I have tried and tried and tried to get resolution. Direct Express refuses to speak to me.
They take the baby way out and hang up on me. I was hopeful when the dispute center called. No one there has yet to do anything to fix this. 10 months ago I lost my wallet.
I lost all my cards including the direct express card. This does not require medical records to resolve. Too much of my identity has been stolen already. This situation should have been resolved months ago.
I have detailed all of the charges to be refunded. This is based on the transaction history sent to me. Direct express seems to have a problem doing that too! Not one month was sent in full.
I received partial histories of Dec - Mar. In this list, there are over $1700 in charges that have yet to be returned to me. Point blank, I will not stop until everyone I can think of knows what has been going on. THIS IS MY MONEY, NOT ANYONE ELSE'S!
IT IS PAST TIME FOR SOMEONE TO STEP UP AND DO THE RIGHT THING! Derek Payne
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Problems with payment.