I filed a fraud case after having 13K taken out of my account. I sent them a letter after the call as well.
I received the paperwork to fill out and mail back with in the 10 day allowed time. I called to find out what day it needed to be in the office, it was mailed and they received it before that date. I called to get an update and they said that it was received too late and the investigation was closed. Recently I called and files about the fraud charges again on my card and they looked at it and in 2 days they said that no fraud was detected so case is closed.
I would think that this is a card that handles a great deal of Federal money the feds should be able to shut them down. Any one with any words of wisdom that can help me?
Monetary Loss: $15000.
Preferred solution: Let the company propose a solution.