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Direct Express - Good luck with getting a person to talk and not have the call drop waiting an hour or more then they transfer you to another person who all of them ask the same questions to end up with no answer.

1.0
Details
The people once you get a hold of sometimes disrespectful no consideration of customer waiting on hold. The answering machine saids thank you for your patience while you hold. It’s horrible customer service I give them all a big 00000000 ‘s for the time they have wasted customer time. While they don’t care about anything. The direct express card is a fake joke. We have to make a fast move to a better bank to take care of many that need there money like me who has waited 4 months with no money to pay bills.
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Review
#1703630 Review #1703630 is a subjective opinion of poster.
Product
Direct Express Debit Card
Pros
  • How fast my card came
  • When i first got the card it was good
Cons
  • Everything else
  • All of the above
  • Customer service impossible to get in touch with
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • No Tracking Information
  • Scam
  • No Proof

Direct Express in Columbus, Ohio - Sucks

Cant get thru on phone. Trying everyday.
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Review
#1619691 Review #1619691 is a subjective opinion of poster.

Direct Express in Columbus, Ohio - No response still working on it.

My card was stolen by son inlaw and he changed my pin by phone. He wihdrew 1800 out of my acct telling me nothing. I called and filed your fauld papers with proof of withdrawals. SR 14973447405 on 9 /19/2018. I have called repeatedly without answer. They also have 351$.they are holding from other fraud on acct I lost my apt because of the fraud charges and very didappointed in your response. My son inlaw has also solen other things from me More charge cards and computer. A police report was made and turned in with paperwork sent to you Upset Maribeth Moses 3615585064
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Review
#1617203 Review #1617203 is a subjective opinion of poster.
Reason of review
1800 + 351
Loss
$2151
Preferred solution
Full refund

Direct Express in Dayton, Ohio - Find a new card provider

1.0
Details
Does anyone know of a card provider for social security that has good customer service reps ? Direct express has ruined my credibility with a major company
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Review
#1577098 Review #1577098 is a subjective opinion of poster.
Reason of review
Poor customer service

Direct Express in Mentor, Ohio - I never received tracking info on my new card

They said delivery in 2 business days but I was supposed to be given tracking info to follow the route
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Review
#1460951 Review #1460951 is a subjective opinion of poster.
Service
Direct Express Shipping Service
Reason of review
Order processing issue

Direct Express in Ironton, Ohio - Tracking number

Still aint got my tracking number card is supposed to be here in 2 days
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Review
#1460688 Review #1460688 is a subjective opinion of poster.
Service
Direct Express Shipping Service
Reason of review
Order processing issue
No help at all!!! Can't get a live person, anytime that i try to call!!!
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1 comment
Cynthia C
#1633420

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express.

We are a group of disgruntled people who are tired of being robbed.

Make sure you contact your police department, identity theft.gov and FDIC. GOOD LUCK.

Review
#1443917 Review #1443917 is a subjective opinion of poster.
Product
Direct Express Account
Reason of review
Problems with payment

Direct Express in Cleveland, Ohio - Mail to old address

Mail was sent to my old address so I was trying to find out what it is
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Review
#1434047 Review #1434047 is a subjective opinion of poster.
Service
Direct Express Shipping Service
Reason of review
Poor customer service

Direct Express in Cincinnati, Ohio - Where is my card

amanda santiago 1813 n taney st phila pa 19121ssi# {{Redacted}} dob{{Redacted}} phone number 2159770051
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Review
#1433569 Review #1433569 is a subjective opinion of poster.
Service
Direct Express Shipping Service
Reason of review
Order processing issue

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

Compare Direct Express to

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Resolved
1.3
Details

Update by user Jan 21

credit issued 1/9/19

Update by user Jan 08

on 1/8/19 today at 10;30 am Kevin from direct express called me and told me my case was approved and i should see the $192.73 back on my account before the day is over. in total with all of the places i had to send e-mails to and contact by phone it...

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6 comments
Cynthia C
#1633437

Please put your complaints in writing and send to J.Simms jbsimms@erikpublishing.com. He is collecting stories of consumers who have been treated unjustly by Direct Express.

We are a group of disgruntled people who are tired of being robbed.

Make sure you contact your police department, identity theft.gov and FDIC. GOOD LUCK.

View more comments
Review
#1430928 Review #1430928 is a subjective opinion of poster.
Service
Direct Express Customer Care
Cons
  • Call personal very in there ability to help consumers
Reason of review
Problems with payment
Loss
$193
Preferred solution
Full refund