Update by user Oct 18
Direct Express has replaced the stolen funds back into my account.
Original review posted by user Sep 01
Someone stole almost 900 dollars out of my account to purcase an iPhone. The person had it shipped to my home address with my name on it!
I returned it right away, to the store in the return address. I reported it to Direct Express. The credited my account the funds in the beginning stages of the investigation. However, at the close, they reversed the credit.
I was told that the store provided documentation that verified the purchase was authorized. I have been trying to call ever since to appeal this decision and have been put on hold for hours, transfered innumerous times and even hung up on.
I need to purchase my medication and pay my rent and they dont even care enough to try to help resolve. It is disgusting the way they treat their clients!
Product or Service Mentioned: Direct Express Debit Card.
Reason of review: Poor customer service.
Monetary Loss: $881.
Preferred solution: Reopen the claim and contact Virgin Mobile's finance department and verify the funds have been returned so that they can process the refund on my behalf.
Direct Express Pros: Card is convenient to use at any retailer or atm.
Direct Express Cons: Terrible phone system.