Direct Express - Poor customer service

Direct Express mistakenly gave me a $190 credit on June 2. On June 3, I was debited twice to correct the mistake. In short, the second $190 debit was erroneous. I've been trying to get the money back since June 5. I spoke a customer service agent who said it would be returned in 48 hours.

When it didn't show up back on my card, I called again. The customer service agent said the person I spoke to was wrong. It would take up to the 22 of June for it to be returned. The $190 was not added to my balance on the 22nd when my regular deposit was made.

Now for some reason every time I call customer service, the phone hangs up once I am connected with the person who is supposed to be able to help me. I even mailed a letter with the details of the problem. No one has responded or made a correction my account.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Customer service
Value for money
Interest Rate
Additional Fees
Diversity of Products or Services

  • What I liked
    • Convienance of the card
  • What I disliked
    • Customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Direct Express Account
Review category
review #875839 by

Author wants to be contacted by the company. Learn more

Had an experience with Direct Express? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Direct Express. However, many companies do monitor reviews on our site.

You were reading a complaint about Direct Express.
Filing a new complaint about