State: Pennsylvania City: Philadelphia Clear all filters (6 of 836 reviews match)
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Direct Express in Philadelphia, Pennsylvania - Messed up

I couldn't get help from customer service reps in solving the issue of deleberately blocking a purchase . It kept me from something I really wanted. And tarnished my good standing . It's the second time. I need a new card provider
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Review
#1576093 Review #1576093 is a subjective opinion of poster.

Direct Express in Philadelphia, Pennsylvania - Ruined credibility

1.0
Details

Update by user Jul 03

You need customer service reps that can fix problems do I can avoid all the hassles and embarrassment that you have caused me because of this

Original review posted by user Jul 03

Some idiot blocked a purchase and customer service reps don't know what they are doing. They ruined my credibility with a major company. looking for a new card if issue not resolved
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Review
#1575880 Review #1575880 is a subjective opinion of poster.
Cons
  • I hate them blocking my purchase from time to time
Reason of review
Poor customer service
Preferred solution
Unblock the purchase so I can buy the product and save my credibility
Tags
  • Direct Express Ssi

Direct Express in Philadelphia, Pennsylvania - Inadequate

Blocked from making a payment and ruining my credibility. I am not one bit interested in your company. I'm looking for someone else to use for my direct deposit
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Review
#1575829 Review #1575829 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
My card for the 3rd time has been cancelled and reissued to someone else that they wont tell me , i never lost my card and on top of that ive been charged for new card fees that i never approved of , then customer service tells me that there's nothing anyone can do ,...
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1 comment
Cynthia C
#1617467

Ask SSA for a paper check or move your account to a credit union.

Review
#1410235 Review #1410235 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Return, Exchange or Cancellation Policy

Direct Express Debit Card Review

1.0
Details
I never received my direct express card thru the mail with my social security money on it and when you call the customer service phone number that keep hanging
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Review
#840985 Review #840985 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Order processing issue

Direct Express Debit Card Review

I have DE and they act as if you are nothing to them. They have nasty attitudes and dont resolve problems with in a timely manner. Wutch sucks cause i need my mobey fir my children.
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Review
#806171 Review #806171 is a subjective opinion of poster.
Product
Direct Express Debit Card
Reason of review
Poor customer service

Contact Direct Express Customer Service

Mailing Address:
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States
Phone:
(888) 741-1115
All Direct Express Contacts

Direct Express Products and Services Reviews

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