Douglasville, Georgia
0 comments
100% full Not resolved

Direct Express mistakenly gave me a $190 credit on June 2. On June 3, I was debited twice to correct the mistake. In short, the second $190 debit was erroneous. I've been trying to get the money back since June 5. I spoke a customer service agent who said it would be returned in 48 hours.

When it didn't show up back on my card, I called again. The customer service agent said the person I spoke to was wrong. It would take up to the 22 of June for it to be returned. The $190 was not added to my balance on the 22nd when my regular deposit was made.

Now for some reason every time I call customer service, the phone hangs up once I am connected with the person who is supposed to be able to help me. I even mailed a letter with the details of the problem. No one has responded or made a correction my account.

Review about: Direct Express Account.

I liked: Convienance of the card.

I didn't like: Customer service.

Review #875839 is a subjective opinion of a user.

3.0
Customer service
Reliability
Product or Service Quality
Website
Interest Rate
Additional Fees
Staff
Value for money
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $190
Preferred solution Full refund

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