17823 Evelyn Ave, Gardena, CA 90248, USA
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My brother passed away 2 years ago, and filed all the paperwork to Direct Express, with NO contact whatsoever! Finally called Social Security, they said money was returned June of 2017!

I have not received anything from them at all!! Called customer service, gave me runaround, said I had to fill out paperwork again!! Tried to transfer me to someone else, got disconnected!!

Horrible customer service, no results after 2 years is ridiculous!! What do they do with the money that does not belong to them??

Product or Service Mentioned: Direct Express Customer Care.

Reason of review: Problems with payment.

Direct Express Cons: Customer service was dreadful.

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My mother passed a year ago and Inam currently in the same situation. I've submitted all of he appropriate paperwork and still...nothing.

DE doesn't have a direct line to their "probate office", customer service is a joke... Any progress on your end?