Direct Express mistakenly gave me a $190 credit. They debited me twice within 30 seconds for $190. I called and reported the problem. The first person said it would be fixed within 48 hours. NOT.
Called back and was told I was given the wrong info. It would be returned on June 22. It's now July 2. In between waiting, I called to the customer service number. I would maybe get through to the first customer service agent who would then transfer me to the next person. When I started to provide info about my issue, the phone call would be disconnected. After 5 days of hang ups, I decided to send a letter.
Still haven't heard back.
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