My card was drained wile I was going tru surgery. On may second I was hospitalized and had to go tru surgery and had complications, during that time my wallet with my cards wore put in the hospitals safe box , on the 8 th of may I was discharged from the hospital on the 9 of may when I went to pay my rent and the rest of my bill I found out that may card was being drained from may 2 nd all the way to the 8 th of may five transactions all perches made online with out my concern o approval tho Macy's .
Com for the total of $642.00 dollars money that I need to pay my rent .
From the first minute that I called costumer service at direct express they wore jumping me around and after 9 times of taking with different people because they would transfer my call to the division that hadals this issue they would hang my call over and over mean wile my card was being drained on may the 9 th finally they picked the call and then they explained me the proces of disputing this transactions they cancel my card send me a new one and the paperwork that I needed to complete and any evidence that I had as proof of my hospitalization almost two week after that I received the paperwork with my card because I couldn't pay the fee they needed to send it faster , after completing the form and sending copy of my discharge for the hospital where was stated when I was admitted and when I was discharged I send it right a way because of the urgency of not being able to pay my rent and by being frustrated by problems that this event had cause wile I was recovering from surgery three weeks from that I call them back because I haven't received the money back and wondering what I am going to do and how I am going to pay my rent to find out that had close the case with out informing me of it and when I asked what was the reason for there desision the answers that they gave me didn't satisfy me because I sumited everything that they ask and what they wore telling me was not accrued to what I had summited and there for that they had I felt that the process was not fare and that instead of making the process easier for me that they wore making it harder knowing that I am sick , recovering from surgery and disabled to the point that is affecting my health and it has ben so frustrating that it appears to be on purpose so I can desist on my claim that my account was drained wile I was in the hospital . To make thing wore I don't now who to go or call to defend me and others like me who are being abused by having are a accounts drain by this criminals and a system that protects them and not us .
Direct Express Pros: Convienance of the card.
Direct Express Cons: Customer service was dreadful, Scam, All of the above.