the second one with the...
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1 comment
Anonymous
#1194391

call the BBB

Review
#892523 Review #892523 is a subjective opinion of poster.
Cons
  • Rudeness
Reason of review
Problems with payment

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

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Direct Express Debit Card Review

1.5
Details
I need to talk to a representative. No one answers the phone. Please call me at 586-770-7698. Emily Yock. Thank you.
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Review
#877915 Review #877915 is a subjective opinion of poster.