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Direct Express in Philadelphia, Pennsylvania - Ruined credibility

1.0
Details

Update by user Jul 03

You need customer service reps that can fix problems do I can avoid all the hassles and embarrassment that you have caused me because of this

Original review posted by user Jul 03

Some idiot blocked a purchase and customer service reps don't know what they are doing. They ruined my credibility with a major company. looking for a new card if issue not resolved
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Review
#1575880 Review #1575880 is a subjective opinion of poster.
Cons
  • I hate them blocking my purchase from time to time
Reason of review
Poor customer service
Preferred solution
Unblock the purchase so I can buy the product and save my credibility
Tags
  • Direct Express Ssi

Direct Express in Philadelphia, Pennsylvania - Inadequate

Blocked from making a payment and ruining my credibility. I am not one bit interested in your company. I'm looking for someone else to use for my direct deposit
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Review
#1575829 Review #1575829 is a subjective opinion of poster.
Reason of review
Order processing issue

Direct Express in Philadelphia, Pennsylvania - Messed up

I couldn't get help from customer service reps in solving the issue of deleberately blocking a purchase . It kept me from something I really wanted. And tarnished my good standing . It's the second time. I need a new card provider
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Review
#1576093 Review #1576093 is a subjective opinion of poster.
1.0
Details
My card was hacked today for $349 and direct express had me on hold for almost an hour. When i finally got through i got tranfered to another rep and she hung up on me. I been trying to call back but i keep getting all reps are busy or they just hang up on me. Im from...
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1 comment
Cynthia C
#1660094

1. Report this to your local police department 2.

Contact Jim Simms at jbsimms@erikpublishing.com. He has helped many people get their funds back. 3.File with Identitytheft.gov.

They have a wonderful template and easy to follow instructions on what steps should be followed when filing a case of fraud or stolen funds. Good luck!

Review
#1485981 Review #1485981 is a subjective opinion of poster.
Cons
  • Constant wait and no security measures to prevent the fraud
Reason of review
Damaged or defective
1.0
Details

Update by user Sep 15, 2018

I just want to say that I had finally contacted Direct Express about my situation I couldn't get Social Security to understand it but they knew that that card was issued back in 2009 of October I never received that card I know that for a fact because I didn't receive...

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2 comments
Cynthia C
#1618268

Please add your experiences to the collection of complaints that are being gathered by James Simms at jbsimms@erikpublishing.com.

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Review
#1353171 Review #1353171 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
My card for the 3rd time has been cancelled and reissued to someone else that they wont tell me , i never lost my card and on top of that ive been charged for new card fees that i never approved of , then customer service tells me that there's nothing anyone can do ,...
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1 comment
Cynthia C
#1617467

Ask SSA for a paper check or move your account to a credit union.

Review
#1410235 Review #1410235 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Direct Express in Allentown, Pennsylvania - Waiting on card

1.0
Details
I was told that my card was going to take up to two business days it was sent out on the 12th and now it's the 14th ... I didn't even receive a tracking number to see what's going on with it can I get help please
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Review
#1423997 Review #1423997 is a subjective opinion of poster.
Reason of review
Order processing issue

Direct Express in Pittsburgh, Pennsylvania - Sending moneyl

do i need to okay a money gram transfer or a western union before i send money?
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Review
#1418510 Review #1418510 is a subjective opinion of poster.

Direct Express in Pittsburgh, Pennsylvania - Money gram and western union

i cant send money using my direct express card
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Review
#1418512 Review #1418512 is a subjective opinion of poster.

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Latest Question

Direct Express Questions
1.0
Details
My card expired Sept 2016. Went to use it Oct and it was denied. I made and I kid you not over 100 calls at different times of the day on the 24HR number and each and every time it hung up on me. So how the *** am I supposed to get a new card to use my money that is...
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7 comments
Anonymous
#1497979

I have tried my card and it claims that I can't use it. Although it doesn't expire until 2021. I can't get an explanation why this happened

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Review
#931410 Review #931410 is a subjective opinion of poster.
Cons
  • Have my money and i have no access to it
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered